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“nice for a quick stay”

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Baymont Inn & Suites Sevierville Pigeon Forge
Ranked #13 of 20 Hotels in Sevierville
Reviewed 2 July 2014

hotel was clean - bathroom area small and the pool was small but met our needs for a couple night stay. breakfast was fine - typical continental style - area for eating was small but clean and attendant was working the whole time we were in there - keeping clean and replinished.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank Olivia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 10 July 2014

Thank you for choosing our hotel for your recent travel to the Pigeon Forge area. We appreciate your business and your feedback on your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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545 - 551 of 721 reviews

Reviewed 30 June 2014

This place is a disaster! When we arrived, the door to the room of the couple who came with us was standing wide open. Our husbands walked in to see if it was safe. Their room had flies and mosquitos. Both rooms had a terrible smell. The staff was not friendly. Avoid the shower! Water gets extremely hot and seconds later it's extremely cold. If you need extra towels, you have to walk to the front desk. They will not bring them to you and with kids, this is an added burden. The building that houses the breakfast/coffee bar is TINY and the room stays packed during breakfast hours, and the "breakfast lady" stands next to the bar and stares at you the whole time (made us uneasy.) The room was so hot because the AC wasn't turned on. Took FOREVER for it to cool down. At check in, the front desk clerk was extremely rude. This is the first hotel EVER where I witnessed an employee talk awful about the "Mexican maids" and how they couldn't speak English!! I was floored when I heard this! He went on to say he was actually thinking of walking off because he was the only one there and had no help!!!! I had my two kids with me and when he said this, it made me VERY UNEASY!! I asked if we could have a refund and he said since we went through a third party (Orbitz) we'd have to go through them. We WILL NEVER STAY HERE AGAIN!!!!

Room Tip: My tip for choosing a good room.... Drive on past this Best Western and get a room in a different h...
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  • Stayed: June 2014, travelled with family
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Thank Kimberley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 1 July 2014

We are so sorry that your experience at our hotel was not a good one. We also apologize for the inconvenience to you and your party. We take these comments seriously and use them to make improvements.

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Reviewed 29 June 2014 via mobile

So Displeased!! First of all, checking in wasn't the greatest experience! Lobby smells like sulphur. Dude working was a "negative nelly" on everything and said he was the only one working and everyone was complaining! He stated that he was ready to walk away from the job! When we checked into our room, it was dirty, smelled terribly and made you feel icky to be in it. Lastly, the manager, when asked for additional towels stated he couldn't give them!! I would not ever recommend this place!

  • Stayed: June 2014
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Thank Jennifer O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 1 July 2014

I am so sorry that your stay at our hotel was not as you expected. Your comments are no typical of our services, we sincerely apologize for the inconvenience to you.

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Reviewed 29 June 2014

The Greenbriar Inn has been our favorite place to stay booking through Best Westerns. We have stayed at least 6 times in 3 years. The staff is friendly and helpful. The rooms are modern and comfortable.... especially the beds! We will be returning here in 3 months to stay again.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Judy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 1 July 2014

Your business is very important to us, we appreciate you choosing our hotel as your favorite place for the past 3 years. We look forward to seeing you again soon. Thank you again for staying with us.

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Reviewed 29 June 2014

Overall experience was very good. Did not report slight problem with lighting until check-out as we were only staying on night. Check-in and out was real easy. Very friendly staff. Will probably stay here on future trips. Very close to everything.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 1 July 2014

Thank you for your review, We are so sorry about the lighting problem, but we do appreciate you letting us know so we could make repairs. Thank you for staying with us. We look forward to having you visit again when you are in the area.

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Reviewed 22 June 2014

This hotel was very nice, all the staff were very friendly. The bed was the most comfortable bed I have ever slept on in a hotel. The breakfast was alright and my room was real nice. I would recommend this hotel to others.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western
2  Thank Carebear9192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 23 June 2014

We are glad that you enjoyed your visit with us. your comments are very important to us and gives us insight to the guest experience during the visit. We look forward to having you visit again soon.

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Reviewed 19 June 2014

Our stay at this motel was very nice. Linda was so helpful with sharing where we could go walk that was away from traffic. She and other staff were helpful also. The breakfast was very good. We will stay again when in Sevierville.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western
2  Thank Wanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 23 June 2014

Thank you for your review, guest feedback is very important since it gives us your opinion of our services. Your business is appreciated, please come back to see us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Sevierville Pigeon Forge

Address: 711 Parkway, Sevierville, TN 37862-4327 (Formerly BEST WESTERN Greenbrier Inn)
Phone Number:
Region: United States > Tennessee > Sevier County > Sevierville
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Sevierville
#4 Business Hotel in Sevierville
Price Range: £31 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites Sevierville Pigeon Forge 2*
Number of rooms: 74
Official Description (provided by the hotel):
Your Top Choice of Hotels in Sevierville, TN Near Dollywood Thrill your loved ones with a stay at the newly-renovated Baymont Inn & Suites Sevierville Pigeon Forge hotel nearby Dollywood theme park and a host of other fun-filled attractions in and around Sevierville, Tennessee. If you are traveling from out of state, we are 3 miles from Gatlinburg-Pigeon Forge Airport (GKT) and within driving distance of McGhee Tyson Airport (TYS). Among hotels in Sevierville, TN, our hotel offers a variety of helpful services and amenities, including free Baymont Breakfast Corner each morning, a well-equipped business center, guest laundry and free parking. Guest rooms offer free high-speed WiFi, flat-screen HDTV, microwave, mini-fridge, ironing facilities, coffee and tea maker, or upgrade to a suite with sofa bed and balcony for extra space. Reserve your room online today and bring your dog with you for a nominal fee. Each year, travelers plan trips to Sevierville, TN hotels to take advantage of the many thrilling attractions in the area. Family-friendly comedy nights are unforgettable at The Comedy Barn Theater with magicians, jugglers, musical entertainment and trained animal performances. Entertaining educational exhibits can be found at Ripley's Aquarium of the Smokies and WonderWorks, and Dolly Parton's Stampede Dinner Attraction offers delicious cuisine on the sidelines of spectacular entertainment! If you are a fan of live concerts, Smoky Mountain Opry is the hotspot for high-tech musical performances, while Dollywood and Dollywood's Splash Country offer a poolside paradise with thrill rides and live entertainment. For sightseeing, hiking and fly-fishing opportunitiesspend some time at Great Smoky Mountain National Park. ... more   less 
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Also Known As:
Best Western Greenbrier Hotel Sevierville
Best Western Sevierville
Sevierville Best Western

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