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“Extremely Clean”
Review of Willow Brook Lodge

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Willow Brook Lodge
Ranked #29 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed 16 December 2011

When we decided to stay here the front desk let me go up and look at the room before paying, and they didn't seem offended when I asked. My husband and I went to the room and i thought they layout was nice, it was immaculately clean, and our balcony overlooked the pool. We was happy with it so we went back down and got checked in. We really liked the hotel, and the service we received was great the front desk staff couldn't have been nicer. The only thing was I thought our room was a bit more expensive when compared to other places in the area, but I don't mind to pay a little more since it was so clean.

  • Stayed: April 2011, travelled as a couple
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1  Thank Csettle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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392 - 398 of 510 reviews

Reviewed 5 December 2011

This hotel is a dump and the staff is very rude. My husband and I booked this from their web site willowbrooklodge.com in order to stay in pigeon forge when we arrived the hotel was outdated and NOTHING like the pictures and when i stated that to the lady behind the counter she got very rude and said obviously i cannot see. We asked for our money back and actually got a very nice room and actually got a nicer 2 bedroom suite for the same price at the river chase.

  • Stayed: December 2011, travelled with family
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5  Thank melanie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WBLParkway, General Manager at Willow Brook Lodge, responded to this reviewResponded 6 December 2011

Our goal at Willow Brook Lodge is to provide our guests comfortable, clean accommodations while they visit our area. It is never our desire to mislead. We understand that people have varied expectations and therefore are always welcome to view the property and their room before check-in. Should it not meet their expectations, they are under no obligation to stay. Customer Service is our number 1 priority.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2011

I started out first checking reviews of this hotel on Trip Advisor and then went to their web site. We love going to Pigeon Forge but have never stayed at this hotel and after reading the reviews we decided to check it out. We went the first weekend of Winterfest and had a fantastic time. The hotel was right on the Parkway but quiet. We had a king size bed that was extremely comfortable and the room was spacious and clean. The breakfast was good but they could have changed it up on Sunday by having sausage or some sort of breakfast meat. There was lots of room to sit and eat. At night they also served hot apple cider and cookies in the office. When we checked out we were given a 10% off coupon on our next stay. Can't wait to go back.

  • Stayed: November 2011, travelled as a couple
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Thank Libby1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

Willow Brook Is One Of The Best Places Too Stay At Pigeon Forge! You Have Free Breakfast, Outdoor Pool With A 75 Foot Water Slide, A Indoor Pool With A Hot Tub,(Indoor Pool Open Year Around) And Also You Got No Noises And Beds And Pull Out Beds Always In The Room! You Got A Waitress Who Cleans Your Room Everyday Or Every Other Day. You Got A No Smoking Policy, But Luckily There Is A Spot Too Smoke. They Have Great Staff And Waitresses. And The Breakfast Is Delicious! Be Sure If You Ever Go Too Pigeon Forge, Pick Willow Brook Lodge!!!!(:

Room Tip: Sometimes You Would Like Too Choose A Patio.
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  • Stayed: June 2011, travelled with family
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3  Thank Kaylee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2011

First of all, the room we received upon arriving was not the room pictured on the internet website...the bathroom was super tiny...beds were murder to the back....advertised a private patio...I haven't seen that yet and the recliner was a small chair with foot stool...and when I say small...I mean a butt pincher. I would recommend going to clarion or hilton

Room Tip: Don't rely on picture at website nor description 'cause you won't get that....
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  • Stayed: October 2011, travelled with family
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1  Thank lorileespoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

We stayed for 3 nights at this hotel. It was clean and quite. We were right by the pool but it was to late in the season for pool use. It was decorated nicely for Halloween/Fall. The cookies put out in the lobby everyday were yummy. The continental breakfast was decent. The dining area was clean and a woman was constantly cleaning off the tables and replenishing the food.

Room Tip: Centrally located in Pigeon Forge.
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  • Stayed: October 2011, travelled with family
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Thank tlwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

Our room and other areas we saw were very clean. The free continental breakfast was wonderful with eggs, biscuits, gravy and even Krispy Kreme donuts. The only thing they didn't have that one would normally expect was fruit, but it was not missed by our family. Our only real dissapointment was that the indoor pool was too chilly to enjoy. We swam some and the kids didn't mind it so much, but I had to get out after a few minutes because I was shivering. The hot tub was nice though. We also didn't realize that the corrodiors were outdoors and we had to walk in the cold to and from the pool, but that was not such a big deal. We'd definately stay again and hope to enjoy the outdoor pool area and slide sometime in the future!

Room Tip: One tower has lobby and out door pool. One has indoor pool. Only rooms overlooking the parkway have...
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  • Stayed: October 2011, travelled with family
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Thank liv4travl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Willow Brook Lodge

Address: 3035 Parkway, Pigeon Forge, TN 37863-3311
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Pigeon Forge
#13 Romantic Hotel in Pigeon Forge
Price Range: £65 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Willow Brook Lodge 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
A resort atmosphere on the Little Pigeon River right in the center of action-packed Pigeon Forge/Gatlinburg, TN of the Smoky Mountains! Featuring a wide variety of rooms with family suites, Pigeon Forge condos, jacuzzis, fireplaces and balconies available. Willow Brook Lodge has an outdoor pool with 75 ft. waterslide and hot tub, an indoor pool and hot tub, a deluxe continental breakfast and wifi internet access included. ... more   less 
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Also Known As:
Willow Brook Hotel Pigeon Forge
Willow Brook Pigeon Forge

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