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“Family Vacation”

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Music Road Resort Hotel
Ranked #19 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed 14 July 2014

The room is nice and the kids liked the pool which is open till 11:00, but the indoor pool is open 2 hours (nice). The breakfast had a lot of items to choose from. The trolly stop was right by the hotel. Overall a nice place to stay.

  • Stayed: July 2014, travelled with family
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1  Thank lhirz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded 22 July 2014

Dear Ihirz,
We’re so glad you enjoyed your stay. Just for clarification on your review, our indoor pool is open 24 hours a day, 7 days a week, which is perfect for relaxing or having fun at any moment. And yes, the outdoor water park is open until 11pm (seasonally). We hope to be seeing you and your family again soon!

Yours in Hospitality,
Management

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386 - 392 of 836 reviews

Reviewed 13 July 2014

Brandon, the front desk worker was terrible at his job and provided a horrible experience for us. This is what happened: We had already reserved a stay for here about a month before our stay. When we got there Brandon checked us in. We went up to our room and looked out the window and saw our terrible view, then our whole family started hearing people talking. We looked and saw that we had an adjoining room! Brandon had not alerted us about this!! We called down to Brandon and he said he would call us back shortly. After 20 minutes of waiting we walked down to the front desk and waited another 15 minutes. We told them our situation and they said they would put us in another room. I then asked if it was close to the elevator because our family does not like the noise. These were Brandon's exact words " Oh, no this room is way down the hallway" Sure enough when we got up to our room, it was right next to the dang elevator!!

After we saw this we called over to the Music Road Inn because we had stayed there before they were really nice there and said that we could switch us over to the INN. So we packed up again and waited another 15 minutes in line. We were very pleased with the Inn.

Room Tip: don't deal with Brandon and don't stay here.
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  • Stayed: June 2014, travelled with family
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4  Thank Sam O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded 22 July 2014

Dear Sam O,
We are very sorry for your dissatisfaction, we have had so many compliments on Brandon…so until I investigate this situation, I am unable to comment. Your wait time and being moved to a room next to an elevator is not normal for Music Road. We are glad that you were pleased with your accommodations at the Inn.

Yours in Hospitality,
Management

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Reviewed 12 July 2014

We have stayed at this hotel many times while on vacation. The lobby is beautiful, they serve a great breakfast with a nice variety of foods and beverages, and the staff is very quick to replenish when things run low. We stayed on the top floor in a fireplace room with a river view, the view was gorgeous, you could see The Great Smoky Mountains very well, along with a river below. Chose the river view room, the scenery overlook is a treat very morning and evening. The staff at the hotel are friendly and helpful. One problem by day two, we came back after a long fun day up in The Smokies, to find housekeeping had not been to our room, it was after 5 pm. I called the front desk, and the clerk told me he would contact housekeeping. In less than 30 minutes someone was there! I was very pleased how quickly the situation was taken care of. The maid seemed a little nervous, I told her it was ok, we just needed a few things taken care of. The indoor and outdoor pool area are great with towels supplied, and plenty if seating if you want to just sit poolside. The outdoor pool has a snack bar, during certain hours. Also there is a diving board, slide, mushroom type fountain, and a lazy river. It is kept clean and nice. A couple years ago, they put a small gift shop in the main hotel lobby with a variety if things you might have forgot to pack, like toothpaste etc., also sunglasses, small stuff toys, tote bags, chargers, etc. I would recommend this hotel. It is beautiful, kept nice. Has everything you need except lunch and dinner! We really enjoy staying here.

Stayed: June 2014, travelled with family
3  Thank welovethesmokies1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded 22 July 2014

Dear welovethesmokies1,
Thank you so much for being a return guest and writing such a great review! Everyone at Music Road Resort is dedicated to providing our guests with top quality, friendly service, and we do everything we can to make your stay here wonderful. We are looking forward to seeing you on your next visit to Pigeon Forge!

Yours in Hospitality,
Management

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Reviewed 10 July 2014

Great hot breakfast bar. Nice quiet room overlooking the river. Location is perfect, in the middle of the "strip" and close to lots of shopping, entertainment and dining options.
We came for our 10th anniversary but will come back again.
Room was clean, staff very friendly and helpful.

Room Tip: Top floor and away from pool is quietest.
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  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
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4  Thank Col_HH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded 22 July 2014

Dear Col_HH,
Happy 10th Anniversary from Music Road Resort!
We’re honored to have helped you celebrate such a happy occasion, and we’re so glad you enjoyed staying with us. We wish you many more Happy Anniversaries. Come back again soon!

