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“Music road inn”

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Music Road Resort Inn
Ranked #33 of 92 Hotels in Pigeon Forge
Certificate of Excellence
CENTERVILLE
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Music road inn”
Reviewed 3 August 2014

My wife and I finally had a date free from other obligation for a few days. We decided to return back to one of our favorite places to visit, Pigeon Forge Tenn and to go back to one of our favorite places to stay while there. We were not disappointed in the stay in any way. It was excellent service, from the front desk check in, the breakfast each morning and the pool area was great. The kids that was there made it miss our grand children. They were on vacation in diff ent state but when they do come with us they always go home with lots of good memories.
This hotel has always been a great place for us to stay, and one of the largest bathrooms ever. Nice.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank JERRY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Inn, responded to this review, 10 November 2014
Dear JERRY C,
What a nice review, very sentimental, and we are so very happy you enjoyed your stay with us. We’re honored to be one of your favorite places in Pigeon Forge, and we’re glad you appreciated our hospitality. Next time, bring those grand children; we’d love to have you all for a visit!

Yours in Hospitality,
Management
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509 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • German first
  • Any
English first
North Carolina
Level 4 Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 August 2014

Music Road Inn was AWESOME!!!! We were there for our Lindsey Family Vacation. Other then the rain we had an awesome time. The rooms were clean, the front desk AWESOME, the lobby is beautiful. I will definitely stay here again. I loved both pools. My only suggestion LESS chlorine!!!! Everyone was complaining about their eyes burning and some were vomiting…..NOT GOOD! The breakfast buffet each morning was nice I just wish they would have different options each day. They had the exact same foods each day. Jim (white male with curly hair) at the front desk was always helpful and full of smiles. I hope I got his name correct. Also two young men in the convention center were very helpful when we decided to have an impromptu meeting with our family. David Sorge was a godsend as I planned this family vacation. No matter what my question or how worrisome I was he was always cheerful and ready to help. I would highly recommend the Music Road Inn for a family vacation. You will NOT be disappointed.

Room Tip: Choose a waterpark view....we loved our view of the waterpark and mountains
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank mlindsey5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Inn, responded to this review, 10 November 2014
Dear mlindsey5,
We are thrilled to hear you loved Music Road Resort Inn so much! We’re also so very happy to hear how pleased you were with our staff, Jim, David Sorge, and the men at the Convention Center – that is wonderful. We hope to see you and your family again very soon!

Yours in Hospitality,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014 via mobile

We stayed for three nights with our daughter and her best friend. We loved how clean our room was when we arrived but also how clean it was everyday after we returned from our daily adventures. The breakfast was of a better quality then most place we have stayed and the girls loved the biscuit and gravy not just col cereal. The pool area was very nice and clean with lots of seating and the girls loved the water slide. My only suggestion to the inn was that they need someone in the pool area, lifeguard/security would be nice. We experienced several children swimming with No paternal supervision and even some teenagers who were very much uncaring of the smaller children playing In the pool and water slide. Also at night some guest bring alcohol and smoke right at the tables when it clearly states that your not to so so. It will not effect our decision to stay here again we will defiantly do so but I believe this needs to be addressed before a child gets hurt.

Stayed July 2014
Helpful?
Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Inn, responded to this review, 11 November 2014
Dear Melissa B,
We are glad your family and daughter’s best friend all had a good time here at Music Road Resort, especially at our seasonal Outdoor Water Park! Thank you for the recommendations regarding the pool areas. Our current policy, in and around our pools, is that no one under 17 is allowed unsupervised and we have large signs posted by the pools that remind people there is, “No Lifeguard on Duty and children must be accompanied by parents.” Staff is here to provide basic supervision/security during severe weather, misuse or dangerous activity, and at any time guests may let the front desk know that there is something that needs to be addressed in any of the pool areas. We appreciate your review and look forward to your family’s next visit!

Yours in Hospitality,
Management
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Level 5 Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 July 2014 via mobile

Stayed here over the 4th of July weekend. Spacious room, clean facility. Really pleased until the first night and the thin walls reared their ugly heads. Discussed a specific situation with the manager the next morning and it was immediately rectified. Impressed by the management of the hotel not impressed that parents allow their children to raise pure hell in the hallways of a hotel at all hours of the night. Pool area is great. Breakfast is average.

Stayed July 2014
Helpful?
2 Thank Tdgator1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Inn, responded to this review, 22 July 2014
Dear Tdgator1,
Sounds like you overall you enjoyed our accommodations at Music Road Resort Inn. We are sorry to hear you had some trouble with other loud guests, but we are happy to have been able to help rectify the situation. We try our best to make sure guests have a peaceful stay and a good night’s sleep. Glad you enjoyed our pool area, and we hope you’ll come back for another visit!

Yours in Hospitality,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2014

On our recent visit to pigeon forge we stayed at the lovely, clean, spacious and well run music road inn. This is our 18th year of visiting pigeon forge but our first at music road. You will get a very good breakfast, the pools are great, along with a lazy
River and refreshments at the cabana. The rooms are very clean and spacious. The super large bathrooms are a real treat, if your traveling alone or with a group. The location is great. They made sure our stay was relaxing and enjoyable and we will definately be staying there again.

