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“Great place to stay with pets!” 5 of 5 bubbles
Review of Timbers Lodge

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Timbers Lodge
Ranked #36 of 90 Hotels in Pigeon Forge
Portland, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great place to stay with pets!”
5 of 5 bubbles Reviewed 3 January 2014

I was afraid when we booked the room online without seeing first. The room is awesome for pets, no carpet hard floor. The bed is by far the best I've slept on. Don't get the negative reviews. Breakfast was awesome. Room excellent. Price great. We will be back. By the way we were in room 103. Sure you can hear traffic but when you are by the roadway what hotel can you not here. It was not a problem for us. We loved it!!

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank portlandtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan B, General Manager at Timbers Lodge, responded to this review, 6 January 2014
Thank you very much for your kind words. We try our best to make every guest feel at home here at Timbers We appreciate you taking the time to comment on your stay with us. Now you also are part of our family. We are looking forward to your next visit.
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435 reviews from our community

Traveller rating
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    108
    59
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Any
English first
Radford, Virginia, United States
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

My daughter and I, plus our fur baby, stayed during December. We were pleasantly surprised at the size and cleanliness of the room; however, I feel the room we were in may have been a handicapped accessible room, and this left me feeling a bit guilty and uncomfortable thinking that someone may roll in needing just such a room. Not sure if that was the type of room we were in or not, but the tub and toilet were certainly set up for such. I would like to suggest to the one that makes the purchasing decision of the hotel, to invest in curved shower curtain rods, as the tub is a bit narrow and for people that are not barbie doll size, we do not like to rub against a cold wet curtain. kind of gives me the heebie jeebies. Still enjoyed our stay, this was not a big deal, just would like to see it improved. I like the idea that there is a hotel this nice that allows us to bring our pet. My parents were watching after him before, but they are now both in their 70's, one with Parkinsons and the other with Cancer, so fur baby MUST come, when I get an opportunity to take a short vaca.
We do look forward to returning soon maybe bring the parents if they can handle the ride.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 199Christine_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan B, General Manager at Timbers Lodge, responded to this review, 3 January 2014
Thank you so much for taking time to comment on your stay. I will certainly pass along your suggestion regarding the shower rods. Please come back soon and we are always happy to see your fur-child.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 January 2014

My boyfriend and I have stayed here twice. The first time was great. The rooms were clean the people were nice. This year the room was nasty. There was mold and rot in the barhriom. The floors seemed as though they had never been cleaned. We cleaned up spilled water in the living area and the towel came up black. We had multiple issues with the room keys and with paying for the room. When we called about the issues we had during our stay, management did nothing about it. We didn't even get an apology. We will not be returning to this hotel until there is new management.

  • Stayed December 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Livelytraveler09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan B, General Manager at Timbers Lodge, responded to this review, 3 January 2014
I am so sorry your stay did not meet your expectations. I have taken your comments to the housekeeping department, and they were very embarrassed . I can assure you it was not up to their usual high standards. Please give me a call directly, at the hotel, and I would like to discuss these issues with you personally.
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Level Contributor
221 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 28 December 2013

The photos of this motel on line looked quaint and because of the holidays and a youth conference in town, we were unable to stay at one of our usual hotels, so we got a good price and took a chance. The room was satisfactory but we could hear outside noises and kids in the room next to us. When I needed a blanket, my husband took one off the shelf only to find that someone had folded it with paper shreds inside! The shower had a leftover washcloth and it looked like it hadn't been cleaned. We left during the day and when we returned about 4 p.m., our room hadn't been touched so at 5 p.m. I called the office to request service which finally came about 5:30 p.m. Overall we were disappointed.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan B, General Manager at Timbers Lodge, responded to this review, 3 January 2014
I am sorry you were disappointed with your stay. We strive to make every guests' stay enjoyable. The past few weeks have been an extremely busy - which is good for us, but sometimes the staff doesn't get to every room before 5:00, which is our goal. I have shared your comments with our housekeeping department in a attempt to make the room inspections better. Hopefully you will give us another chance to improve your impression of our hotel
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Dothan, Alabama
1 review
5 of 5 bubbles Reviewed 26 December 2013

We stayed here for 5 nights including Christmas and had a wonderful stay. We have stayed here before but this was our first time in one of the third floor loft rooms. It was super. The kitchen does not have dishes (a quick trip to Dollar Tree solved this problem) but the microwave and fridge were great. We had plenty of space for a great family Christmas including our pet. Breakfast was good enough with several choices. The staff was always friendly and our rooms were cleaned each day except Christmas. Note: We appreciate you allowing them to be off and the way you let us know ahead of time. Overall it was a great stay and we will be back.

