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Traveller rating
338
96
53
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56
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All reviews hot tub screened in porch private pool living room pool table the cottages close to town nice cabin recommend this resort washer and dryer great resort mountains hmr fireplace smokies driveway retreat
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Reviewed 15 July 2014

We have stayed at Hidden Mountain about 20 different times in the last 12 years. In the past 3 visits we have been very displeased. This visit started off with an unclean bathroom with used razor blades and hair ties around the room. Then when our guests took a shower above us it leaked all down the next level. Seriously, could have taken a shower using their water. After review we could see black mold where this had occured before. While reading the book from the guests to the owners we find that for almost 2-3 years this has been mentioned time and again in the notes. When we called at first the were not concerned at all and sort of short with my wife. Once maintenance arrived he was very concerned or so it would seem. He told us to enjoy our day and his crew would take care of it and when we got back we would find a note explaining what had happened. None of this happened. We left and came back 8 hours later and had no note, it still leaking and no explanation. Overall, we have loved the cabins and staff at Hidden Mountain but in the last few years it has declined. I'm not sure if there is new management or lack of involvement but this place is starting to be just another hotel.

Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
5  Thank Brandon H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SerenityKelly, Manager at Hidden Mountain Resort, responded to this reviewResponded 16 July 2014

We do appreciate your recent visit, and I am sorry to hear that your past 3 stays have not been great. We do appreciate your feedback, and will follow up with your concerns. I do hope that you will reconsider visiting us again, and giving us another opportunity to serve you.

Thank you,
Serenity Kelly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

Very clean and comfortable cabin... all of the amenities were great! The staff was top notch... I called them up with a last minute request during the busiest time of the year! They bent over backwards to accommodate!! What was even better, was that we decided to that we wanted two more nights right during the 4th of July weekend. They notified us with the first cancellation and we moved to another fantastic cabin. I felt they went out of their way to accommodate our family when they did not have to!

The east location has to be my favorite... the cabin we were in was right next to a pond with the deck over the pond. The children fished right off the deck. During our stay they had the opportunity to meet Walter the Catfish on two different occasions! And the turtles will notice and greet you as soon as you gander off the edge of the deck!

The location is far enough away from the busy main strip, but with 5 minutes you are right in the middle of everything! Awesome place and I will not hesitate to stay here again. Matter of fact, I can't wait until my next visit!!

Ronnie

Date of stay: July 2014
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ronnie A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SerenityKelly, Manager at Hidden Mountain Resort, responded to this reviewResponded 17 July 2014

I am so happy to hear that our staff was able to accommodate your requests. I am glad you all enjoyed your convenient cabin by the pond. We appreciate your recent stay with us, and look forward to having you back again soon.

Sincerely,
Serenity Kelly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

The cabin was very nice. Wasn't as big as it appeared in the pictures but for only two people it was fine. There was a few bugs around the sunken tub that should have been cleaned up. I did notice a few cob webs in the corners but overall the cabin was clean.

Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MWest04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SerenityKelly, Manager at Hidden Mountain Resort, responded to this reviewResponded 16 July 2014

I am glad that you had an over all good stay with us. We look forward to having you back.

Sincerely,
Serenity Kelly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014 via mobile

We enjoyed our time....we have stayed in many other cabins that we loved. The magnolia cabin had a few problems with bugs, water pressure, and things not working.... but the office people are wonderful.... this particular cabin just needs some tlc before renting....

Date of stay: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Hope M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SerenityKelly, Manager at Hidden Mountain Resort, responded to this reviewResponded 16 July 2014

We appreciate your recent visit us, and your feedback on the Magnolia Cabin. We have forwarded your comments. We look forward to serving you again soon.

Sincerely,
Serenity Kelly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

The cabin was the perfect size for our family. Some of the features need an update and the beds were somewhat uncomfortable. There was a sewage smell outside that was difficult to ignore while enjoying a meal on the deck. There is not really any view of the mountains from this cabin's deck. The officestaff was very friendly and helpful. Despite the few minor things we would ddefinitely stay in this cabin again!

Date of stay: July 2014
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Becky E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SerenityKelly, Manager at Hidden Mountain Resort, responded to this reviewResponded 16 July 2014

We appreciate your recent stay with us, and I am happy to hear that you will stay with us again when you return to the area. We do appreciate your feedback, and look forward to serving you again soon.

Sincerely,
Serenity Kelly

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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