we had a great time came here with a ball team will be back in april for spring break really loved the water park all the kids had a blast cant say nothing bad about this motel cant wate to try out the outdoor water parkMore
we had a great time came here with a ball team will be back in april for spring break really loved the water park all the kids had a blast cant say nothing bad about this motel cant wate to try out the outdoor water parkMoreShow less
Thank you so much for reviewing your recent stay at The Resort at Governors Crossing. We are very happy to hear how much you enjoyed your stay with us and we cannot wait to see you again for spring break. Thank you again for reviewing your stay.
I have been going to the Smokey Mountains for 20+ years. I have stayed at a lot of places there and this is by far the best! We had a two bredroom and it was awesome! Very,very clean and I am very picky when it comes to hotels. Worth the money! You can't go wrong here!
Thank you for taking the time to write a review on your recent stay with us here at The Resort at Governors Crossing. We are thrilled to hear how much you enjoyed your stay and greatly appreciate the complaints on the cleanliness as well as being your favorite place to stay in the last 20 years of visiting the area. We look forward to seeing you soon and thanks again for reviewing your stay with us.
We so enjoyed our stay at The Resort! We came to celebrate our anniversary. The rooms are nice. We love having a kitchen and a washer/dryer. But the thing we enjoyed most was the waterpark! Our kids had a blast. The pool attendant Tiffany Elkins was AMAZING. She was so helpful and very personable to everyone, a definite asset to The Resort. Would highly recommend staying here. We will definitely be back.
Thank you very much for taking the time to review you stay at The Resort at Governors Crossing. We are very happy to hear that you choose The Resort to celebrate your anniversary. We are very excited that you and your family enjoyed the room as well as our indoor Water Park. We will be sure to pass on the great compliment on one of our pool attendants Tiffany. She will be thrilled for the kind words. Thank you again and we hope to see you soon.
When my husband and I were looking for a quick getaway for us and our 6 year old (who wanted to swim in the dead of winter), we decided to check out The Resort. I had never heard of it before but from the pictures and a few of the reviews, it peaked my interest. The price of our room was about the same/less than we would have paid at another chain we typically frequent. When we arrived, everyone was so nice. The room was a little dated, but very clean and had a full size kitchen, king bed, and living space. This was perfect for our little family. The first day, we went to the indoor water park, which is our first reason for choosing this establishment. It was perfect--not too big and not too small. I think my hubby and daughter went down the slides 50 times!
While we were there, we started talking with Tiffany E. She was SOOO helpful and told us a few places we could go to have dinner and why she would choose those places. She also showed me where the sauna was. She went above and beyond what we were expecting.
During checkout, Sally was so incredibly nice and efficient.
Seriously, this place was perfect for the money and the service was worth every penny. We will be returning on our next trip to the mountains!
Thank you for taking the time to write a review on your recent stay at The Resort at Governors Crossing. We are thrilled to hear how much you enjoyed your stay as well as the indoor Water Park. Sally and Tiffany will be very happy for the kind words said about them and we are very glad they were able to assist you during your visit here. We are also currently working on a few upgrades to the rooms as well. Such as new carpet which will be installed by the end of March. Thank you again and we hope you come back soon.
Sally u r the best !!! Very friendly very cold outside... But warm on the inside, /Sally greeted us every time my daughter loves her!!! We will be back for my daughter birthday! Clean rooms is a plus keep up the good work!!!#indoorwaterpark!!!!
Thank you very much for taking the time to review you stay at The Resort at Governors Crossing. We are very happy to hear how much you enjoyed your recent stay with us and Sally will be thrilled for the kind words left about her. Thank you again and we hope to see you soon.
I did not choose this hotel or research it before arriving, I was directed here along a group I was traveling with. For the price, over $100/night for a single king room, I was expecting something comparable to a national chain. What I got was an old dingy dated room that in the light of day was dirty and unacceptable. This place is typical of the local roadside motels common 20-30 years ago. The full kitchen was clean appearing, although I did not use it; the available dishes and utensils were sparse at best, and I can't imagine relying on this to cook a meal in. The bathroom was fairly clean but also very outdated, they don't even give you both shampoo and conditioner, only an "all in one" small bottle. The bed area was filled with old furniture and bad fluorescent lighting, the upholstered chairs and carpeting were visibly stained and worn. The bed was without blanket of any kind, and there were none in the closet and the front desk was out. Fortunately the heat worked just fine. There were dust bunnies in the corners and along the baseboards, and a dead bug permanently smeared into the wall where it was smushed. The only mirror is in the bathroom, and the TV operates on a satellite making flipping channels slow and frustrating and there is no channel guide. There is no on site restaurant of any kind, so no breakfast options without driving somewhere. I imagine that this is a great place to stay if you go for the water park and pools on site. I did not visit those so can't comment. The staff was nice enough, and I was not questioned or charged for my second night when I checked out early. I know I listed a lot of complaints here and may sound really picky, but for the listed prices this place is just not up to par and is in need of deep cleaning and updating.