Room Tip: Lots to choose from so look around to see what you want.
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  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan B, General Manager at Timbers Lodge, responded to this review, 3 January 2014
We are so glad your stay over Christmas was enjoyable. We love it when our guests feel like part of our family. Please come back to see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed 19 December 2013

We stayed here for 6 nights and took our three Shih Tzus...Not only were we able to upgrade to a Jacuzzi Room with a view AND a fireplace, but our dogs were safe and sound at all times! There are special "pet" areas where you walk your dog(s) and clean up after them and all is very safe and sanitary! It was a very busy time of year and Pigeon Forge was packed, but we were treated to a great breakfast daily and fresh towels, linens and anything we needed all with just a phone call!

Pamela1210

Room Tip: Try to stay away from the elevator if possible....people have no respect for others when they come i...
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pamela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan B, General Manager at Timbers Lodge, responded to this review, 23 December 2013
We are so glad your stay with us was wonderful!! We really try hard to make every guest completely satisfied. You comments will help others to decide to stay with us as well, and for that we say thank you. We look forward to seeing you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, Louisiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

Just had to write about our stay at Timber Lodge in Tennessee . Every year we go to Tennessee for vacation and we always stay here I new when we first stay here it was awesome and now I know what we feel about this wonderful motel . We just came back from our second trip in three weeks to Pigeon Forge . while we were suppose to be there only 2 nights it turn out to be longer ,mine you this was Thanksgiving week everything booked .we went up to Oberlin to go snow tubing let me tell you it was a blast . but of course it's a chance you can get hurt, and as you know I did. We left from there went to Pigeon Forge to the ER and good thing I have no broken ribs just bruise real bad and Dr saids not to travel for a few days so my second thought we had no room for the rest of the week . headed back to the motel and explain to them what happen they were are so very helpful they made room for us and our pets . then a couple thing happen in a couple rooms to where we had to be move to another twice, but you know things happen . Susan O. the manger was so sweet and Susan B. and the rest of the staff did everything to make our stay comfortable if you know bruise ribs front and back really hurts. they did not charge us for the last 2 nights due to issues .They went as far as setting us up in a non pet room , even doth we had pet. I recommend every one to go to Timber Lodge in Pigeon Forge Tennessee .. the area is great , walking distance to lots of places . We will return again and again . Thanks to all at the motel for a stay and helping us with my injury . Thanks so much

Room Tip: Timber Lodge ,. great area walking distance to shopping and shows.back side is quieter with stream v...
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  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brenda248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan B, General Manager at Timbers Lodge, responded to this review, 4 December 2013
We are so thankful that you took your time to comment on your stay - even though it was not perfect. We try our best to accommodate all our special guests. We were thankful that we were able to move you so you would not have to travel. Sometimes things happen in all hotels that we could not foresee. Guests like you sure make our job easier. Can't wait to see you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Timbers Lodge

Property: Timbers Lodge
Address: 134 Wears Valley Road East, Pigeon Forge, TN 37863
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): £
Hotel Class:2 star — Timbers Lodge 2*
Number of rooms: 53
Official Description (provided by the hotel):
The Timber's Lodge is centrally located in Pigeon Forge on Wears Valley East and the Parkway. We are behind Payless Shoe Store, and beside the Track amusement park and a block away from the Island. Our spacious rooms offer several different types to accommodate groups up to 8 people per room. We are pleased to offer rooms with kitchenettes,& fireplaces as well as jacuzzi and garden tubs in several of our rooms. We are pet friendly. We are pleased to offer superior customer service with great southern hospitality, with the cabin like feel. ... more   less 
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Also Known As:
Timbers Log Hotel Pigeon Forge
Timbers Log Pigeon Forge

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