I booked with Black Bear Ridge for Fathers Day weekend 2013. We were supposed to stay in Hanky Panky which I was told was a 2 bedroom cabin. It turned out to be 1 bedroom with a loft. It also turned out that there was a storm the night before we arrived and the windows weren't sealed well, so the furniture and rugs were soaked. We were moved to a 3 bedroom off site that seemed really nice at first. However, 2 out of the 3 tvs and the hot tub were not working. When we called the office, they sent a woman that I later found out was the rental company owner (found that out when I stopped to check out). I left a message for her to call me about the problems that we had. She didn't call, so I called the next week and was told that they emailed $100 credit for a future stay. I asked that she call me again but she never did. Not only did we not get the amenities we booked for, the customer service was terrible.
- Also Known As:
- Black Bear Ridge Hotel Pigeon Forge