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“Great place.”

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Resort at Governor's Crossing
Ranked #1 of 20 Hotels in Sevierville
Certificate of Excellence
GreenLeadersSilver level
Level 5 Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great place.”
Reviewed 21 August 2014 via mobile

Great room. Large living room. Full size furnished kitchen. Washer/dryer in room. Comfortable beds.

Two Great pools. One inside one outside.

Two great kiddie pools one inside one outside.

Two large indoor slides
That are great for kids and adults, I am 6'4", 225 pounds and they were fun for me. Watch the steps up to too though they are slippery.

Two great hot tubs one inside one outside very relaxing.

One very relaxing lazy river, kind of small but good for just resting.

Great arcade with pinball, with retro and modern video games.

No breakfast but you have the kitchen and there is a Walmart approximately half a mile away.

Stayed August 2014
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, 24 August 2014
Thank you so much for taking time to give us your thoughts on your stay! We love to hear that our guests have enjoyed their time with us. The water slides are a lot of fun! We are working on re-painting the stairs with non stick paint to help them not be so slippery. The safety of our guests is number one. Again, we are so pleased you enjoyed your stay and hope to see you next time!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (253)
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English first
Herndon, Virginia
Level 5 Contributor
92 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 August 2014

We are normally pretty easy going and it takes a lot to upset us. This place was a pretty bad experience for us. We have had never stayed anywhere like this.
The over all facility is located at the front end of most of the activities of main strip, so that was nice. However, that's the only good thing about it.

We were there Sunday night through Friday morning (we wished we had left after our first night).

Our first night our TV hardly worked because something was wrong with the TV (kept scanning and wouldn't play channels). It did get fixed Monday afternoon (and we were grateful).

We were kept awake until after 3:30AM by the room next door to us. Honestly, it was really bad. We called the desk several times for help. They said they would give them a courtesy call. If they did, it didn't matter to them. The noise got worse as the night went on. They must have banged the doors and yelled in the little hallway about 20 times throughout the early morning hours until 3:30AM.

When I asked about moving rooms the next morning, We got a laugh off that it wouldn't be necessary and to keep calling the desk. I think what bothers us the most is they all knew Wednesday was coming and did not move us. Its like they didn't care. Wednesday was absolutely off the charts with horribleness of noise. Three of our five nights there were completely disrupted from being able to sleep until the wee hours of the morning.

The front desk person refused to answer the phone after 12:00AM. I finally got up and went down at 2:45AM which is completely unacceptable and totally unprofessional behavior for any establishment. We simply just wanted to know how long we could expect the noise from the Applebee's band to last.

Do you know when I came down, the phone rang non-stop. He never once answered it. So we were not the only ones upset about the noise and he ignored the phones. When I asked why he was answering the phone he gave me a story about chasing kids in the other building and not being down there at the desk. Which was no comfort at all. Anyone could have walked into that hotel through the front door because no one was at the front desk? WOW.

Room Tip: One that doesn't have connecting hallway or doors to another room.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Larry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, 26 August 2014
We would like to apologize for the breakdown in service during your stay. It is of utmost important to us to provide exceptional guest service to every guest. I am unhappy to hear you felt unappreciated as our guest. Our mission as a resort is to make our guests feel like part of the family while they stay with us. Since your stay, we have become more acquainted with the Applebees Latin Night and those in charge of it. Noise complaints are no longer an issue during their special events. We apologize, again, for your inconvenience and hope you will give us a second chance to provide you with the amazing guest service you expect as our guest. Thank you for taking time to let us know about your stay!
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Spotsylvania VA
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 August 2014

My wife and I recently spent a few days at this resort hotel with our two granddaughters, ages 15 and 16. We booked a suite through Expedia. The suite had two bedrooms, one on each side of a spacious living/dining area, each with its own bathroom -- a real plus when traveling with kids. Each bedroom also had its own flat-screen HDTV along with a much larger one in the living room. And a small, but workable kitchen.

