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“The Gift”

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Hidden Mountain Resort
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“The Gift”
Reviewed 25 July 2014 via mobile

Great stay! This was 3rd stay at Hidden Mountain. We rented The Gift. It has 2 living rooms with 2 king beds and the loft has 2 full beds. The best part was the Atari arcade with appox 15 games!! Ping pong net needs addressed and probably replaced.

This location is convenient and private. You are minutes away from The Apple Barn.

Stayed July 2014
Helpful?
Thank Kdb2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenityKelly, Manager at Hidden Mountain Resort, responded to this review, 28 July 2014
I am so happy you enjoyed your stay in unit 4044. It is a beautiful cabin, and we do appreciate you letting us know about the ping pong net. Our maintenance has replaced it. We look forward to having you back again soon.

Sincerely,
Serenity Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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418 reviews from our community

Traveller rating
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    33
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    29
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195
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • Any
English first
Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

We stopped for a 2 day stay on our way to Myrtle Beach. This was our first time in the Pigeon Forge/Gatlinburg area. The Hidden Mountain Resorts staff were easy to work with and very helpful. We had a blast! The cabin was absolutely beautiful and spotlessly clean. When we come back, we will definitely be renting from them again. I liked the fact that it was a gated community, so the only traffic were the people staying there and the grounds were very well kept as well as the pool area. We stayed in cabin 4021.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Sara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenityKelly, Manager at Hidden Mountain Resort, responded to this review, 21 July 2014
I am happy to hear you decided to give us a chance when you were recently visiting the area. I am glad you enjoyed your visit, and we look forward to serving you again in the future.

Thank you,
Serenity Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Lafayette, Indiana
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 July 2014

We enjoyed our stay at Hidden Mountain. It was close enough to access the main attractions in Pigeon Forge and Gatlinburg but also off the road to feel a little secluded from the busy streets. We had a water leak in the cabin 4083 but maintenance came and resolved the problem. Our pool was heated and nice to have close to our cabin. Parking was minimal even though online it says this cabin has a large parking lot. Overall, I had no big complaints with our stay.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lindsay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenityKelly, Manager at Hidden Mountain Resort, responded to this review, 21 July 2014
Thank you for your recent stay with us. I am glad you had an overall enjoyable stay, and that maintenance was quick to resolve the small leak. We do look forward to having you back again with us soon.

Sincerely,
Serenity Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 July 2014 via mobile

When we arrived at our cabin it was infested with ants. They came and sprayed 5 minutes after we got there, so they knew about the problem. Our 2 year old was sick after they sprayed, and we were assured that it wouldn't hurt her. The cabin was nasty dirty, a bloody tissue was under the table between the beds! The cabin didn't have everything that the website stated, no fold out sofa and the cue sticks were broke for the pool table and the Ping pong table was bent in the middle. The grill was so greasy it caught on fire and one of the fire extinguishers didn't work. This was just a few of our problems with our stay. We would have left if we could have gotten our money back! Management didn't offer a partial refund or even acknowledge the problems! We will never stay at Hidden Mountain again!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenityKelly, Manager at Hidden Mountain Resort, responded to this review, 21 July 2014
Hi Donna W,
We appreciate your feedback. Please see my response to your other parties' review titled The Good, The Bad, and The Ugly.

Sincerely,
Serenity Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgetown, Kentucky
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 July 2014

I ask that you take the time to read the entire review. My family and I have been coming to Pigeon Forge for almost 12 years and we come several times a year and stay at several resorts. This is the fourth stay at Hidden Mountain and we stayed at cabin 4047. The cabin was greatly equipped and served our needs of easy entry to a tee. My uncle has trouble climbing stairs so the flat entry was great for him. The cabin was also large enough for our whole group. There was 10 of us staying. Check in and check out was a breeze and whenever we needed new towels or trash pick up, the staff was always quick and courteous. The pool area was great! My daughter loved the small pools and was intrigued by the waterfall in the big pool area. A few issues. First, when we first entered the cabin we immediately noticed a big ant problem and there was an issue with the A/C. A quick call to the front desk and those problems were addressed. Secondly, when we first arrived the cabin was extremely dirty. There were several small things that never looked like it was cleaned after the prior renters. Another issue when we first arrived, and this may not be a big deal to some, but we had ten people staying with three cars and parking was almost nonexistent. Luckily we were able to use a small gravel lot but it did make it an inconvenience when venturing out. Second, on the website the cabin is listed with a queen sleeper sofa. That is not the case. Although this cabin says it sleeps 12, that is not the case. I know cabin amenities change, but it would have been nice to have known that. This cabin, 4047 Camelot, could use some serious renovations and updates. The decor looked like it was thrown together and no flow. Three of the TV remotes did not work and none of the DVD players were hooked up. Another remote in the upstairs bedroom had batteries that had corroded and were held in by a piece of cardboard and tape. For the price point, I was disappointed.