Room Tip: If you are going to use the pools, definitely get a room facing the pools. Make sure room is not be...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank elaine b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Inn, responded to this review, 22 July 2014
Dear elaine b,
We’re thankful to hear you’ll be staying with us again on your next visit to Pigeon Forge! And thank you for such a wonderful review. We’re glad you enjoyed our large rooms and spacious bathrooms. And it sounds like you had time to jump in the pool and lazy river, fantastic! And we are thrilled to hear you enjoyed our friendly service most of all. Thanks again and see you soon!

Yours in Hospitality,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toledo, Ohio
Level 4 Contributor
49 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 July 2014

Very nice rooms. Excellent lobby. Mediocre breakfast meal, although the breakfast serving room was great. They kept the lobby freezing cold, which my husband enjoyed, but I didn't.
Pool was great for family fun, but not if you want to swim laps. Beautiful views of the mountains.

Room Tip: You can stay poolside, or you can stay on the quieter side. Whichever you prefer.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tillary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Inn, responded to this review, 22 July 2014
Dear Tillary,
We are glad you appreciate the elegant décor at Music Road Resort Inn. The thoughtful combination of tasteful inspirations and design finesse makes Music Road Resort Inn a destination with distinctive character and ambience. We do hope you’ll travel back our way one day for another visit!

Yours in Hospitality,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesapeake, Virginia
Level 4 Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 June 2014

SITUATION #1
But, I had left my room Air Conditioner set on High cool, due to the 97 degrees days, and when I came back around 5pm the same day, I entered my room and the room temp was very HOT. Someone had totally turned off my A/C ...
SITUATION #2
The way this Hotel has their WIDE screen TV setting in their TV cabinet with the double doors, you CANNOT see the TV very good, UNLESS you sit directly in front of it...
If you sit off to either side, or at the table & chairs area, you CANNOT see the TV at all ! ! !
SITUATION #3
Their PILLOW TOP queen beds, were very HARD ! ! ! I don't really know if they were PILLOW TOPS, but they were advertised being PILOW TOP BEDS.
and their PILLOWS were WAY too soft, that I had to put 4 of them together to even raise my head a little.
SITUATION#4
The WiFi there in the room was REALLY BAD ! I had to go outside onto the BALCONY just to get a signal and the FLYING BUGS attacked me, that was miserable.
I brought my grandkids and they couldn't even use their iPADS or cell phoes to call their mother.
OTHERWISE... I might come back again, all of their STAFF were very considerate and helpful and the breakfast was all good but the scramble eggs were very tasteless, they may be egg scramblers liquid eggs???
BUT...
Over all, we endured the 5 day stay on our VACATION.

Mr. & Mrs. Virginia Beach, Virginia

Room Tip: I thought we had a room looking over the POOL SIDE, but they put us over looking the PARKING LOT...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeWayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina L, Guest Relations Manager at Music Road Resort Inn, responded to this review, 22 July 2014
Dear DeWayne H,
We appreciate that you recognize the cleanliness aspect of our rooms, this is most important to us as it is to other guests.
Let me address some of your frustrations. We train our employees to turn AC to 5, which is midway, not to turn them off. If you would please email exec@musicroadhotel.com, we would like to find out the room number and date of your stay so that we can work with that housekeeper so that other guests do not experience the same.
Regarding the wide screen TV’s, we were contemplating removing the hutch, your feedback is the first of its kind regarding the position within the hutch, so we intend to revisit this in the fall.
WIFI is usually very strong and as a matter of fact we recently increased it so those with kids/grandkids could use their electric devices… so, I am unsure as to what happened, but the date and room number will help us to diagnose this problem.

Yours in Hospitality,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Music Road Resort Inn

Property: Music Road Resort Inn
Address: 314 Henderson Chapel Rd, Pigeon Forge, TN 37863-2941
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Pigeon Forge
#7 Family Hotel in Pigeon Forge
#13 Business Hotel in Pigeon Forge
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Music Road Resort Inn 2.5*
Number of rooms: 140
Official Description (provided by the hotel):
Music Road Resort Inn sits across the road from the Hotel and Convention Center and features 140 luxury guest rooms and suites with a grand lobby. Rooms and suites feature private balconies - many overlooking the outdoor water park with a scenic view of the Great Smoky Mountains. The Inn offers many room types, some featuring a relaxing bedside Jacuzzi and warm fireplaces for those cool mountain evenings. Each morning treat yourself to a deluxe breakfast including scrambled eggs, sausage, hot biscuits and sausage gravy, our signature cinnamon rolls with cream cheese frosting, and many more fresh choices before heading out into Pigeon Forge, Tennessee. ... more   less 
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Also Known As:
Music Road Hotel Pigeon Forge
Music Road Pigeon Forge
Music Road Inn

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