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Reviewed 2 June 2018 via mobile

Last night was mine and my Husbands 3rd time since last October. We have yet to have a bad experience. Looks can be deceiving. Looks a little rough on the outside but they are still in the process of demolition to the surrounding buildings. As far as our room, if you look hard enough, a person can always find something wrong, but for me it's minor things that can be lived with. The room was neat and clean overall. They have a new lobby, check in is always easy and the lady that checked us in is the nicest, most helpful. We will be staying again.

Stayed: June 2018, travelled as a couple
1  Thank cathymO75DR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Country Inn & Suites by Radisson, Pigeon Forge South, TN, responded to this reviewResponded 7 June 2018

Dear Cathy M,

Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest
expectations. We truly appreciate your business, please make us your home away from home when you come to the area

Most sincerely,
Smoky Shadows,
Pigeon Forge, TN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2018

The first thing I did after checking in was go to the room and look for any sign of bugs or dirtiness...I found none! Our room was a great size for just the two of us, and there was even a pull out couch, even though we didn't need it. The balcony had a wonderful view of the river running behind the hotel. The Jacuzzi worked, as long as you followed the posted instructions. The side of it had a place where the plastic was coming apart from the tub, but that was minor to me. If you want an awesome place to stay on a budget, I would definitely recommend Smoky Shadows!

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Country Inn & Suites by Radisson, Pigeon Forge South, TN, responded to this reviewResponded 7 June 2018

Dear Laura W,

Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you.

Most sincerely,
Smoky Shadows,
Pigeon Forge, TN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2018

So I will admit right now I had my doubts when we pulled up. Lots of construction going on. I was very pleasantly surprised at how nice the rooms were. Everything for the room was already pulled out and waiting for us when we got here so check in was very fast. It is still under construction but they are doing a great job.

Stayed: May 2018
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Country Inn & Suites by Radisson, Pigeon Forge South, TN, responded to this reviewResponded 27 May 2018

Dear Heather S,

Thank you for your comments about your recent visit. We are so proud that you could see past the renovation and that you enjoyed your accommodations. Thank you for choosing Smoky Shadows and posting this review of your visit.

Most sincerely,
Smoky Shadows
Pigeon Forge, TN

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Reviewed 6 May 2018 via mobile

The room was nice(ish). Clean but needed a good deep cleaning. Beds and pillow not comfortable. Now for the rest. Pool is tiny. 10 kids at a time is WAY too many. The picture is deceiving online. It looks much larger than it is. There was mold around the entire pool and thr water was cloudy not like a chemical in the water cloudy like a hasnt been maintained in way too long. Only one elevator for over 500 rooms so there is a wait,usually. Location is good. Right near lots of food and right at the out skirt of Gatlinburg.

Stayed: May 2018, travelled with family
Thank Nikki G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Country Inn & Suites by Radisson, Pigeon Forge South, TN, responded to this reviewResponded 7 May 2018

Dear Nikki G,

We are sorry that your room was not prepared properly. We have taken the necessary steps to insure the pool is clean and ready to enjoy. An additional elevator will be installed very soon. Thank you for choosing our hotel.

Most sincerely,
Smoky Shadows
Pigeon Forge, TN

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Reviewed 28 April 2018 via mobile

My boyfriend & two of our friends stayed in this hotel the weekend of rod run & couldn’t have asked for a better location! The lady at the front desk was very nice & welcoming. Room was clean upon arrival & Saturday night when we came back. Would recommend this hotel to anyone

Stayed: April 2018, travelled with friends
Thank AllieRiley2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Country Inn & Suites by Radisson, Pigeon Forge South, TN, responded to this reviewResponded 30 April 2018

Dear AllieRley2,

Thank you for staying with us during the Rod Run. We are so pleased that your enjoyed your stay.
We appreciate your business and hope you will come back soon

Most sincerely,
Smoky Shadows
Pigeon Forge, TN

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