If you have eaten at Olive Garden restaurants elsewhere, you will be familiar with the food and atmosphere. It's mass-marketed Italian food, but when done right, it can be quite enjoyable.
My first two dining experiences at this restaurant were within the first month after it opened. Clearly the place was overwhelmed with customers and all the problems hadn't been ironed out. Long wait times, poor service, and cold food were the norm.
Subsequent experiences have proved uneven. The quality of the experience seems to depend entirely upon the skill and quickness of the server. I do believe the food is prepared quickly and freshly, but if the server is overwhelmed or just wanders off (which has happened for 30 minutes or more), the food suffers.
The breadsticks can be delicious. I have been served barely heated ones and overly browned and hardened ones. The ones that are prepared properly (hot and lightly browned) are delicious.
The salads are usually very good. Again, the server is key. One server barely gave us enough salad for two people and our party of four had to wait for her to bring more. You would have thought lettuce cost ten dollars a head.
The entrees are generally good and usually served hot.
I think the biggest challenge at this restaurant is getting and keeping competent staff. Perhaps management problems are at the root of this.
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