Yours in Hospitality,
Management

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Reviewed 6 July 2014 via mobile

Only problem is only 2 elevators for a busy hotel, the waiting time is kinda long. Staff and rooms are great! Very good air for hott summer days. Best benefit is the free daily breakfast and beautiful patio with a creek and wildlife.

  • Stayed: July 2014
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2  Thank Mattatrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded 22 July 2014

Dear Mattatrab,
We are glad you enjoyed your stay with us this summer; it has been a hot one indeed. Hopefully you also got to enjoy our Water Park, as it is always cool and inviting, as well as a fantastic way to unplug and have some fun. We are also very happy you enjoyed our deluxe complimentary breakfast and got the chance to see a bit of wildlife from the patio. We certainly hope you’ll come back again for another visit!

Yours in Hospitality,
Management

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Reviewed 6 July 2014

We have visited Music Road Hotel for many years and enjoy coming here. Rooms are large and clean, bathrooms are updated and large. Free hot breakfast serves food items everyone will like and pool area with lazy river provide a great place to wind down the day.

Room Tip: Book ahead as this hotel sells out.
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  • Stayed: July 2014, travelled with friends
    • Value
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3  Thank AAMom22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded 22 July 2014

Dear AAMom22,
Thanks for staying with us! We are so happy to hear from return guests, and we’re so glad you continue to enjoy our accommodations. It is always a pleasure to have you stay with us. Come back again soon!

Yours in Hospitality,
Management

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Reviewed 2 July 2014

We loved our hotel and the mini "water park" for the kids My daughter got to go down a 50 foot long water slide by herself and the water was 3 foot so she could stand up in it. They had a relaxing lazy river . We had a walk way over the river for breakfast of the mornings and there was tons of squirrels to feed and even a huge ground hog . The hotel room was kept very nice and clean and we enjoyed the balcony overlooking the water park . The breakfast area was nice and they fed us well. This hotel is very close to all the major attractions and restaurants. The only negative is that they have a very strict check in policy of "4:00pm". I have never seen a hotel in many years of traveling that had such a strict policy most say 3:00pm but will allow you at 2:00pm to get in your room . By 4:00pm they have took half the day's worth of time to enjoy the amenities and your kids don't get much time to play before dinner then bed . I was disappointed by this and they did offer to allow and pool pass but who wants to rummage into you luggage pull out stuff and then drag your kid to a stall and try and get them dressed. There where many people waiting in the lobby to get in their rooms ...I think they need to think strongly on their check in policy otherwise this was a fantastic hotel.

  • Stayed: June 2014, travelled with family
    • Value
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1  Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded 22 July 2014

Dear Lovetogoplacesalot,
We are very pleased you and your family loved our Resort Hotel and we are thrilled your daughter enjoyed our Water Park!

As for our 4pm check-in time, it depends on our occupancy. At peak occupancy we may check out over 140 rooms and then check in all 140 rooms, all of which need to be cleaned by 4pm. During these high occupancy times, we encourage guests to bring a little bag of swim clothes if they know they are going to arrive early, because we do have to stick closer to the policy of 4pm. We always allow guests to use the pool and we also keep the names of individuals who arrive early at the desk so when their room is clean, we can get them checked in and started on their vacation. We hope this helps to explain our policy.

Yours in Hospitality,
Management

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Additional Information about Music Road Resort Hotel

Address: 303 Henderson Chapel Rd, Pigeon Forge, TN 37863-2942
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pigeon Forge
#9 Family Hotel in Pigeon Forge
#9 Romantic Hotel in Pigeon Forge
Price Range: £73 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Music Road Resort Hotel 3*
Number of rooms: 163
Official Description (provided by the hotel):
In the heart of action-packed Pigeon Forge, Tennessee, with a beautiful view of the Smoky Mountains, Music Road Resort Hotel offers first class accommodations and delightful southern hospitality. With its large, luxury guest rooms, Music Road Resort Hotel provides private balconies overlooking the river, a deluxe breakfast, and endless fun and relaxation at our seasonal outdoor water park and 24 hour indoor heated pool and hot tub. Escape to Music Road Hotel for an unforgettable Smoky Mountain experience! ... more   less 
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Also Known As:
Hotel Music Road
Music Road Hotel
Music Road Pigeon Forge

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