We found the rooms spacious enough for the four of us, by far. My wife and I enjoyed the balcony, accessible from our bedroom and from the living room, even though it was in a space with limited view -- mostly the several-stories-high exterior of the indoor pool. But we had some view of the mountains and the swimming area from a corner of the balcony. The seclusion was a plus, I guess -- well, not really.

The kitchen had very limited cooking utensils, but we got by for a couple of days. Counter space is almost non-existent, unfortunately. The dishwasher sounded like a jumbo jet revving up for takeoff. There was one single-use package of dishwasher detergent in the kitchen on arrival, never to be replaced by the housekeepers.

Housekeeping service for the suites is minimal. What was promised was exchanging the towels and washcloths and emptying the wastebaskets once a day. What we got was a stack of clean towels and washcloths dumped on top of the toilet tank, and our dirty linen left on the bathroom floor. Had to ask for the dirty items to be removed.

There is plenty of water activity there. Our granddaughters thoroughly enjoyed the "lazy river" and spent most of their free time there. The pools, large and small, and other water facilities were in constant use but nobody seemed unhappy because of crowding. Access to the pool area is a bit challenging. We had to pass one elevator, then walk to the end of a long corridor to another elevator to bring up our luggage. But the closer elevator took us to pool level, were we walked another corridor, through the fitness center, past the indoor pool, down a long sidewalk with several steps to descend, then onto the pool level. Not a problem for teenagers, but somewhat inconvenient for senior citizens with marginal knees.

Front desk staff were always present, always greeted us coming and going, but nothing out of the ordinary in terms of customer service. At check-in I was served by a new employee who had to ask someone else for advice and guidance at every step. But I suppose that was simply the luck of the draw. Everyone has to start somewhere.

All-in-all we all enjoyed our brief stay there. I would recommend it to others traveling to the Smokey Mountain area, despite the several minor inconveniences.

Room Tip: Front of the building faces the mountains. Rear faces a huge (i.e. 50-100 feet high, towering over...
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Green Features: They are not particularly evident to the hotel guests.
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank digger5x5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, 20 August 2014
Thank you for taking time to tell us about your stay! We are so glad to hear you enjoyed yourselves and your granddaughters had fun in our water parks. I would like to apologize for you not getting your proper housekeeping service during your stay. With having the condo units, our stayover service is a little different than other properties. However, that is no excuse to not have fulfilled what was promised to you. Our mission is to provide exceptional guest service to every guest. Our front desk team tries to personify that mission with each of their guests. If a condo does not have enough kitchen ware, linen, or any other supplies the guest may need our desk clerks are more than happy to bring it to your room or have it for you at the front desk. Thank you again and we hope to see you next time!
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Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 August 2014

Great hotel. Indoor pool, two indoor water sides, a outdoor water slide, and a pool log roll. A kids paradise. The putt-putt course is not what you would expect. Very small. Would be great for small kids. Full kitchen with all the pots, pans, etc you could need. We will stay here the next time we are in the area again. No issues at all.

Room Tip: Rooms in the back building along the rear of theirs building are more quiet being away from the pool...
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Green Features: This hotel uses salt water in 75 percent of their pools. And they are huge in recycling.
  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank allen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, 17 August 2014
Thank you for taking time out of your day to let us know about your stay! We are thrilled to know you, and especially your kids, loved your stay. The Resort is dedicated to being a family friendly escape with options for every person of your family. The full sized kitchen is fully stocked to give every guest the option of having family dinners together in their room. Thank you and we will see you next time!
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Hendersonville, North Carolina
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 August 2014

We want to thank "Lauren" and crew for making a failed reservation at a local cabin into a wonderful 3-night stay at the Resort at Governor's Crossing! Very professional and great accommodations!!! After arriving at our original destination around 4:30 p.m. on the 12th, we found it had not been cleaned at all and the heat pump and failed. This was a very nice 1900+ sq. foot cabin in a nice location that we had reserved. This surprise was more than we could handle, but the owners refunded our monies around 8:30 p.m. This of course left us without accommodations!

