As you may know from my reviews I have stayed here many times. Being a repeat customer for many years alone should tell you something. As I write this I am only 2 days into a 7 day stay. At check in I was quoted a different price (higher) than what I booked the room for on Best Western's web site. I also had a coupon that is issued by this location for 15% off during the week and 10% off on weekends. I felt the coupon should have been taken off the quoted price. I brought this the the attention of the desk people at check in and after some "re-figuring" they arrived at a price slightly better than the originally quoted web price. I am not 100% convinced the calculations are accurate but I am happy. These folks have always "bent over backwards" to make me happy and comfortable and have made more than good on some minor problems in the past so I am not going to sweat this little problem. The room I am in now I have stayed in before. It has been updated since I was last here with nice, new carpet, new mattresses and some new paint. It looks very nice. They still need to work on routine maintenance of the ac / heat units as the filter was once again clogged, but, I find this a common problem everywhere I have been. As I have said before. This is a great hotel in a great location with great people. If you stay here I guarantee you wont be disappointed...and if you are they will correct it. I hope to be coming back for many more years. My thanks to them for many great memories!
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- Also Known As:
- Best Western Plaza Hotel Pigeon Forge
- Best Western Pigeon Forge
- Pigeon Forge Best Western