The one big thing that I have trouble over looking was the second night there, my family decided to use the gas grill to cook dinner and enjoy a night in. This was quickly short lived as the grill caught on fire due to the amount of grease that was in the bottom of it. As I was trying to put out the flames, two of the fire extinguishers did not work. Although there was no damage and no one was hurt, this could have been a serious and dangerous situation. I personally feel that when we called to report what had happened, the front desk did not take the situation as seriously as needed. All in all, the stay at Hidden Mountain was okay. The staff was courteous and the location is great. Would I stay here again? Maybe, but definitely in another cabin.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank Josh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenityKelly, Manager at Hidden Mountain Resort, responded to this review, 21 July 2014
We appreciate your recent visit with us. I am happy to hear that our staff was prompt in responding to the problems you experienced. We truly appreciate your feedback, and have addressed the issues you reported during your stay and on your comment card. The comment card is also forwarded to the owner of the cabin so that they can be made aware of suggestions and concerns. I am sorry you had issues with your grill. We are in the process of changing them all out to charcoal park grills for safety. I am very happy to hear that you will consider staying with us again, and I do hope that we will see you again soon.

Sincerely,
Serenity Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richardson, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

We loved our time at Hidden Mountain (cabin 4077). It was gorgeous and immaculate, and perfect for our family. We love the location, the accomodations, and the customer service. We will definitely be back.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Becca E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenityKelly, Manager at Hidden Mountain Resort, responded to this review, 21 July 2014
Thank you for your recent visit. Unit 4077 is a beautiful cabin. We look forward to having you back again soon.

Sincerely,
Serenity Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maineville, Ohio
1 review
Reviewed 18 July 2014

We love Hidden Mountain Resort! We visit atleast twice per year and are never disappointed! Each cabin we have rented is clean and well appointed. The staff at Hidden Mountain East never disappoints! They are knowledgeable about the area and very friendly. The only issue we have ever had there is booking too late for holidays!! You have to get in early because they book up fast! Don't book anywhere else you will not be let down by Hidden Mountain:)

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Missy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenityKelly, Manager at Hidden Mountain Resort, responded to this review, 21 July 2014
Thank you for your recent stay with us. I am glad you are never disappointed with your visits. It is great advice to book early for holiday periods. We do take reservations up to two years in advance. We look forward to serving you again soon.

Sincerely,
Serenity Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hidden Mountain Resort

Property: Hidden Mountain Resort
Address: 475 Apple Valley Rd, Great Smoky Mountains, Sevierville, TN 37862-5449
Phone Number:
Region: United States > Tennessee > Sevier County > Sevierville
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 37 Speciality Lodging in Sevierville
Price Range (Based on Average Rates): £
Number of rooms: 185
Official Description (provided by the hotel):
Hidden Mountain Resort is the original Log Cabin Resort in the Smoky Mountains. We offer an indulgent retreat for visitors to Sevierville, Pigeon Forge & Gatlinburg, TN. Family-owned and operated since 1981, Hidden Mountain Resort now includes properties at Hidden Mountain East & West, as well as the Dell- a Class-A Motorcoach Resort. Our Log Cabins range in size from one bedroom romantic cabins up to a stunning 14 bedroom lodge on the river. Log Cabin amenities include a fully-equipped kitchen and linens, with most cabins offering a Hot Tub, Fireplace, Washer/Dryer, Whirlpool Tub, and more. Resort amenities include a 24/7 office, award-winning seasonal swimming pools, fishing ponds, picnic pavilions, gazebos and our beautiful Log Cabin Conference Lodge for weddings, reunions, meetings & retreats. Hidden Mountain Resort offers 2 convenient locations. Our main location at Hidden Mountain East is easily located near near The Apple Barn & Cider Mill and Tanger Outlets at Five Oaks plus all of the theater, dining, and attractions of the area. Our original location at Hidden Mountain West offers a more secluded and rustic setting for your mountain adventure. We hope to see you soon in the Smokies! ... more   less 
Also Known As:
Hidden Mountain Hotel Sevierville

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