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“excellent”

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Best Western Plaza Inn
Ranked #15 of 91 Hotels in Pigeon Forge
Certificate of Excellence
Madisonville, United States
2 reviews
“excellent”
Reviewed 23 February 2014

close to everything! Wonderful time! We came for the Teacher Appreciation event in town and had a great time! Staying at this Best Western is the highlight of our trips to Pigeon Forge. My kids love the indoor heated pool and hot tub. We all love the breakfast to get the day started.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tammy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 16 April 2014
Dear Tammy C,
Thank you for your nice comments and taking the time to review our property. I am glad you enjoyed your stay with us. We look forward to seeing you folks again.

Thanks,
Michael Stienbarger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,637 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 February 2014

Clean property, clean rooms, and an excellent breakfast buffet. There's a nice, indoor pool that our family enjoyed during our cold Christmas-time stay. The breakfast area is billed as continental but there is so much to choose from. There's a nice variety of cold cereals, juices, sausage patties, bagels, toasts, and (my personal favorite) biscuits and gravy.


The only downside to our stay was that, at first, our room had a slightly musty/smoky smell. I'll attribute this to the fact that since it was raining and our room was next to a stairwell, some of the guests had been smoking directly beside our room.

Overall, great stay at a great price. Highly recommended.

Room Tip: I'd choose a room away from the stairwell/ice machine as it tended to be a smokers area during r...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeeMc1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 16 April 2014
Dear DeeMc1211,
Thank you for taking the time to review our property. I am glad to hear that you had a great stay with us. We have updated our breakfast from continental to hot and so glad to hear that you approve. We look forward to seeing you folks again.
Thanks,
Michael Stienbarger
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Gaffney, United States
1 review
Reviewed 21 February 2014

Loved this motel. Everything good. The breakfast was good and the dinning room clean. They room we stayed in was great. Clean and attractive, and great location for indoor pool and hot tub. Our stay was in Febuary so having a heated indoor pool was great. It and the hot tub were clean. The entire pool area was clean. The indoor pool area being nonsmoking was wonderful. The grounds were clean. No one bothers you, everyone was friendly. The price of our stay was satisfactory. We have stayed at this same Best Western once before and loved our room, its location and the outdoor pool and hot tub. They keep the outdoor pool area clean. We love the location of this motel.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Samuel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 26 February 2014
Dear Samuel W,
Thank you for the great comments and kind review of our property. I am so glad to hear you all had a great stay. We appreciate you spending a few days of your winter with us. I am glad to hear that you all were able to take advantage of the Indoor Pool and Whirlpool. We have a wonderful housekeeping staff that work hard to keep the place clean. I will pass on the praise. We look forward to seeing you folks again.

Thanks,
Michael Stienbarger
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Independence, United States
1 review
Reviewed 18 February 2014

We love staying here, it's right on the strip and we always come down in the winter so being on the strip is always a safe bet that we don't get trapped on the mountain. Where else can you stay that is clean, and location is perfect.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 26 February 2014
Dear TripAdvisor Member,
Thank you for reviewing our property. I am so glad to hear you all enjoy staying with us. This time of year, especially this year it is hard to predict what the weather is going to do. Being stuck on a mountain during a snow storm is no fun. So glad to hear you all enjoy the location and the property. We look forward to seeing you folks again.

Thanks,
Michael Stienbarger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2014 via mobile

Before coming to pegion forge I called several hotels with indoor pools and hot tubs (my 7 year old asked only for that) to ask pricing and to see if we needed to book then. All of them said no we should have plenty of rooms available then. Guess they didnt realize it was valentines weekend. Because when we got there almost every hotel was booked for the weekend. We stopped at plaza inn and they had a room inside the pool area at a decent price. The room was very clean and updated. Pool and hot tub was awesome. Breakfast was delicious.

Stayed February 2014, travelled with friends
Helpful?
1 Thank Sheena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 26 February 2014
Dear Sheena H,
Thank you taking the time to review our property. We are always happy to accommodate. Valentines weekend over the years has become more and more busy for the area. I am so glad to hear we were able to get the room you wanted and you all had a great stay. We are always thankful to have you and we look forward to seeing you folks again.

Thanks,
Michael Stienbarger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina, United States
1 review
Reviewed 17 February 2014

Beds are ok. I have a bad back so not the best, but not the worst. Indoor pool ok. Wished it was a little bigger. Breakfast good compared to others. We always stay here when going to Pigeon Forge. Nice place for a decent price if only staying for a night or two. OUr kids love it!!!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Nicole J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 26 February 2014
Dear Nicole J,
Thank you taking the time to review our property. I am so glad to hear you had a great stay and that your kids love the place. It’s almost spring so it won’t be long until all three pools will be going strong for the kids to swim and play in. We look forward to seeing you folks again.

Thanks,
Michael Stienbarger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wagener
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 February 2014

Met our son and grandkids to deliver a vehicle. Shopped and booked online. The reviews online helped with our decision. Everything about the stay was great with no issues. Rooms were clean, beds comfortable, breakfast was great. Fairly easy access in and out the traffic.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Best Western Plaza Inn, responded to this review, 26 February 2014
Dear Joseph R,
Thank you for staying with us and reviewing our property. I am so glad to hear you had a great stay. We look forward to seeing you folks again.

Thanks,
Michael Stienbarger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plaza Inn

Property: Best Western Plaza Inn
Address: 3755 Parkway, Pigeon Forge, TN 37863-3813 (Formerly BEST WESTERN Plaza Inn)
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Pigeon Forge
#12 Romantic Hotel in Pigeon Forge
#15 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plaza Inn 2.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Best Western Plaza Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

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