Let me start by saying the hotel needs help. I agree with other reviews in that the lobby is very deceiving. They have remodeled it and not much else. The pool area is very old. Pool is small and there were about 30 people in it at 11 p.m.!! It's not a big enough pool for the size of the hotel. A boy was running in the pool area and slipped and fell, cut his back and bumped his head. You will usually see an employee checking things out now and again. I understand no life guard, but you expect someone that worked there to be keeping an eye on things....not one.
When we checked in that afternoon, we went up to our room only to find out that neither of our key cards worked. We only came from Knoxville. After a very long and hot 2 1/2 hour drive in bumper to bumper traffic (that should have been about an hour, but there was road construction on top of the already very busy roadway) I have to go back to the front desk and wait on someone to change our keys. Mind you, the hallways did not have air nor did the elevators. Crazy!! I get our new keys and the woman at the front desk says to keep them away from our cell phones so they don't demagnetize. I read other reviews and this seems to be an issue they have often. The worst part is that me, my mother and small child were sound asleep in our room when we awoke at 12:45 a.m. to someone jamming their key in our door and jiggling the handle over and over. Once I realized what it was and it was our room, I jumped up and someone had opened the door, but the dead bolt was on. They basically said, oops...wrong room. We called security and they came up and told us that when we got the new keys our names were removed from the room and the room was given to someone else!!!! WHAT???? Now I've stayed in rooms before where someone has knocked and got the wrong room, but I felt safe because they didn't have a key. We DID NOT feel safe here. What if we were down at the pool and this person went in and took all of our stuff? The manager offered us breakfast and to change rooms. We declined. We were traveling on points and the manager said he would return them. How could we go back to sleep??? We checked out and drove home. It was too upsetting to us as 2 women and a young girl on our own. It is such a big hotel that you don't see people all of that often. Also, they have an elevator from the pool back to the rooms where you don't see a single person the entire time. Green badly stained carpet and old cushions of some sort piled up against the wall. It is very creepy and not a place I will ever...ever go back to.
Please read all the reviews before you decide to stay here. They have tried to mask it's disrepair and not very well.
- Official Description (provided by the hotel):
- From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. We are a completely non-smoking full service hotel in the center of all that Pigeon Forge, TN has to offer. Our knowledgeable guest services team is here to help you with your questions about The Great Smoky Mountains National Park or your favorite local attraction. We will make sure you are ready to get your adventure started in the right direction. Each guest room is equipped with a 42 inch LCD-TV, microwave, refrigerator, and FREE wireless internet. As the only Full-Service Hotel in Pigeon Forge, you will be able to eat, sleep, relax, and play all under one room. We offer over 11,000 sq ft of meeting/banquet space with state of the art audio visual equipment that is perfect for seminars, dinner banquets, weddings, reunions, etc. Our on-site Sales and Catering team is here to ease the stress of planning your event. Whether you are here attending an event, enjoying a meal at our on-site restaurant, or in need of a getaway, we provide you with the level of service that you deserve Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival and waiting to say Welcome Home! ... more less
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- Also Known As:
- Holiday Inn Pigeon Forge Hotel Pigeon Forge
- Pigeon Forge Holiday Inn