I booked this hotel online with Exedia and when I booked it the room was to be overlooking the river. There was supposed to be free wifi, continental breakfast, and an indoor pool. I knew it was going to be bad when I entered the lobby and it looked like it was falling apart. There was one man behind the counter and five people in line. A woman entered and began to check people in faster than the man she actually checked three people in while he waited on one. I found out the man was the manager. The man in front of me finished his check in and the manager gave him a piece of paper to sign and said I have to black out the rates we get from the online source you used to book your room and took a black magic marker and blacked out the rates on either side. When it was finally my turn, and to this point NO ONE had spoken to any of us to say hello how are you or anything. I waited until the woman checked in two more people while the manager proceeded to click on the computer without one word to me. When I went to move over to the woman to check me in he finally said I've got you I'm ready. I was so mad at this point!! But I'm praying that we are in a room in the newer part of the motel and not the older part. Guess what? We were in the old part and it was not river facing!! Our room was clean and I give kudos to the cleaning lady she was the ONLY person who spoke to me and when I asked for more towels she was so polite. My sons checked out the indoor pool and it was green. There was no wifi and when I checked out the continental breakfast it was instant oatmeal and raisin bran or fruit loops. We booked two nights but only stayed one and when I checked out a different girl behind the counter was going to give me a voucher but the manager told her no that if I had checked out earlier he would have given me a voucher!! Will not ever visit here again!!! And I do not advise anyone to visit here!!!!
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- Also Known As:
- Smoky Shadows Motel And Hotel Pigeon Forge
- Smoky Shadows Hotel
- Smokey Shadows Hotel