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“a bit mixed on how I feel about this hotel”

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La Quinta Inn & Suites Sevierville / Kodak
Ranked #6 of 20 Hotels in Sevierville
Reviewed 29 May 2013

we visited Memorial Day weekend for trip to Dollywood. Hotel was sold out so there were quite a few people roaming around. The road its on was under construction which was a nightmare. Then the hotel was in the process of being painted which also caused a little frustration getting in and out Friday afternoon. the lobby was nice, the staff was extra helpful, the supersized hot tub/pool combo was a hit. The only problem was the room. the first thing I saw when I open the door was a huge hole in the adjacent closet door. I took a shower and saw a long message written on the mirror from previous occupants proving the room hasnt really been cleaned. The walls are very dirty and dingy...my daughter jokingly referred to it as la crapo..lol..even though she really has no concept of what a bad hotel truly is. We only stayed 24 hours and were gone for most of it...so..aside from the room issues..we had a good experience.

  • Stayed: May 2013
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Thank Suzanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcedes L, General Manager at La Quinta Inn & Suites Sevierville / Kodak, responded to this reviewResponded 8 July 2013

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us.
We will take your insight about our property to heart, work hard to improve those areas, and continue to build on those things that we are doing successfully! Your continued satisfaction and trust in La Quinta are our top priorities. We hope you will be staying with us again soon. I would like to invite you to stay at our hotel in the future as we complete the remodel so that you can see first hand all of the improvements.
Sincerely,
Marcedes Long - GM

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647 - 653 of 768 reviews

Reviewed 21 May 2013

This hotel is not in the busiest part of Gatlinburg/Pigeon Forge, which can be a plus. Short drive to most attractions. Very nice, very clean rooms, comfortable bed, nice breakfast. Would definitely stay here again.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with La Quinta
Thank amyhD2778VN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcedes L, General Manager at La Quinta Inn & Suites Sevierville / Kodak, responded to this reviewResponded 11 July 2013

Thank you for your positive comments and feedback! We believe that every guest is special, and that you deserve a positive experience every time you stay at La Quinta! Please let us know if you come back in the area, we look forward to the opportunity to serve you again!
Sincerely,

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Reviewed 17 May 2013 via mobile

On a band trip with our middle school and I placed a call to check to see if we were in pet friendly rooms. I was assured that we were being housed on floors 3 and 4. Nope. On floor 2 (pet friendly room) and the room was worn out and neglected. I noticed we had no hairdyer and I called down to the reception desk and was rudely addressed with the response of "it's on your bathroom wall". No, sir. There were holes where perhaps one was attached several years ago. Sad, little cheap place. The front desk guy never even offered a room change and I stressed the dangers of allergic reactions and just reply was " sorry". Our tour managers will be notified of our disappointment. Travelers be aware. And bring Benadryl.

  • Stayed: May 2013
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Thank poodlesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcedes L, General Manager at La Quinta Inn & Suites Sevierville / Kodak, responded to this reviewResponded 11 July 2013

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta and assure you that we are working hard to make this hotel better. Our hotel is recently under new ownership, and trust me when I say there are great things in the works for our property.
We are currently preparing this hotel for a complete remodel which should be taking place over the course of the next year. Included in this are new carpet, new mattresses, new AC units, new furniture, and completely remodeled rooms and hallways. Also, we just repainted the whole exterior of the building & installed all new Flat Panel TVs. I am very excited for the upcoming changes and look forward to having a brand new hotel. I am truly sorry for the issues you had at our property but we do have lots of plans to make this hotel the best in the area. If you ever have any issues during your stay in the future, please don't hesitate to report it so we can make things right immediately, and apologize for any inconvenience.
We will take your insight about our property to heart, work hard to improve those areas, and continue to build on those things that we are doing successfully! Your continued satisfaction and trust in La Quinta are our top priorities. We hope you will be staying with us again soon. I would like to invite you to stay at our hotel in the future as we complete the remodel so that you can see first hand all of the improvements. Please contact me directly next time you are in the area and I will personally take care of your every need to make sure we can improve your opinion of our hotel.
Sincerely,

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Reviewed 10 May 2013

Clean rooms with friendly staff. Not the most interesting neighborhood and Spring 2013 road construction with dynamiting in front of inn. Very quiet at night! This property is near I40 and is convenient for trips into the overly congested Gatlinburg.

