Upon arrival, you can see that there are three buildings. Two of which are older and need renovations while the third was somewhat newer. We checked in and the lady up front seemed to not know what was going on. Had to ask other employees for each step of the check-in process. When we finally got our room, which was in one of the older buildings. We opened the door to an unkept and filthy room. The beds were completely undone, the floor needed cleaning, and the smell of cigarette smoke hit us hard. We didn't even step foot in before we closed the door and went back to the office.
The female at the counter seemed as if they were going to attempt to do a quick clean of that room and keep us in it. I asked if they could maybe put us in a room in the newer looking tower, but could tell by the whispering that they didn't wish to accommodate us. The manager didn't seem to have a great personality either.
After what felt to be an eternity, the manager walked to several rooms until he found one in the other older building that they were willing to give us. It was cleaner than the first, so we took it. I had booked the room online last minute and was already charged, therefore could not get my money back to check in elsewhere. The room had an older misty smell and definitely could use renovations. It turns out that the building they placed us is used for extended stay guests, some of who appeared to be questionable. We spoke with other guests who agreed that the service and accommodations could use a lot of work.
We went sight seeing and had dinner not too far from the hotel. When we returned, our key cards did not work. At the front desk, they stated that we were not checked in nor was my name on any registry and questioned us. We were displeased as our luggage was already in the room from the initial check in.
After some time, they finally let us into our room. We just slept it off and checked out early the next morning. Definitely not worth what I paid. Value is for a hotel on the side of a highway exit. Found a great place a few blocks away. Stayed there instead.
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- Also Known As:
- Smoky Shadows Motel And Hotel Pigeon Forge
- Smoky Shadows Hotel
- Smokey Shadows Hotel