We go the Inn atleast 1 x per year. As we walked in this time, the desk clerk just jumped at us and said "Did you call and see if your room was ready"? My husband and I looked at each other like WOW. It was 2:30 in the afternoon and we said Yes actually we did. And he said well you did not talk to me, and I jumped back and said NO we talked to a guy named Terry. Wow that did not start off very well with me. He then gave us the room 223 which was great because it was on the main floor, BUT the view was horrible. I would have rather been on the backside looking at the road, then Starbucks coffee and half a bush. But anyways as the week went on I found the desk staff to be very UNFRIENDLY. Doormen are awesome! Housekeeping did not sweep our room like they were suppose to. Breakfast was OUT of many items and they seemed to hate being there you could tell. It seems like its going downhill. And for what I paid it shouldn't be. Next time we already made up our mind and will be going to a DIFFERENT hotel in the same location but 50.00 cheaper. Don't get me wrong, I love this hotel. BUT for that much money, NO way am I going to be treated that way again. You lost a very good customer. We also talked with GM about it and all he could say was "It will be addressed".
- Official Description (provided by the hotel):
- With the old-world charm and elegance of a picturesque Bavarian hotel, The Inn at Christmas Place is your number one destination for a memorable experience. Located just across from its namesake, The Incredible Christmas Place, The Inn offers many unique features, including year-round Christmas decor and beautiful, themed suites. Performances by a two-story glockenspiel, outstanding amenities, and our friendly staff make The Inn at Christmas Place your place to create memories to last a lifetime. ... more less
- Reservation Options:
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- Also Known As:
- The Inn At Christmas Place Hotel Pigeon Forge
- Hotel At Christmas Place
- At Christmas Place Hotel