"It's not just a vacation... It's an experience!" - They didn't say what KIND of experience, so I'll share my thoughts on that...HORRIBLE!
1) The projector (one of the biggest selling points for me in the Bearly Chocolate cabin) had an overdue bulb and was using an S-Video connection, the picture was complete crap! I called to let them know, the Maintenance Manager owned a projector too and said that the bulb was overdue and was appalled by how it looked and how it was connected. They said that they would order another one, but would not have it until I left!|
2) It had a Wii game system in the room with one game in it, Guitar Hero which requires a guitar to play, of which was not included. No way to play it.
3) The hockey table was broken, the maintenance manager looked at it and said he would have to order parts for it too, he never came back.
4) They were doing construction on the cabin directly across from us and kept all of their equipment there, thanks for telling us!!! Every morning a big diesel truck (or more) came to start work. A bulldozer worked on the street right by our cabin for the whole stay.
5) The phone in the room never worked, was some kind of internet phone that was not set up. Maintenance never fixed it either.
6) The view from my cabin was more cabins and he kid’s playground, not nice at all.
I told them the whole situation at the desk when I left, and put it all on their survey sheet they asked me to fill out. The lady at the desk said someone would contact me about a possible discount. A week later, no call. I called them 3 times before being told that these cabins are individually owned and that they do not discount for things not working in the cabins.
So everything in the room can be broken when you get there and they won't do anything about it.
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- Also Known As:
- Starr Crest Hotel Sevierville