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“Horrible Front Desk Staff, Room was falling apart!”

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Econo Lodge Sevierville
Ranked #19 of 20 Hotels in Sevierville
Nashville
2 reviews
“Horrible Front Desk Staff, Room was falling apart!”
Reviewed 17 November 2008

Our room was filthy! Maid service was late, and when it was time to go to bed, we got under the covers, only to find a sharp piece of a plastic hanger!! When we arrived, garbage was still left in our trash cans, papers in drawers from previous guests..and the worst part is when I used the bathroom for the first time, it OVERFLOWED! We called the front desk, and the girl said she would send a manager up to correct the problem. About a 1/2 hour later, he arrives ( with an ATTITUDE!), a plunger in hand, and a bunch of towels. He plunges the toilet, and then throws all the wet towels in the bathtub and leaves!!! Maid never left enough towels, and no washcloths. Hotel was HOT, and air/heat in our room did not work well. Please do not waste your money staying here. There are better Econolodges in Tennessee. This is just not one of them!!

  • Liked — Nothing!!!
  • Disliked — Everything!!
  • Stayed November 2008, travelled with family
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Mommy43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rheadrick_1980, Manager at Econo Lodge Sevierville, responded to this review, 4 December 2014
I would like to apologize for the problems that you had during your stay. I can assure you that things are not the same. We strive to provide each of our guest with a superior service and pleasent experance. I would like to invite you to stay with us again.

Sincerely,

Ray A. Headrick
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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145 reviews from our community

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    33
See reviews for
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3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Alabama
1 review
Reviewed 8 November 2008

The room was filthy and had a bad smell. I was forced to pay for one night even though we did not stay. The hotel did not try to give us another room and the hotel manager would not even come up to try to resolve the situation. The General Manager of the hotel wrote me a letter basically telling me that he is sorry but the one night charge would stand.

Please do not make the mistake we did.

  • Liked — Nothing
  • Disliked — Cleanniess
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Vacations33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rheadrick_1980, Manager at Econo Lodge Sevierville, responded to this review, 4 December 2014
I would like to apologize for the problems that you had during your stay and can assure you things have certinaly changed since then. I would like to invite you to stay with us again and allow us to provide you with a superior service and pleasent experance.

Sincerely,

Ray A. Headrick
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Econo Lodge Sevierville

Property: Econo Lodge Sevierville
Address: 680 Winfield Dunn Pkwy, Sevierville, TN 37876-5510
Phone Number:
Region: United States > Tennessee > Sevier County > Sevierville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 20 Hotels in Sevierville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Econo Lodge Sevierville 2*
Number of rooms: 80
Official Description (provided by the hotel):
We are an 80 room hotel located only 4.5 Miles from Pigeon Forge and only 16 miles from Gatlinburg. Ther are also several resturants close to the hotel, some of which are even in walking distance. We do have a free breakfast each morning that includes scrambled eggs, biscutts and gravey, waffle, etc... We are also a pet friendly hotel and we do have some smoking rooms available upon request. ... more   less 
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