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“Great hotel; greal location”

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Best Western Plaza Inn
Ranked #15 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Port Richey, Florida
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel; greal location”
Reviewed 1 December 2013

My family and I really enjoyed our stay at this hotel. The amenities were great and the breakfast was very good. The room was clean and comfortable. The only downfall was the WiFi wasn't working very well.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lccsandm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 4 December 2013
Dear Lccsandm,

Thank you for the review and nice comments. I am glad to see that you all had a good experience with us. I am sorry to hear that you had some issues signing into the Wi-Fi. We are always working to improve our guests Wi-Fi experience and we will continue to do so.


Sincerely,

Michael Stienbarger
GM
BEST WESTERN Plaza Inn
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (207)
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English first
Robbinsville, North Carolina
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 November 2013

We wanted a nice place to get away for our 30th wedding anniversary and didn't have a small fortune to spend. We found the Best Western Plaza Inn and checked the reviews and decided that we'd give it a shot. Best decision we could have made. I called and made a reservation, and a couple days later called back and revised it, asking for a top floor room. The gentleman at the desk told me that he could change my reservation, but that the king rooms on the top floor had a jet tub and would cost a bit more. We got our room on the top, and when we checked in we found that not only did it have the jet tub, it also had a gas fireplace that was a delightful touch!
Check in was quick and easy and the girl that checked us in was a sweetheart. Breakfast in the morning was very good, and the ladies that kept the breakfast stocked and the tables cleaned (Sandy and Janis) were friendly and enjoyed chatting with the guests.
The price for the room was incredibly affordable, and the staff was fantastic!
All in all, we could not have asked for a better get away. Definitely a 5 * stay, and if we get to get away again, we will definitely be staying at this motel!

Room Tip: Top floor rooms are usually better...quieter without someone being over-head. :-)
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobbinsvilleMIcrotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 4 December 2013
Dear RobbinsvilleMicrotel,

Let me start by saying congratulations and Happy Anniversary! I am honored to hear you chose us to stay with during such a special occasion and thank you so much for the nice comments and great review. I am glad to hear that you enjoyed your stay with us and I will pass on the positive feedback to Sandy and Janis they will appreciate it. Thanks again and we look forward to seeing you all again your next trip to the area.


Sincerely,

Michael Stienbarger
GM
BEST WESTERN Plaza Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thaxton,Virginia, United States
1 review
Reviewed 29 November 2013

Excellent in everything, clean inside and out,room was very clean and everything was in place and worked.Breakfast that was included was good,the entire staff very neat and clean also.Pools very clean,and well maintained.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 4 December 2013
Dear Carlos M,

Thank you so much for the nice comments and great review. I am glad to hear that you enjoyed your stay with us. We look forward to seeing you all again your next trip to the area.


Sincerely,

Michael Stienbarger
GM
BEST WESTERN Plaza Inn
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Salem, Virginia
2 reviews
Reviewed 28 November 2013

We thoroughly enjoyed our stay. Rooms were neat and clean, and the showers were fantastic. Great water pressure. Also, the staff was very friendly and helpful, especially Sandy and Janis, who were servers at the tasty continental breakfast. Plus, it is conveniently located next door to the Dixie Stampede. Highly recommend!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 4 December 2013
Dear Sharon,

Thank you so much for the nice comments and great review. I am glad to hear that you “highly recommend” us!! I will definitely pass on the positive comments you relayed to Sandy and Janis they will appreciate it. We look forward to having you folks again your next trip to the area.


Sincerely,

Michael Stienbarger
GM
BEST WESTERN Plaza Inn
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Whitley City, Kentucky
Level 2 Contributor
6 reviews
Reviewed 27 November 2013

Rented two rooms November 22nd through the 23rd. Both rooms were modern, clean, and we got a very good rate for the area. The pool and hot tub facilities were very nice. The staff was very helpful and gave us no problem when we requested a late check out. The hotel is located next to Dixie Stampede and central to many other Pigeon Forge attractions. Although it's located on the main strip, the hotel sits back a bit from the main road, making it quiet. We'll be staying again in the future.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BethanyAnne36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 4 December 2013
Dear BethanyAnne36,

Thank you for the nice comments and great review. I am glad to hear that you had a good experience staying with us. Thank you for pre-selecting us for your accommodations on future trips to the Great Smoky Mountains area. We look forward to seeing you all again.


Sincerely,

Michael Stienbarger
GM
BEST WESTERN Plaza Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level 6 Contributor
191 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 27 November 2013

ALWAYS stay at this hotel when in Pigeon Forge. Stayed in the indoor pool building this time. Only the second time I have stayed in this building. This hotel is always clean and the staff is very helpful and friendly. If I HAD to pick things to improve on would be sound in the room from the pool area. It could be heard very easily. Another lamp or two would also be nice. While we were there the heat unit went out in the middle of the night. The bearings in the fan went out and it was making a terrible racket! The poor maintenance man had to change the entire unit in the middle of the night, but, he did it without complaint or delay. Kudos and thanks to him! The pool could be just a bit warmer also. No matter where you stay everything wont be 100 percent to your liking and things like the heat unit going out cant be predicted or avoided. Any problem I have ever had and told them about they have fixed immediately and without question. I have been staying here for about 12 years and will continue to return. You should give it a try also. My thanks to General Manager Mike and his staff!

Room Tip: Rooms on the top floors re usually a little bit quieter. Rooms that do not face the street directly...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 4 December 2013
Dear D F,

Thank you for the great review, nice comments and the pics. Hope you all enjoyed the snow while you were here!!! We appreciate your loyalty and understanding. I will pass this review on to the gentleman that helped out the night with the heating unit. Thanks again and we look forward to seeing you folks again.


Sincerely,

Michael Stienbarger
GM
BEST WESTERN PLAZA INN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milledgeville, Georgia
Level 5 Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 November 2013

We stayed from November 23 and was suppose to leave the 25. We actually extended it another day to stay there. Excellent location. Next Door to the Dixie Stampede, Half a block to the road to Dollywood. On the main Strip.
It is a basic hotel, but the people that work there were Very nice, the breakfast was the standard hotel fare, BUT, they have a "café" where it is served that is Big and bright . It has quite a bit of seating inside and out, the women that work there hustle and there is NEVER any item that is low or empty.
They have a nice indoor pool and 2 outdoor.
The rooms are Clean and well kept.
We Will return for sure.

Room Tip: Probably the only rooms that we Personally would not like, are located inside the pool area. But wi...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 28 November 2013
Dear Mark S,
Thank you for your comments a good review. I am glad to hear you folks had a good experience with us and extended your stay an additional night. Thank you for the kind comments toward the staff they really do work hard to make our guests stay an enjoyable one. We look forward to seeing you folks again.

Thank you,
Michael Stienbarger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plaza Inn

Property: Best Western Plaza Inn
Address: 3755 Parkway, Pigeon Forge, TN 37863-3813 (Formerly BEST WESTERN Plaza Inn)
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Pigeon Forge
#15 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plaza Inn 2.5*
Number of rooms: 201
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Also Known As:
Best Western Plaza Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

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