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“Great Service”

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Hilton Garden Inn Nashville/Smyrna
Ranked #2 of 12 Hotels in Smyrna
Certificate of Excellence
Sevierville, Tennessee
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great Service”
4 of 5 bubbles Reviewed 24 September 2013

We stayed one night at this hotel. Check in was very efficient and front desk folks were very friendly. Our room was nice and clean. Beds were very comfortable and the pillows were great. I always seem to have a tough time with pillows at most hotels but I slept comfortably. The bath towels were great! Nice and soft. I would say that our only slight disappointment was with breakfast. The scrambled eggs left much to be desired. I would recommend an omelet or other fresh cooked egg choice over the scrambled eggs. They looked much better. However the bacon, hash browns, biscuits, and other items were delicious. The breakfast folks were just as friendly as the front desk folks. Hotel was very convenient to restaurants and shopping and right on I-24. We will stay here again if we are in the area!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sellars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, 27 September 2013
We are glad to read you have such a high opinion of our staff and hotel and will be back the next time you are in our area. All of us here at the Hilton Garden Inn Nashville/Smyrna would like to thank you for such a nice review and for your business.
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462 reviews from our community

Traveller rating
    286
    90
    42
    32
    12
See reviews for
167
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15
165
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Smyrna, TN, United States
1 review
5 of 5 bubbles Reviewed 24 September 2013

Great time in the Nashville area as well as a great value using Honors points combined with $40 per night. Located out of the hustle and bustle of metro-Nashville, yet close enough to go into town if you need to. Nearby shopping with great restaurants. Also close to Murfreesboro and Middle TN State

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jimmy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, 27 September 2013
 We are delighted to know you had a wonderful time here and enjoyed our hotel the Hilton Garden Inn Nashville/Smyrna. Thank you for such a nice review and we hope to see you again when travel plans permit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Palm Beach, United States
2 reviews
5 of 5 bubbles Reviewed 20 September 2013

Beautiful hotel with exceptional service. At first was skeptical about eating at hotel, but dinner was incredible, huge portions and reasonably priced. Even earned extra points. Everyone went out of their way to make our stay a pleasant one. Will definitely go out of our way to stay here again if we are even remotely nearby!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, 24 September 2013
I appreciate the review of your recent stay at our hotel the Hilton Garden Inn Nashville/Smyrna and are happy to read you would go out of your way to stay with us again . Thank you so much for such a great review and for your business. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, Tennessee
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 19 September 2013

Very fast check-in, clean room, easy place to stay. Quiet, close to interstate and several resturants. You have to cross the interstate for a gas station but that helps with traffic on this side though. I would absolutely stay here again and I will try to stay here again when I am in the area.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wade R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, 20 September 2013
I’m happy to read from your review that you enjoyed your stay at our hotel the Hilton Garden Inn Nashville/Smyrna. I was especially glad to read that you has a speedy and efficient check-in. Our main concern is for all our guests to have a welcoming stay and I am thrilled that we were able to make your stay enjoyable. Thank you very much for your business and I look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crawfordsville
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 12 September 2013

This venue is excellent. Everything about the facility is really nice. A place anyone would want to spend time. The accommodations made for a very comfortable and enjoyable stay. The staff upon arrival and departure were at our service all the time. Next time you're in the area of Smyrna, TN make a point to stay at this Hilton Garden Inn. I was very pleased.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Malcolm P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, 13 September 2013
We are glad we were able to provide you with an excellent stay here at the Hilton Garden Inn Nashville/Smyrna and would like to thank you for such a nice review. We hope you will be able to stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 September 2013

We had great service here and they were very accomodating. They had the crib already in the room when we got there. They offered free snacks for Hilton Honors members and the breakfast was freshly cooked and very good. We stayed there on our way to Florida from Ohio and the stay was so pleasant that we decided to stop and stay there on the way home even though we had not planned on staying anywhere on the way home. They were very accomodating and helpful with all the luggage that we had for a child.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, 10 September 2013
 Thank you for the kind words regarding our staff here at the Hilton Garden Inn Nashville/Smyrna. We are happy you think we a very helpful and accommodating. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
1 review
5 of 5 bubbles Reviewed 7 September 2013

This place is by far on of the best hotels I've ever stayed at. The hotel is always spotlessly clean, the rooms are fully updated and comfortable. The bar is always well stocked, and they are willing to do just about anything to make sure they have what you want in the bar. I think the staff is what makes this place great though. The front desk folks are always helpful, the kitchen crew is fun and the food is even really good too. The bartenders are a hoot. The management actually care about you as a person, and do whatever they are able to make sure your stay with them is as close to the comforts of your own home as possible. I simply just can not say enough good things about this hotel, and I highly recommend the HGI Smyrna!

Room Tip: I've stayed in this hotel several times, and have yet to have a bad room, so any room should be...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MVennera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Nashville/Smyrna, responded to this review, 10 September 2013
Thank you for stating that our hotel the Hilton Garden Inn Nashville/Smyrna is the best hotel you have ever stayed at. We appreciate you kind words and your business. Hopefully, we'll have the opportunity to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Nashville/Smyrna

Property: Hilton Garden Inn Nashville/Smyrna
Address: 2631 Highwood Blvd, Smyrna, TN 37167-9303
Phone Number:
Region: United States > Tennessee > Smyrna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Smyrna
#4 Family Hotel in Smyrna
#4 Romantic Hotel in Smyrna
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Nashville/Smyrna 3*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hilton Garden Inn Nashville/Smyrna reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nashville/Smyrna Hotel Smyrna
Hilton Garden Inn Smyrna
Hilton Smyrna
Smyrna Hilton

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