We knew about the Resort at Governor's Crossing from a previous stay and decided to check there first. We're glad we did! Lauren listened to our plight and with a smile told us that changing our disaster into a great vacation was only a few minutes away. Within no time she had set us up a very nice 2 bedroom condo with an EXCELLENT view of the pool area and the surrounding mountains. After we arrived in our room she also followed up by calling to ensure that everything met our expectations....it did.

We very much enjoyed our 3-night stay here as well as the water accommodations at both the indoor and outdoor pools and the lazy river. The pool attendants were very friendly and helpful and the areas were kept very clean! The same can be said about the rooms and the rest of the resort areas. Housekeeping was very professional and very timely as well. Saying "service with a smile" might be a bit cliché, but here at the Resort it is a constant attitude :-D

We thank each of those involved in our stay here this week, and again we'd like to thank Lauren for her professionalism and problem solving abilities :-D

THANK YOU RESORT :-D

The Halls

Room Tip: Their condos are very nice and best of all, reasonably priced from one night stays to longer stays...
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Green Features: The cleaning staff was very professional and courteous while taking care of customers' needs while staying there. From the rooms themselves to the outdoor pool areas, the Resort was constantly in a "cleaning mode" while we were there.
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Steve n-Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, 17 August 2014
We are so excited to hear how great your stay was! We strive to give the very best in guest service at all times. We are sorry your original plans did not work out, but happy we were able to turn your vacation around! Every member of our team makes it their mission to make each and every guest feel like part of The Resort family. It sounds like we accomplished that mission! Thank you, Halls, we hope you visit us again!
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Iowa
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

We had 7 in our group and got a 2 bedroom suite for 2 nights. The hotel had a small waterpark type pool area that was nice, and the room was basically a 2 bedroom condo with an actual kitchen, dining room table, living room, in room washer and dryer, 2 bedrooms, 2 bathrooms, and 3 tv's. Very comfortable living area for our stay. Very close to everything we had to do, and very reasonably priced.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Ebraday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, 17 August 2014
Thank you for taking the time to let us know about your stay! We are thrilled you enjoyed your time with us. Having the condo units enables us to provide our guests with amenities such as the full kitchen, multiple bathrooms and bedrooms, and washer and dryers. We are pleased to share these with each and every guest, as well as, being in a convenient location for your vacation. You can relax in the Smokies and still be close to everything the Pigeon Forge area has to offer without having to deal with the traffic of the parkway. Thank you again for you kind words and we hope to see you, soon!
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Level 4 Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 August 2014

We stayed in a one bedroom condo (two queens and a pull-out couch) in this hotel. With four children ranging in age from 9 to 14, we need the additional bed space. The room was good sized with a full kitchen and adequate bathroom. The hotel staff was very helpful and accommodating. The waterpark in the complex is not what the nearby Wilderness in the Smokies offers, but it was fun and the wait times for the slides were negligible. My children wanted to stay longer. We would certainly consider returning to this hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, 17 August 2014
We are so pleased to hear that your family enjoyed your stay with us! The Resort is dedicated to having amenities for the entire family to enjoy. We would love for you all to return and stay longer, like your children suggested! Our goal is to make you all feel like part of the family and give you the tools needed to make the most of your vacation. Thank you for your kind words and we hope to see you, again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Resort at Governor's Crossing

Property: Resort at Governor's Crossing
Address: 225 Collier Dr, Sevierville, TN 37862-6911
Region: United States > Tennessee > Sevier County > Sevierville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Resort at Governor's Crossing 3.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Resort at Governor's Crossing offers 165 units for the perfect vacation. Our guest units can sleep from 2 to 14 and are equipped with full kitchens, baths with jetted tubs, modern decor and DVD players. The whole family will enjoy our year round climate controlled indoor water park and our seasonal outdoor water park with 5 pools, two hot tubs, high speed water slides, sauna, and a 250 foot lazy river. Be it a family vacation, weekend getaway, or a business trip you can rest assured that you have made the right choice when selecting to stay at The Resort at Governor's Crossing when looking for accommodations in the Smokies. ... more   less 
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Also Known As:
Resort At Governor`s Crossing Hotel Sevierville
The Resort At Governors Crossing
Governors Crossing Resort
Governor's Crossing
Resort Governors Crossing

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