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“Definitely read this before you stay!”

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Arbors at Island Landing Hotel & Suites
Ranked #13 of 90 Hotels in Pigeon Forge
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Definitely read this before you stay!”
2 of 5 bubbles Reviewed 7 September 2013

My family stayed here for the car show this weekend & OMG, let me just say HORRIBLE! The place has potential because the location is awesome. It's in the middle of everything so it's super convenient. The staff are very friendly & helpful. The rooms are just really dated. The hotel needs a makeover. The beds are the most uncomfortable beds I've ever slept on. I'm 23 years old & after sleeping on, those rocks for mattresses, my back feels like I'm 85! The wallpaper is filthy & peeling off the walls. The bathroom is tiny & the carpets are so nasty your feet turn black from walking on them. No doubt with some spring cleaning & renovations, this place could be awesome. For the nightly rates we were expecting much more. You pay embassay suite prices for motel 6 quality. We'll definitely stay elsewhere next year.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joydanlbowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, 27 May 2014
Thank you for your review of this hotel. We regret that you had such a horrible stay here during your last visit. However, since your last stay with us we have come into new owners and management. The hotel has been remodeled so much. We have all new mattresses in every room, new plumbing, replaced the sprinkler system, taken down the old wallpaper and redone the walls. We would really appreciate the oppurtunity to win you over since all the changes have been made. Our friendly and helpful staff would be happy to help in anyway they can. Have a blessed day
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841 reviews from our community

Traveller rating
    474
    233
    57
    19
    58
See reviews for
427
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
  • English first
  • German first
  • Any
English first
Big Stone Gap, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 September 2013

Really enjoyed our stay here --clean and the folks wee friendly. Will stay here again when in Pigeon Forge! The pool was the favorite thing for the kids, and my husband and I loved the jacuzzi. It is also very close to all the attractions we like to visit.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank resagupton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, 27 May 2014
We appreciate any and all reviews that we get on ths site. I would like to personally thank you for how pleasant your review was. Our company, as a whole, try to go above and beyond to make every experience a great one. We are happy to hear that our quests enojy our pool area, which is open 24 hours a day. Thank you very much for bringing your family to stay with us. We look forward to seeing you again
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 August 2013

Stayed here last night. Comfy beds and 24 hour pool. Lady who checked us in was awesome. Great biscuits and gravy for breakfast. Would definitely stay again. The lodge is also locally American owned and operated.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jconard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, 27 May 2014
Thank you very much for all the kind words in your review. We regret to inform you that we no longer serve breakfast at the hotel, we do however give you a voucher to an award-winning pancake house here on the strip. The pool is still open 24 hours a day as well. We have some new staff members all whom are ready and willing to help you with any request you may have. If they don't know the answer they will find it for you. We look forward to having you as a quest in our hotel again soon. Have a blessed day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sevierville, Tennessee
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 29 August 2013

We had a wonderful time in Pigeon Forge. The hotel was nice and clean, the staff was very helpful and knew a lot about the area. Plenty of things to see and do.
I would stay at this hotel again, clean, comfortable, close to all attractions and restaurants.
It's also American owned.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank borem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, 27 May 2014
Thank you very much for this review. We are still American owned and operated. It's just new owners and new management. We pride ourselves on helpful friendly service to all quests. We have an amazing housekeeping staff here at the hotel. We would love to have you as quests again soon. Have a blessed day
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 August 2013

Let me just say we stayed here 4 nights and didnt have any problems at all. It is a older hotel that could use some remodeling but its clean and the staff was friendly. Plus the price was great. We would stay again.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alana O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, 27 May 2014
It's great to hear you had "a blast" at our establishment. We would love to have all our reviews say that on the subject line. Since your last visit we have done some remodeling to the hotel. We have also acquired new owners and management. We look forward to seeing you again soon. Have a blessed day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 9 August 2013

HORRIBLE... Will never stay here again! The rooms are disgusting.... Mold everywhere,hard beds,nasty floor,cabinets falling apart, elevators would smother u before u got off them and was soooooo nasty!!!!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sheena018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, 27 May 2014
We apologize for your last visit at this hotel, but appreciate the critic. We have recently come under new management and new owners. We have since remodeled the majority of our rooms. We are still working on some of the problems that the previous owner left us with, but it is a work in progress. We would love for you to give the new and improved hotel and staff an oppurtunity to change your mind about us. Have a bleessed day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 1 August 2013

This is by far one of the worst hotels I have every stayed at. It was completely nasty!!! Just to name a few - blood and urine on toilet seat, odor in room was horrific and we had to get our own towels. When making complaints to manager, Angie Ogle, and staff, we were told "oh well, I guess you shouldn't have stayed here". Anyway, do yourself a favor - go somewhere else!!!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jmzsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, 27 May 2014
We certainly regret that you had to deal with such rude and hateful service during your last stay at this hotel. I would like to personally assure you that Angie Ogle is no longer affiliated with this hotel or anyone of my current employees. i have just taken over as GM of this establishment under new owners. We are horrified at the thought of someone in the hospitality industry treating a quest in the way you've described. Please allow us to show you the difference in our hotel since we have hired all new staff members, remodeled our rooms, etc. We can only hope that you might give us the chance to give you a better memory from this hotel. Have a blessed day
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Additional Information about Arbors at Island Landing Hotel & Suites

Property: Arbors at Island Landing Hotel & Suites
Address: 2809 Parkway, Pigeon Forge, TN 37863-3315 (Formerly Smoky Meadows Lodge)
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Pigeon Forge
#15 Romantic Hotel in Pigeon Forge
#16 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Arbors at Island Landing Hotel & Suites 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
One Block from the Island - a Pigeon Forge Island hotel, pet friendly, dog friendly hotel for Pigeon Forge.21/2 Stars in Expedia. New owners since Nov 2015. Our five story hotel and suites, right in the middle of Pigeon Forge, is one block from the Island, our new "village square". American owners and management. Pool, waterfall, kids' pool. ::With one acre of creek side to play by, fish in, or just sit yourself down by. :: Fishing, meadow games, horseshoes, badminton. :: Geese, ducks, herons, trees and the occasional eagle. :: Our new owners are Jerry & Lu Calhoun, local to Pigeon Forge. ... more   less 
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Also Known As:
Smoky Meadows Hotel Pigeon Forge
Smoky Meadows Lodge
Smoky Meadows Pigeon Forge

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