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“Very Disappointed”

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Americana Inn & Suites
Ranked #88 of 92 Hotels in Pigeon Forge
Reviewed 26 May 2013

The advertisements are way over rated. The pool is NOT heated. The continental breakfast was minimal and frozen. Run out of toilet paper. Have waited for 2 hrs for towels at the time. The rooms need updated incl. new furniture. We will never stay here again!

Room Tip: Don't stay here!
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  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAS1234, Director of Sales at Americana Inn & Suites, responded to this reviewResponded 29 May 2013

No, we do not have have a heated pool. Our breakfast buffet for continental breakfast includes Home Made Waffles, Bagels, Cream Cheese, Bread, Butter, Biscuits & Gravy, Cereal and Milk, Juice, Fruit salad, and is a pretty decent size. We are certainly sorry you did not enjoy your stay with us, and can understand how frustrating it may be to wait on towels like that. As some may have of noticed we were certainly unprepared for the amount of business that we had this weekend and was not expecting over 90 Walkins to our property this Memorial Day Weekend. And will be taking steps to better prepare for the future.
Sincerely,
Jay Blaustein
Director of Sales & Marketing
(865)428-0172

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Reviewed 4 weeks ago via mobile
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Stayed: October 2017, travelled with friends
Thank charlie_io
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Americana Inn & Suites

Address: 2825 Parkway, Pigeon Forge, TN 37863-3315 (Formerly Howard Johnson)
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #88 of 92 Hotels in Pigeon Forge
Price Range: £31 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Americana Inn & Suites 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Nice clean rooms, Largest out door pool in Pigeon Forge with seperate pool for the kids and lazy river. Free breakfast and Wi-Fi. Located in the heart of Pigeon Forge, only 2 miles from Dollywood and Splash Country. Minutes away from the Great Smoky Mountains National Park, and shopping at the Tanger Outlet mall. ... more   less 
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Also Known As:
Howard Johnson Pigeon Forge Hotel Pigeon Forge
Americana Hotel Pigeon Forge
Americana Motel Pigeon Forge
Americana Inn Pigeon Forge

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