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Sleep Inn & Suites Smyrna
Ranked #10 of 11 Hotels in Smyrna
Reviewed 18 August 2014

The hotel was easy to find, right off I24. It seemed to be remodeled recently although the carpet in our room was frayed at the door, may have be lousy installation. We had the last room down the long hall and it had a bit of a musty smell, could it be because we went through Expedia to get the room? It made me wonder.. They had a breakfast offered but we left too early to enjoy it. The bed was clean and that is what matter.

  • Stayed: August 2014, travelled with family
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    • Sleep Quality
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Thank crusinbk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSmyrna, Manager at Sleep Inn & Suites Smyrna, responded to this reviewResponded 27 August 2014

Thank you for choosing our hotel for your travel. Our guest are important to us we want to make sure your stay is what you expect as we are getting ready to remodel up day our hotel we hope you will come back see our progress.
Thank you for your feed back this helps us to better serve you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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69 - 75 of 108 reviews

Reviewed 8 August 2014

We stayed at the Smyrna Hotel and were immediately impressed by the female night manager helpfulness. She gave us directions and advice on area facilities and events. The price was reasonable and the room clean.

Our impression was destroyed upon the arrival of Mr. Patel in the morning. He was discourteous and very unaccommodating. Especially when we informed him of our emergency and need for a one hour check out extension. He bruskly informed us that late check out was 11:30AM and could not be flexible. This caused us a great inconvenience.

Fortunately, before we left we talked with the morning female manager who informed us that actual late check out was noon and if we needed more time. Her courtesy made, Mr. Patel only a bad afterthought.

In short, excellent stay IF you get the right manager. Avoid Mr.Patel

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
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Thank Lmira20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSmyrna, Manager at Sleep Inn & Suites Smyrna, responded to this reviewResponded 27 August 2014

We are so sorry for any inconvenience you may have had . Your input is important to us so we can correct any problems.
We hope you will come back and see us let us make it up to you

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Reviewed 1 August 2014

The driver was feeling ill and instead of driving past Nashville, we decided to stop in Smyrna, TN. There were several hotels in this one area (side by side). Sleep Inn had a coupon in the Hotel Coupon Book and it was also located in between a Cracker Barrel & Ruby Tuesday. The young lady at the front desk was very friendly and accommodating. We got a regular room but it was very large and had 2 double beds. We would have preferred a queen bed but that's what we got with a discount coupon. This is only 2nd Sleep Inn that we've stayed in and this one is definitely a higher grade than the other one in Florida. It had everything we could want for a 1 night stay. They had a full hot breakfast but it just didn't look appetizing to us, so I tried the oatmeal but it was tasteless so I tossed it. Nothing else looked that good but some others might like it.

  • Stayed: July 2014, travelled as a couple
    • Value
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Thank Mickie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSmyrna, General Manager at Sleep Inn & Suites Smyrna, responded to this reviewResponded 27 August 2014

Thank you for taking the time to let us know about your stay we hope you will come back see us after our remodel .
Thank you for choosing Sleep Inn & Suites as your hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

The desk clerk was very helpful and the room was clean . The morning breakfast was good ad the rates were not bad . The hotel is close to my company in La Vergne . Plenty of stores an dinning , always have a good time there

Room Tip: Stay by pool if possible
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  • Stayed: December 2013, travelled on business
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Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

OK, so I needed to stay right along this strip of hotels to be near my destination and this was the cheapest of the bunch on the booking services. Reading the reviews I wondered if I made big mistake. I experienced nothing near the 1 star horror stories posted here however and we were able to get decent night's sleep for the most part. However, overall things were pretty shotty, especially for nearly $100/night. Things started with being warned at check in that two pop machines would be out in the hall near our room. They nearly blocked the back exit (luckily I'm skinny). Apparently maintenance was going on in the room that holds the (broken) ice machine and vending but I saw no activity while there.

The room was clean enough but didn't smell great. The AC worked fine but the bathroom was fitted with a discount store fixtures. Weird stuff like the sink faucet spout was about 1/2 in from the back of the bowl such that you could hardly cup your hands under the water without hitting the back of the sink?? Caulk peeling away in the tub. In spite of all the complaints, we weren't totally grossed out but this was well under par. The final problem was about 7am our final morning someone started coming in the room (apparently had a key) but he safety door latch stopped them. On checkout I mentioned this to the clerk and he said the computer showed that we had already checked out (Implying the room has been assigned to a new guest)!?! This was a prepaid 2 night stay so there is really not excuse for this type of mayhem.

Unless you are really cheap like me, pay the extra $20 per night for one of the other places along Highwood Blvd.

  • Stayed: June 2014, travelled as a couple
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1  Thank ItsTheView
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014 via mobile

When we arrived to check in around 8:00pm the front clerk was not one but friendly. She was wearing a t-shirt and jeans so we weren't even sure she was the clerk. She never smiled or looked at us and we had to ask her to repeat herself several times. The elevator and hallways are dirty. The room was cleaner than I had imagined after seeing the hallway.
On our check out day there was a knock at my door at 1112 it was someone asking if I was leaving because it was past check out. I advised them that my email confirmation clearly states that check out was at noon.
We stayed at this same hotel many times a couple if years ago and it was wonderful then. It must be under new ownership. Will not be staying here again

Stayed: May 2014, travelled as a couple
2  Thank Julie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

We were tired, and decided that the Sleep Inn being a national Chain, and immediately nest to Cracker Barrel, and a Hilton Garden Inn, would provide a lower cost but reasonable rate, and room. The desk clerk was very helpful and pleasant, and soon we negotiated a rate for a King single of about eighty dollars, with a hot breakfast.
Hallway carpets were simply filthy,as they cater to local constructuion contractors. I should have noticed tihe entrance sign asking the guys to remove the mud and gravel from thier boots, before entering. The entrance to our room 330 had shredded carpet three to four inhed into the room, not cool. The room was however clean, and the bed fine, and towels were good for an economy hotel. But the AC is not wall thermostat controlled, and we either sweated or froze all night long, The pillows (plenty) were almost useles, all fluff no substance, Breakfast was of marginal quality.Overall a less than satisfactory stay. Not again for this couple.

Room Tip: Go elsewhere.
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  • Stayed: May 2014, travelled with family
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1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sleep Inn & Suites Smyrna

Address: 2689 Highwood Blvd, I-24 & Rt. 266, Smyrna, TN 37167-9304
Phone Number:
Region: United States > Tennessee > Smyrna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 11 Hotels in Smyrna
Price Range: £52 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn & Suites Smyrna 2.5*
Number of rooms: 79
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Also Known As:
Sleep Inn Smyrna
Smyrna Sleep Inn

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