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“Best Western Sevierville”

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Baymont Inn & Suites Sevierville Pigeon Forge
Ranked #13 of 20 Hotels in Sevierville
Reviewed 26 July 2014

Comfortable bed, friendly staff, but not the newest or cleanest of motels. Needs some updating. Seemed to be better suited to families who wanted lots of beds for sleeping while being gone during the day.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Peggy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 31 July 2014

Thank you for your review and for choosing to stay with us. Your comments are important as we work to offer a clean comfortable hotel. We do hope you will visit again. We wish you happy travels.

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536 - 542 of 722 reviews

Reviewed 25 July 2014

wonderful friendly staff and the rooms were clean and well maintained. I always measure the cleanliness of the hotel by the elevator cleanliness. whoever is the housekeeper is doing an excellent job. We got to bed late and missed the breakfast time. I would have liked to visit the cottage next door where the buffet was served. We will be back again. Visit Sevierville often.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
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Thank kathie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 31 July 2014

Thank you for your review. I am wondering why we only got one star for overall when you were pleased with our facility. If this is wrong, I would appreciate you reposting so we show that we are a good facility. We appreciate your business and hope you will visit again soon.

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Reviewed 24 July 2014 via mobile

The room was clean and well maintained. I requested a non-smoking room and when we walked in it was definitely not a non-smoking room. All of our clothes stunk terribly when we left. We got back to the hotel around 11pm on Saturday and there were no parking spaces left. We had to park in front of a shed by the pool. For what we paid it was worth it. The staff was friendly.

Stayed: July 2014, travelled with family
Thank Brandi6878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 31 July 2014

Thank you for your comments, I am sorry that you had a room that smelled of smoke. We will certainly make sure to insure our guest do not smoke in a no smoking room. We apologize for the parking situation and hope it was not an inconvenience to you.
Thank you for staying with us.

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Reviewed 24 July 2014

This is an older motel that was probably not a Best Western in its former life. Our room was clean, the beds were comfortable and had a good TV. The A/C worked great. There is an adjacent building where breakfast is served with lots of room. The breakfast was a good and plentiful. There is a shopping center beside the motel with restaurants within walking distance. We stayed two nights with other couples who were also satisfied with their rooms. Close to Pigeon Forge and Gatlinburg. The motel does need to be updated with new carpet especially. Our phone did not work, but we did not need it and so I did not report this issue to management. This is an inexpensive motel compared to others in the area and we were pleased with what we got for the price we paid.

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
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Thank ilove2travel005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 31 July 2014

I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon so that we can demonstrate our continued commitment to your comfort.

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Reviewed 13 July 2014 via mobile

Very happy with our stay. Had everything we needed. Good prices. Good area too away from the busy strip which is what we wanted. Didn't encounter a single problem in our 2 night stay. Why bother paying an arm and a leg for a hotel when you'll hardly be there!

Stayed: July 2014, travelled as a couple
1  Thank Adri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 15 July 2014

Thank you so much for your kind comments and review Thank you for taking the time to review your guest experience during your stay at our hotel. I appreciate the feedback and I am glad you enjoyed your visit.

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Reviewed 13 July 2014

I booked our room online through Priceline, basically looking for the most affordable accommodation near Gatlinburg. Check in was noted as 1pm and when we arrived around 2 the room was ready! We stayed in the corner suite for 3 nights, two queen beds with a kitchenette. There was a small dining area and living room with a couch with pullout and a fireplace. As a bonus there was a small balcony with chairs. The beds were very comfortable with a lot of pillows for each. The couch was extremely comfortable to sit on and sleep on as our teenage son was very happy with it! The AC unit was quiet and kept the room cool for the 90+ degrees outside. The pool was adequate and staff provided extra towels for pool use. The cleaning staff did a wonderful job, everything was clean and neat. The hotel offers a free full breakfast with an attendant to oversee the food that was hot and plentiful.
Overall we were very satisfied with the hotel, staff, and amenities. If we were ever to return to the area we'd definitely stay here again. However, the traffic situation on the Parkway to Pigeon Forge and Gatlinburg is ridiculous. Plan for extra driving time before venturing out, it took us an hour to get to Gatlinburg from the hotel on Friday evening and the same coming back.
Happy travels!

Room Tip: Book the room with kitchenette if staying more than a night. You can buy food stuffs nearby at Kroge...
See more room tips
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Mlwpost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 15 July 2014

I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon so that we can demonstrate our continued commitment to your comfort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

We booked this room online based on personal experience with Best Western hotels in general and our Gold Crown status. This is an older, less up to date property. Available check in was after 3PM, but because of delays experienced on the road, we didn't arrive until 5AM (yes, in the morning). When we inquired about late check out due to such a late check in we were told they would charge an extra $15 for anything past 11:30AM. basically we paid for 14 hours we weren't even there and were asked to pay more for an extra hour or so. The rooms are below average and need major renovation. The beds are not as comfortable as would be expected for this chain. We slept 5 hours showered and left. I stingily suggest you look elsewhere. Best Western needs to be a little more strict with whom they accept as a franchise to represent their company.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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1  Thank cyriousity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Baymont Inn & Suites Sevierville Pigeon Forge, responded to this reviewResponded 15 July 2014

I am so sorry that we did not meet your expectations and you were not pleased with the accommodations. We do appreciate your business and wish you safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Sevierville Pigeon Forge

Address: 711 Parkway, Sevierville, TN 37862-4327 (Formerly BEST WESTERN Greenbrier Inn)
Phone Number:
Region: United States > Tennessee > Sevier County > Sevierville
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Sevierville
#4 Business Hotel in Sevierville
Price Range: £32 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites Sevierville Pigeon Forge 2*
Number of rooms: 74
Official Description (provided by the hotel):
Your Top Choice of Hotels in Sevierville, TN Near Dollywood Thrill your loved ones with a stay at the newly-renovated Baymont Inn & Suites Sevierville Pigeon Forge hotel nearby Dollywood theme park and a host of other fun-filled attractions in and around Sevierville, Tennessee. If you are traveling from out of state, we are 3 miles from Gatlinburg-Pigeon Forge Airport (GKT) and within driving distance of McGhee Tyson Airport (TYS). Among hotels in Sevierville, TN, our hotel offers a variety of helpful services and amenities, including free Baymont Breakfast Corner each morning, a well-equipped business center, guest laundry and free parking. Guest rooms offer free high-speed WiFi, flat-screen HDTV, microwave, mini-fridge, ironing facilities, coffee and tea maker, or upgrade to a suite with sofa bed and balcony for extra space. Reserve your room online today and bring your dog with you for a nominal fee. Each year, travelers plan trips to Sevierville, TN hotels to take advantage of the many thrilling attractions in the area. Family-friendly comedy nights are unforgettable at The Comedy Barn Theater with magicians, jugglers, musical entertainment and trained animal performances. Entertaining educational exhibits can be found at Ripley's Aquarium of the Smokies and WonderWorks, and Dolly Parton's Stampede Dinner Attraction offers delicious cuisine on the sidelines of spectacular entertainment! If you are a fan of live concerts, Smoky Mountain Opry is the hotspot for high-tech musical performances, while Dollywood and Dollywood's Splash Country offer a poolside paradise with thrill rides and live entertainment. For sightseeing, hiking and fly-fishing opportunitiesspend some time at Great Smoky Mountain National Park. ... more   less 
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Also Known As:
Best Western Greenbrier Hotel Sevierville
Best Western Sevierville
Sevierville Best Western

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