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Holiday Inn Pigeon Forge
Ranked #76 of 92 Hotels in Pigeon Forge
Reviewed 23 June 2014

My husband and I went to celebrate our wedding anniversary and decided to say in this Holiday Inn. The room was very small that I noticed, then the room had a foul smell coming from the bathroom which was extremely small. The carpet in the room was DISGUSTING which came with stains and a odor as well. My husband and I wore WHITE SOCKS the entire time and they were BLACK on the bottoms. The bed were supposed to be a KING but looked much more like a FULL, felt like I was sleeping on a ROCK! I probably would have had a better night sleep sleeping in the back seat of my car than that bed! The coffee cups and lids were already used and have pervious coffee stains. In the crack of the doors once you opened them looked as if it had molded. The hallways was HOT and they had gust sleeping on the couches and chairs, and changing their kids on tables in the hallways instead of a room or bathroom. My husband and I went to the pool and the water was NOT cold but brown and very warm looked as if it hasn't cleaned the pool since B.C near the water fall had stains and cracks on the walls. we returned to the room and turned on the heater which set off the fire alarm and produced another foul smell. Other than that the Holiday Inn is in a good location for Pigeon Forge

Room Tip: Do not choose this hoter
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  • Stayed: June 2014, travelled as a couple
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1  Thank Britneyhyter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this reviewResponded 9 July 2014

Dear Britneyhyter,

It is most unfortunate to hear you encountered such trouble during your recent stay with us. We work very hard to ensure our guests receive a clean, comfortable , and courteous experience while with us. The issues you highlighted have been brought to the attention of our Management Team who immediately addressed them. Should you wish to speak with us directly please contact a member of our management Team at 865-428-2700 or email hi.pgftn@cooperhotels.com.

Thank you,

Josh Eldridge
Social Media Administrator
Holiday Inn Pigeon Forge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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294 - 300 of 575 reviews

Reviewed 22 June 2014

Stayed on the 5th floor. Room was very nice. We did find it hot in the hallway and elevator but our room was ok. We found the location of the hotel was good and the service was great. The people were very kind and friendly.

  • Stayed: June 2014, travelled as a couple
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Thank Cathi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this reviewResponded 9 July 2014

Dear Cathi T,

We are very pleased to hear you enjoyed your recent stay with us. It was our pleasure to host your family. Thank you for taking the time to provide us feedback regarding your recent experience with us. We have shared your compliments with the rest of our team. As for the heat issue you mentioned, we have reported that to our engineering team so they may investigate possible causes. Thank you for bringing those issues to our attention. We look forward to your next visit and another opportunity to impress you!

Sincerely,

Josh Eldridge
Social Media Administrator
Holiday Inn Pigeon Forge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We've stayed at this hotel several times and its always had clean rooms. The staff has always been friendly and helpful. We stayed in a king suite, which was great. It had 2 large separate rooms. The price was great.

The only down side to the room was it has an out dated look. It has the appearance of patched work not completed.

Just need to finish the work and get modern.

The hotel is in a great location and there's a great resturnant right out front. Its called Cheddars.

Room Tip: Always ask for room on upper floor.
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  • Stayed: June 2014, travelled as a couple
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    • Location
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Thank Wb123194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this reviewResponded 18 July 2014

Dear Wb123194,

Thank you for sharing your experience with us. We always appreciate receiving feedback from our guests. It is wonderful that you have returned to stay with us so many times, thank you for your continued loyalty. Our team works very hard each day to ensure the happiness of our guests and reviews like yours let us know we are achieving that goal!
Your comments and suggestions have been shared with our Management Team who has already started to address them. Please contact us directly if you would like to share more.
We look forward to your next visit and another opportunity to serve you!

Thank you,

Josh Eldridge
Social Media Administrator
Holiday Inn Pigeon Forge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

The rooms are good sized and were very clean. Front desk staff both efficient and helpful. Breakfast was OK but its hard to do better than that when it's crowded. They did have a good, fresh pancake maker machine. Pool is inside for use year-round.

  • Stayed: June 2014, travelled as a couple
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Thank hodag21378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this reviewResponded 16 June 2014

Dear hodag21378,
Thank you for providing feedback about your recent stay at Holiday Inn Pigeon Forge. We are always happy to hear from our guests directly. We are thrilled to hear you enjoyed our property and our service. Our team works very hard each day to ensure the absolute satisfaction of our guests. We hope to see you again the next time you visit Pigeon Forge.

