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“What a wonderful surprise! Luxury at an affordable price!”

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Clarion Inn Dollywood Area
Ranked #5 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed 22 January 2013

What a wonderful stay we had at the Clarion Inn in Pigeon Forge! The lobby was spacious and well appointed with a wonderfully whimsical piano. The staff was friendly, efficient, and very helpful. They made us feel at home there. This hotel has spacious rooms, a wonderful pool area with tons of extras, like a water slide, tasty breakfast, and even spa services onsite! My only regret is that we only stayed one night!

  • Stayed: January 2013, travelled as a couple
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1  Thank HeatherAskea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this reviewResponded 23 January 2013

Luxury at an Affordable Price....You definatley said it all in that statement and we so appreciate your review. What a breath of fresh air!! We have been trying to keep up with the Jones (Hiltons, Hyatts,and Marriotts) in the hospitality industry but all the types of services you can get or receive from those hoteliers are at an added extra cost, whereas they are FREE at our hotel. This has been the nice surprise that people have discovered while staying with us. You get what you pay for and we have been showing the guest that we can offer the best services and amenities for the best price possible. Thank You for making us your CHOICE Hotel and we look forward to serving you again!!

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1,309 - 1,315 of 2,389 reviews

Reviewed 22 January 2013

As others have already said this hotel is very nice. It’s no Hilton, but I’ll trade the high end hotel any day for great hotel staff and service.

I really appreciate the great customer service here, as I feel that how a hotel responds to an issue is much more important than the issue itself. We had a small issue with the room. Nothing big really. I'm just extremely picky, and the manager came up and personally supervised everything until he was sure that we were satisfied. It wasn't necessary for him to come. He could have just sent a maid or something, but he did. To me, this shows that management actually cares about their patrons and making sure that they have the best stay possible.

We also had an issue with some belongings that were left by mistake in a closet. Didn't realize they were missing until hours after we had checked out. Called the hotel, explained where they were left, and made arrangements to pick them back up two weeks later, when we were going to be returning to town. When we checked back in two weeks later, everything was right there waiting for us, nothing missing or lost.

It's really nice when you can find a hotel that you can trust with staff who actually seem to care about the people staying with them. My only disappointment was not getting a chance to try out the pool and spa, but we were just too busy to find the time. Wish we had had more time to just enjoy the hotel.

  • Stayed: August 2012, travelled with family
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1  Thank nightt_owll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this reviewResponded 23 January 2013

We appreciate your very in depth review and apologize for the hickup on your first stay with us. Thank You for returning to stay with us and we are glad that you found everything in order during that stay, including finding what you had left behind. We are glad you noticed that we are not a hilton, otherwise all of the services and amenities you experienced would have been extra charges instead of free. From the huge breakfast buffet to the massage chairs and more. Most Hiltons, Marriots, and Hyatts charge for things like Wyfi, Parking, Pool Towells, Mini Library, Business Center, IPADS, Work Out Facilities, Evening Snacks and Breakfast. All that is free at the Clarion Inn. The only extra charge that may come into play is in our Spa, and even it is resonable. We are glad you made us your Home away from Home and you found out why we are the best in customer service. We look forward to serving you again.

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Reviewed 19 January 2013

Before i book at hotel i always spend alot of time reading the reviews and checking it out, I really thought this hotel was really too good to be true but i took a chance and booked it for 4 nights. We stayed from the 21st and checked out on Christmas day. First of all this hotel looks brand new and it is one of the cleanest hotels i have ever stayed in. I really found myself looking for things to be wrong just to compare to all the great reviews but i could not find one thing wrong with this place it is truly AWESOME!!
The room is larger than i thought it would be and we had booked a king with a sofa so our 5 year old could just sleep on the sofa. We got exactly the room i wanted, everything was so nice and the bed was really amazing and we both slept so well! The pool and hot tubs were very nice and the perfect temperature and we even ran outside and used the outside hot tub even though it was really cold out. They always had plenty of clean towels and the pool is open late hours which was really great.
Every evening they had warm cookies and fresh popcorn in the dining area which is the perfect snack after being out running around all day. The breakfast in the morning was really amazing, they had so many choices and it was always fresh always had everything available even at the end of the morning AND it really saved us a lot of money too! The workout area was really nice and had a great selection of machines, we also spent some time in the business center using the computers, the best part was the massage chairs, They are simply amazing and free too! The staff was really friendly and check in and check out was easy and my daughter loved the little bear they gave her when we left.
We have been to Pigeon Forge/Gatlinburg 4 times and we usually stay in a cabin but I really wanted to be in town and close to everything for a change. I really feel that the value you get for the money is truly outstanding and it is really affordable to stay here. I would definitely stay here again and i would recommend it to anyone without a doubt!

