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Review of HAWK'S NEST

Hawk's Nest
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Overview
Cabin -
1 Bedroom, 2 Bathrooms, Sleeps 6
Sevierville, Tennessee

Reviews from our community

Poor - based on 1 review
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Reviews from our community

sunprince...
Monroe, Georgia, United States
1 review
“Keep looking”
Reviewed 3 July 2018 for a stay in June 2018

I was very disappointed in this cabin. We have stayed at several cabins with several different companies in the Gatlinburg/Pigeon Forge area over the past 11+ years and this is definitely the worse yet. The cabin did not look clean (cigarette butts at the front walk, visible cob webs at easily reachable heights, dust on base boards, stuff on mirrors, visible rings in the toilets, and even blood stains on a pillow), there were 2 railing spindles on the top floor that were broken (one was a hazard so we had to keep our children from going up stairs), the upstairs tub leaked (we were told the plumber could not replicate the leak, but there was obvious water stains below from multiple leaks and the plumber left a screw on the stairs that my daughter almost stepped on), and the pots and pans definitely need replacing (they were all stained and no matter how many times we washed them they did not look clean). I totally get that it's the busy season and sometimes they can only do quick in and out cleans, but this looked like they had not truly taken time to clean this cabin in a while.

Your age range 25-34
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Jul 2018
Thank you for taking the time to leave us a review about your stay in Hawk’s Nest. We do appreciate your time in replying. We follow up on every guest reported suggestion and concern with our homeowners and their maintenance providers.

American Patriot Getaways manages more than 400 privately owned vacation homes all over the Smoky Mountains, and while we regret Hawk’s Nest did not meet all your expectations, I am sure we can find the perfect home for your next vacation. Our properties are individually owned, and I have reported your concerns and suggestions about a broken spindle on the stair railing to the property owner and their maintenance provider so we can be sure to get that item taken care of.

It sounds like we already sent maintenance to investigate the jacuzzi leak you reported during your stay, but could not find an issue with the plumbing. We do sometimes get erroneous reports of leaks from concerned guests. In a true log cabin the floor of the upstairs makes up the ceiling of the downstairs, so any water spilled on the floor or around the tub’s edge can quickly run through to the level below. We are happy to hear there was no plumbing issue and are glad we could investigate that for you during your stay.

We have also reported your concerns to our housekeeping manager who will be checking the cabin personally. We pride ourselves on having the cleanest cabins in the Smokies, and we take any report otherwise very seriously.

Our housekeepers are paid, in part, on a system of fines and rewards. Guest input, owner input, and inspections are all used for consideration in their weekly compensation. Every negative comment is investigated. If you are ever staying with us and need service, please just let us know. Our guest services office is open 7 days a week from 10 am until at least 10 pm each day to help with anything our guests need during their stay. We have housekeepers, maintenance persons, and pest control on call to handle anything that may come up.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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