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“Exceptional Service and Very Clean !!”

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Clarion Inn Willow River
Ranked #3 of 20 Hotels in Sevierville
Certificate of Excellence
Cartersville, Georgia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Exceptional Service and Very Clean !!”
Reviewed 15 May 2014

We have stayed at this hotel many, many times! They offer exceptional customer service and the entire facility is extremely clean! The staff are friendly and courteous. The pools and lazy river are wonderful !! Breakfast is a great deal (free) and it offers so many choices everyone can find something they like! I highly recommend this hotel and will return again !!

Room Tip: Suites offer lots of room and great views !
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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547 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Salisbury, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 May 2014

The only thing I can say bad about this place is that the guy on 1st shift wasn't very friendly at all. With that aside, it was a very good place to stay for a few days. Very clean, nice rooms with a balcony, TV's could be a little bigger than a 32" but doable. As a smoker, I liked the area they set up for smoking out back away from bothering anyone. Pool is open 24/7 is a nice feature as well.

Would definately recommend, especially at its value price. Will be staying there again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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Helpful?
2 Thank Glenn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Ohio
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 May 2014

`Based on previous reviews we planned a trip and stayed at the Clarion Inn Willow River. We were greeted by a smile and friendly front desk. The hotel is well decorated, spacious rooms, breakfast with a good variety , indoor/outdoor pools and lazy river.. Each room has a balcony and if the weather is right a nice place to sun, read or just relax. Will definitely keep this on the list to stay again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank SteveR45011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fletcher, North Carolina
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 April 2014

I read really good reviews about this place, but had never stayed here. So, I booked (2) room, there were 4 adults & 2 kids. The rooms were really small, There was trash still in our trash can, hairs on the coffee cups that were just sitting on the counter with no cover, the outdoor pool, which I called to make sure that it would be open before I booked was not open, the indoor pool was OVERLY chlorinated, you could barely breathe sitting in the small little room it was in, the breakfast was hard cold biscuits, watery cold gravy, cold freezer burnt sausage patties & nasty clumps of eggs. I was extremely disappointed with my stay, which I expressed to the front desk, but to no surprise to me the girl did not care. I would not stay at this 1940's decor hotel if it was the last one in the surrounding area!

Room Tip: There are not any!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank M W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, VA
Level 5 Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 April 2014

I want to be clear, folks, that I almost *never* put in a bad review. We have stayed at this hotel in the past and enjoyed it. The rooms are still clean enough, but the service and the pool were awful!

While we checked in and later when I needed to ask a question, the woman at the front desk was looking at something on her personal cell phone and it seemed to inconvenience her that we were there. She never once smiled or looked like she was interested in being there.

The indoor pool was strong-smelling and very murky - I literally couldn't see more than maybe 2 feet in front of me through the water. (I refused to let my daughter get in the hot tub water, which looked downright brown.) There was a sign that said the chemicals in the pool might make bathing suits fade, and sure enough one of ours did. I asked about the pool and was told that they "have to" use a specific chemical and they are not allowed to use salt or other less harsh chemicals instead. Now, folks, I have stayed in multiple hotels in Sevierville over the years and I've never seen a pool this bad. I can't find regulations anywhere online, but I just don't believe that's true.

We will not be staying at this hotel again.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank Kay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimball, West Virginia
Level 3 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 April 2014

Check in and out went by very quickly. Breakfast was pretty good for a free breakfast, having gravy and biscuits, eggs, and either sausage or bacon, among many other things. 24hour pool and hot tub was very convenient. The hotel staff were great. They were very accommodating. Hotel was very clean and the theme was cute and added to the beauty of the hotel. Would stay again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank KimDillon07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north carolina
Level 5 Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 April 2014

This was first time visiting this property, Overall it was a very nice and clean hotel, There was some things they could do to update property a little..The rooms was very clean and slept very well in beds, The breakfast overall was very good, The indoor pool and hot tub was nice the outdoor pool and lazy river was not open yet,it was a 10 minute drive to pigeon forge but if traffic is bad it could take longer, was close to smoky mnt knife works. Alot of other stores are nearby ,,overall i enjoyed our stay here and the rates was not bad.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank banjo2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clarion Inn Willow River

Property: Clarion Inn Willow River
Address: 1990 Winfield Dunn Pkwy, Sevierville, TN 37876-5502
Phone Number:
Region: United States > Tennessee > Sevier County > Sevierville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Sevierville
#3 Romantic Hotel in Sevierville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Clarion Inn Willow River 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Clarion Inn Willow River Hotel Sevierville
Clarion Willow River
Clarion Hotel Sevierville
Clarion Sevierville
Sevierville Clarion

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