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“Fun Times”
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Review of Moonstruck

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Very good
11 reviews
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Overview
Cabin -
1 Bedroom, 2 Bathrooms, Sleeps 6
Pigeon Forge, Tennessee

Reviews from our community

Very good - based on 11 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
954earlw
1 review
“Fun Times”
Reviewed 8 September 2017 for a stay in August 2017

We had a wonderful time,The views were fantastic and so peaceful I would definitely recommend this resort to all my friends.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Sep 2017
Dear 954earlw,

Thank you for taking the time to leave a review on your recent stay at Moonstruck. We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation. Please come back and stay with us again soon.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelley M
Level 1 Contributor
3 reviews
“Moonstruck”
Reviewed 30 June 2017 for a stay in June 2017

This cabin is beautiful! My husband and I stayed here for a week and absolutely fell in love with the place. Very clean and well kept with all of the amenities of home. We enjoyed the gorgeous views from the deck. The resort office staff were a pleasure to deal with and were very helpful in making our stay an enjoyable one. Thank you for letting us vacation here. We will definitely return someday soon.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Jul 2017
Dear Shelley M,

Thank you so much for taking the time to leave a review on your recent stay in Moonstruck. We are so glad you had such a lovely time. We appreciate you choosing to spend your vacation with us, and look forward to having you stay with us again.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2017 for a stay in December 2016

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
6 Jan 2017
Dear TripAdvisor member,

We wanted to thank you for sharing such positive feedback regarding your recent stay at Moonstruck. We’re honored to have shared the Smoky Mountain experience with you. Please come back and stay with us again soon.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
TrailBlaz...
1 review
“Wyndam customer service is horrible”
Reviewed 14 November 2016 for a stay in September 2016

Many problems with amenities.  The stove was broken, the shower door was broken and ready to fall out, the hot tub controls were broken and it was not possible to control the temperature or the jets.  the hot tub also leaked continuously which kept us from using the deck below.  When discussed with agent at the resort (Sherry) she was very confrontational and during further discussions the next day she lied about our conversation and stated I had said things that were never said.  I have stayed at several cabin rentals in this location (some under the WYNDHAM group of resorts) and have never had to deal with such unprofessional and confrontational agents  i never ask for a discount and I did not even begin the discussions of the problems with the cabin.  A little polite customer service would have gone along way.  My wife also talked to Linda in the same office and had very similar results. 

This complaint was sent to Wyndham as well and we never received any follow-up

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Nov 2016
Dear TripAdvisor member,

On behalf of the staff, management, and myself, please accept our sincerest apologies for the issues you encountered during your stay with us. We wish to assure you that this is certainly not our typical guests’ experience. Your comments are very important to us. We always want to exceed your expectations and make your stay a comfortable and relaxing as possible. We hope that you give us the opportunity to show you a much better experience on a future stay.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inspire67...
1 review
“Mr”
Reviewed 9 November 2016 for a stay in September 2016

GREAT !! Loved the cabin, easy check in and out. View was wonderful and the area nice and quiet ! Will be back

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Nov 2016
Dear TripAdvisor member,

We wanted to thank you for sharing such positive feedback regarding your recent stay. We’re honored to have shared the Smoky Mountain experience with you. Please come back and stay with us again soon!

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tammy W
Saint Clair Shores, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful, fun, romantic getaway!”
Reviewed 6 September 2015 for a stay in August 2015
1
person found this review helpful

This is our 2nd time back. Champions Run and Moon Struck are both beautiful cabins. Nice pool for the kids to enjoy. We will be back again!! I love the Smokey Mountains!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The view, all wood furniture, game tables upstairs.
Liked least: Nothing!
Travelling group: Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Dec 2015
Dear Tammy W,

Thank you for choosing Wyndham Vacation Rentals. We are delighted that you enjoyed your stay with us on your first visit that you came back and stayed in Moonstruck and enjoyed this cabin as well.

Returning guests letting us know that they will be coming back to stay with us is the best review we can receive.

I wish to thank you again and we look forward to you coming back soon.

Sincerely,
Sherri T.
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2015 for a stay in June 2015

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles Friends getaway
A romantic getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
4 Dec 2015
Dear 153michelee,

Thanks very much for taking the time to post such a fabulous review! We're glad to hear that you so thoroughly enjoyed your accommodations. We look forward to your next stay with us.

Thanks,
Jeff Glaspy
Area General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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