We stayed here on 6/30/2014 -07/02/2014. First off when we arrived the entrance doors were extrememly dirty. Once you got inside the chlorine from the indoor pool was so strong it would take your breath away and burn your eyes. They also advertise a outdoor pool on their website but it looked awful it was extrememly dirty. They also advertise a picnic area by the creek with several picnic tables. There is one picnic table and its broke. We stayed on the third floor and one of the elevators did not work correctly. Our room was not very clean but hey for a old hotel and workers who dont care what do you expect right? Our bathtub was stopped up and the sink in the bathroom leaked. The plumber who came up to fix the tub was nice never touched the sink though.. The rest of the staff was extremely rude and unfriendly. Never did understand why the coffee pot was in bathroom. Who wants to make coffee in the bathroom?????? Our telephone in the room did not work. The walls were so thin you could hear everything anyone in the room next to you was saying. The pillows on the bed were terrible and the bedding felt dirty. There was people outside drinking a lot. They have a free continental breakfeast it was horrible. The sausage was raw, the eggs were runny, the biscuits were not done. The fruit bar consisted of a orange and green bananas. They adverstise omelets made to order and will be cooked in front of you....THEY DO NOT DO THAT even though its advertised on their website. There juice machine was mixing the apple and orange juice together it was disgusting. The housekeepers never once came to our room and offered service. We had to find them to get extra towels and washclothes, etc. I would NEVER stay here again and would not recommend it to anyone.
- Official Description (provided by the hotel):
- Country Cascades Outdoor Waterpark Resort is a 236 room non-smoking hotel. Featuring two major slide attractions, RiverChaser and RiverRun, as well as Splashaway Bay, a water activity center. Grandmas' Kitchen offers a full hot breakfast buffet. ... more less
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- Also Known As:
- Country Cascades Hotel Pigeon Forge
- Country Inn Pigeon Forge
- Pigeon Forge Country Inn