Thank you,
Josh Eldridge
Social Media Administrator
Holiday Inn Pigeon Forge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014 via mobile

My family and I stayed here on our family vacation. The staff was all very friendly. We did have a few issues. Our room was on the 5th floor and it seems like the A/C wasn't working very well. It was alway hot in the hallway, elevator and our room. The A/C in our room was on 60 degrees (as low as it would go). We had someone check the air conditioning and bring a fan. The fan ran all 6 nights we were there. Other than that, it was just a typical hotel stay.

Stayed: June 2014
Thank StAmant99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this reviewResponded 16 June 2014

Dear StAmant99,
We are sorry to hear your air conditioner didn't meet your needs during your recent stay. We have reported this issue to our management team who has addressed the problem. It is always our highest priority to ensure the comfort and happiness of our guests. We hope you will return to stay with us in the future.

Sincerely,
Josh Eldridge
Social Media Administrator
Holiday Inn Pigeon Forge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

I was a little disappointed about staying in a Holiday Inn for several days, as it's below my usual standard of hotels (which is Omni, Westin, Four Seasons, etc.). After arriving in Pigeon Forge though, I quickly noticed that it appeared to be one of the nicest hotels in town (there are a lot of hole-in-the-wall type motels there).

When we pulled in, the exterior and parking lot were roomy, neat and clean. When we walked in, the interior was very nice and clean. The room we got was an upgraded room with a pull-out couch (for no extra charge, I just asked). The room had an updated look, and was clean and roomy. Don't get me wrong, I can pick apart a room in the nicest hotels, but for what it was, not bad! It was bright outside at night, but there were blackout shades that worked well.
There was a pool and kids area (indoor I believe), but we didn't use it...

We had no problems at all for our 3 night stay. Pretty happy overall.

There is a good restaurant a couple of properties over, so we walked there for dinner a couple of times. There are also a number of family attractions and eateries within easy walking distance.

  • Stayed: May 2014, travelled with family
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1  Thank rmjones9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this reviewResponded 16 June 2014

Dear mjones9,
It is always a pleasure to hear our guests comment on how much they enjoyed their stay with us. As you are not a regular to our brand, we are very proud to hear your were pleased with your stay. We appreciate you taking time to provide feedback and we very much hope to see you again in the future!

Sincerely,
Josh Eldridge
Social Media Administrator
Holiday Inn Pigeon Forge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Such friendly service and beautiful surrounding were found at this fabulous Holiday Inn!! We love staying with you and enjoy every minute of it!! The kids enjoyed the pool area and I soaked my sore feet while watching them play! Clean rooms and I loved the iron!! Hahaha! And the location... You couldn't ask for anything else!! We walked over to the restaurant next door, J.T. Hannah's I think it was! Shopping all around, go carts across the street and our favorite Dollywood just down the road!! Thanks for some great memories!!

  • Stayed: May 2014
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Thank mommaroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this reviewResponded 7 June 2014

Dear mommaroe,

It was our pleasure to host your family for your recent vacation, thank you for taking the time to share your experience. We are overjoyed to hear how much you enjoyed our property as well as our service. It brings us great pride to know you left with such fond memories of your visit. Our property is very conveniently located and that does make it much easier for our guests to take in all of the fun Pigeon Forge has to offer. I have shared this review with our entire team so that everyone will know how pleased you were. We look forward to your return visit!

Sincerely,

Josh Eldridge
Social Media Administrator
Holiday Inn Pigeon Forge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Pigeon Forge

Address: 3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863-3422
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #76 of 92 Hotels in Pigeon Forge
Price Range: £54 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Pigeon Forge 3*
Number of rooms: 206
Official Description (provided by the hotel):
From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. We are a completely non-smoking full service hotel in the center of all that Pigeon Forge, TN has to offer. Our knowledgeable guest services team is here to help you with your questions about The Great Smoky Mountains National Park or your favorite local attraction. We will make sure you are ready to get your adventure started in the right direction. Each guest room is equipped with a 42 inch LCD-TV, microwave, refrigerator, and FREE wireless internet. As the only Full-Service Hotel in Pigeon Forge, you will be able to eat, sleep, relax, and play all under one room. We offer over 11,000 sq ft of meeting/banquet space with state of the art audio visual equipment that is perfect for seminars, dinner banquets, weddings, reunions, etc. Our on-site Sales and Catering team is here to ease the stress of planning your event. Whether you are here attending an event, enjoying a meal at our on-site restaurant, or in need of a getaway, we provide you with the level of service that you deserve Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival and waiting to say Welcome Home! ... more   less 
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Also Known As:
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Pigeon Forge Holiday Inn

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