  • Stayed: December 2012, travelled with family
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2  Thank NoCampingJustHotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this reviewResponded 20 January 2013

It is obvious by the large number of reviews you have done that you know your hotels well. Thank You so much for your wonderful review and for telling others what you have found. We are no secret and we make no secrets about always wanting to provide the best customer service possible when staying here at the Clarion Inn Pigeon Forge. We will always have "Something New and Something Different" awaiting you at the Most Fun Place to stay in the Smokies. Thabk You again for your review and for staying with us and making us your CHOICE Hotel. We look forward to serving you again soon!!

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Reviewed 19 January 2013

This is my second year staying here for my annual ski trip. The staff is great. The breakfast is wonderful. The rooms are very clean. The beds are very comfortable. I love the massage chair room. The lobby has a wonderful grand piano.

Room Tip: No comment. All rooms good
  • Stayed: January 2013, travelled with friends
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Thank Shay31082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this reviewResponded 20 January 2013

Thank You for your review and it was a pleasure meeting more new friends in the breakfast area of the hotel. We are so glad the folks with Elite Creative Group enjoyed their stay and we always look forward to ya'lls anual visit to the Smokies and the four hotels you completely fill up in the area. On behalf of the Hotel, the folks in Pigeon Forge, Ober Gatlinburg, and all the others here in Sevier County we are glad your here and we look forward to your stay again next year.

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Reviewed 18 January 2013

We have stayed in this hotel several times and have never been disappointed. The rooms are tastefully decorated, the beds comfortable, the breakfast bar is great and the hospitality is excellent. They go beyond the norm to make your stay comfortable and enjoyable.

  • Stayed: January 2013, travelled with family
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Thank Margaret T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this reviewResponded 19 January 2013

We appreciate your recommendation and we are glad our services match our mission Statement ,"SOMETHING NEW SOMETHING DIFFERENT Backed by SERVATUDE"! We beleive you should always have a clean, comfortable, stay with the best services possible whether your Brand New or 3 years old. Our goal is to Always have the same service across the board no matter how many years from now you may be staying with us. Clean , Comfortable, and Service all at a fair price....Does the customer deserve any Less? Thank You for your business and for your comments. We look forward to serving you again soon!

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Reviewed 17 January 2013

We held our annual Chamber retreat at the Clarion Inn in Pigeon Forge. We chose to go somehwere where we conconcentrate on business at hand with no interuptions. This is the perfect place!!! Their meeting facilities are as excellent as their rooms! I set the retreat up through Scott Ellis the GM and he is wonderful as is the entire staff at this hotel. They have contacts for several different restaurants that will deliver lunch - so your meeting attendees do not miss a beat. This is our second year of holding our retreat @ this hotel......... We have already booked next year's retreat!!!
I cannot say enought about the rooms - so nice and clean. This hotel is my home away from home. And of course after your meeting you can shop til you drop @ the Tanger Outlet.

  • Stayed: January 2013, travelled on business
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Thank Maria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this reviewResponded 18 January 2013

Thank You Maria for the review and all the kind words. We appreciate the folks in Anderson County and all those that come over for Business or Vacation. We find that folks that are just a few hours drive or less are always coming over many times throughout the year. There is so much to see and do here that noone could ever see it all in 2 or 3 trips let alone just one. I guess that's one of the many reasons we have the number 1 visited park in the U.S.! We love our mountains and we are so glad that so many others do too! We look forward to your next visit and to hosting next year's Chamber Meeting. Thank You again for making us your Choice Hotel....

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Reviewed 17 January 2013

PIGEON FORGE, Tenn. (WVLT) -- The Clarion Inn in Pigeon Forge has been awarded a top honor on the Trip Advisor Travel Website as a top 25 hotel for service in the world.

According to the Trip Advisor website, the hotel was both top 25 for service in the world and in the United States.

”When you have the number 1 most visited National Park in the Country backed by wonderful Theme Parks by Dolly Parton and all of the rest that East Tennessee and this region have to offer you can’t help but do well. Whether it is creating a Vacation or building a Business,” said Scott Ellis, General Manager of Clarion Inn.

Built and opened in April of 2010, they received the 9th best customer service award in the U.S. from Trip Advisor in 2011 and Rookie of the Year (Apex Award) from Choice Hotels in that same year.

  • Stayed: December 2012, travelled on business
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Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this reviewResponded 18 January 2013

WOW!! James, you obviously keep up with your news headlines and we appreciate your comments and your business. Thank You for making this your Choice Hotel and we hope that we can always be of service to you no matter if your doing business in the area or just down on vacation. Thanks again for staying at the Most fun Place to stay in the SMOKIES!!!

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Additional Information about Clarion Inn Dollywood Area

Address: 124 Waldens Main Street, Pigeon Forge, TN 37863-4270
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Pigeon Forge
#2 Family Hotel in Pigeon Forge
#2 Romantic Hotel in Pigeon Forge
Price Range: £56 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Inn Dollywood Area 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
New hotel opened April 2010. Located at Waldens Landing, which includes several fine dining restaurants, shopping and miniature golf. The perfect place to stay for both business and leisure trips. Has an in-house Spa and free WIFI and breakfast included in stay. ... more   less 
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Also Known As:
Clarion Hotel Pigeon Forge

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