  • Stayed: April 2013, travelled as a couple
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Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcedes L, General Manager at La Quinta Inn & Suites Sevierville / Kodak, responded to this reviewResponded 11 July 2013

Thank you for your positive comments and feedback! We believe that every guest is special, and that you deserve a positive experience every time you stay at La Quinta! We wish we could do something about the construction areas. However, they are telling us that the project should be completed soon. And, the new roads and lanes will vastly improve the area! Please let us know if you come back in the area, we look forward to the opportunity to serve you again!
Sincerely,

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Reviewed 5 May 2013

We (and our dogs) stayed here on our way to our Florida home. We were very impressed by the cleanliness of the rooms and the grounds. The staff was very friendly and accommodating. Price was right, and we especially enjoyed the hot tub, which was the size of a swimming pool. Continental breakfast was included in the price. We'll be back.

  • Stayed: February 2013, travelled with family
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Thank 4jonnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcedes L, General Manager at La Quinta Inn & Suites Sevierville / Kodak, responded to this reviewResponded 11 July 2013

Thank you for your positive comments and feedback! We believe that every guest is special, and that you deserve a positive experience every time you stay at La Quinta! Please let us know if you come back in the area, we look forward to the opportunity to serve you again!
Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2013

I travel with a medium size (50lb) dog and am limited on hotels I can use. La Quinta is usually the first place I look and often settle, but this La Quinta was better than some of the others in which I've stayed. The staff was very friendly and kind, the beds were comfortable, the breakfast was as nice as a continental breakfast can be, and there was a place to walk my dog with waste bags provided. It's not the newest hotel, but considering it's proximity to all the touristy things to do in Pigeon Forge and Gatlinburg, I think it was just right for the price.

  • Stayed: April 2013, travelled with family
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1  Thank LJ_0023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcedes L, General Manager at La Quinta Inn & Suites Sevierville / Kodak, responded to this reviewResponded 11 July 2013

Thank you for your positive comments and feedback! We believe that every guest is special, and that you deserve a positive experience every time you stay at La Quinta! Please let us know if you come back in the area, we look forward to the opportunity to serve you again!
Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A La Quinta traveler
Candler, North Carolina, USA
1
Reviewed 29 April 2013

  • Stayed: April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
1  Thank A La Quinta traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Marcedes L, General Manager at La Quinta Inn & Suites Sevierville / Kodak, responded to this reviewResponded 11 July 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about La Quinta Inn & Suites Sevierville / Kodak

Address: 2428 Winfield Dunn Pkwy, Sevierville, TN 37764-2100 (Formerly Wingate Inn)
Phone Number:
Region: United States > Tennessee > Sevier County > Sevierville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sevierville
#4 Romantic Hotel in Sevierville
#6 Family Hotel in Sevierville
Price Range: £61 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Sevierville / Kodak 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
The La Quinta Inn & Suites Sevierville / Kodak was recently named a 2011 TripAdvisor Certificate of Excellence award winner!Experience the clean comfortable accommodations of the La Quinta Inn & Suites Sevierville / Kodak located in the picturesque setting of the great Smoky Mountains, convenient to Dollywood, Dixie Stampede, and other local attractions. Enjoy shopping at nearby Tanger/Five Oaks Outlet, Belz...see more Factory Outlets, or Pigeon Forge Factory Outlets; or head over to either our neighboring cities of Jefferson City, Baneberry, and Morristown, TN, for even more shopping, attractions, and dining options.Each spacious guest room features convenient amenities such as free high-speed Internet access, a coffee maker, hair dryer, iron w/ironing board, and much more. Enjoy a Free Free Bright Side Breakfast® and free newspaper each morning of your stay. The La Quinta Inn & Suites Sevierville also offers a heated indoor swimming pool and jetted spa, fitness center, business center, and meeting facilities for up to 100 guests ... more   less 
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Also Known As:
La Quinta Inn And Suites
La Quinta Sevierville
La Quinta Hotel Sevierville
Sevierville La Quinta

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