HOTEL STILL UNDER RENOVATIONS AND IT CAN BE EARSPLITTING LOUD!!!!! I specifically asked about this prior to arriving and was given misinformation. DO NOT STAY HERE UNLESS THEY ARE COMPLETELY FINISHED!!!!
We are priority club so we use Holiday Inn family hotels frequently and know they can vary at each location. We are world travelers and have relaxed expectations in general... this experience was not good. To their credit the staff of the hotel were very nice and the breakfast from the menu was excellent and the servers and chef were wonderful and friendly. That said, they are renovating the hotel to be a true "lodge" look and it will be pretty when finished. While we were there they were jackhammering the bricks out of the elevator floor so that was unpleasant. It could be heard from the parking lot and they were working on the 5th floor!!! They also had set up on our hallway floor all their saws and wood and were cutting and staining so the fumes were sickening!
Renovations aside we incurred the following problems: #1 Our heater never worked in our room. It blew only cold air and it was massively snowing while we were there so we were frozen! #2 the hot water pipes in the showers squeeled like a pig when turned on and woke me from sound sleep when my husband first used them. #3 they seemed to be having problems with the fire alarm and it went of twice while we were there...once at about 10:30 pm and another day at 7am! #4 the jets in the hot tub at the pool didn't work so it was just a warm water pool. #5 there was something in the walls that was vibrating constantly but at night it was so bothersome we had to sleep with cotton in our ears.
I hope that they are able to fix these problem and complete the renovations and then perhaps it will be a nice hotel but currently I cannot recommend anyone stay here.
- Official Description (provided by the hotel):
- From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. We are a completely non-smoking full service hotel in the center of all that Pigeon Forge, TN has to offer. Our knowledgeable guest services team is here to help you with your questions about The Great Smoky Mountains National Park or your favorite local attraction. We will make sure you are ready to get your adventure started in the right direction. Each guest room is equipped with a 42 inch LCD-TV, microwave, refrigerator, and FREE wireless internet. As the only Full-Service Hotel in Pigeon Forge, you will be able to eat, sleep, relax, and play all under one room. We offer over 11,000 sq ft of meeting/banquet space with state of the art audio visual equipment that is perfect for seminars, dinner banquets, weddings, reunions, etc. Our on-site Sales and Catering team is here to ease the stress of planning your event. Whether you are here attending an event, enjoying a meal at our on-site restaurant, or in need of a getaway, we provide you with the level of service that you deserve Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival and waiting to say Welcome Home! ... more less
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- Also Known As:
- Holiday Inn Pigeon Forge Hotel Pigeon Forge
- Pigeon Forge Holiday Inn