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“NEVER AGAIN” 1 of 5 bubbles
Review of Guest Inn

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Guest Inn
Ranked #5 of 7 Hotels in Sweetwater
Huntsville, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“NEVER AGAIN”
1 of 5 bubbles Reviewed 10 September 2012

My husband and I stayed at this hotel last night and were completely unhappy. We payed $52 dollars to sleep on a hard bed with blood stained comforter, and rock hard pillows. Everything was outdated! The lights barely worked in the room and the there was NO shower head in the shower. Resulting in us taking a shower that felt like we were being pressure washed. After that lovely experience went to the "so-called" continental breakfast that was just pathetic. They were out of everything and the staff seemed to be more than unhappy to restock. No coffee, no creamer, no fruit and stale nasty cereal. It shouldn't be advertised as a continental breakfast. I have stayed ALL over and this is definitely in the top 3 horrible places. I would honestly LOVE my money back.

Room Tip: Go somewhere else!
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  • Stayed September 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank awarren1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hilltophotel60exit, General Manager at Guest Inn, responded to this review, 12 September 2012
We are extremly sorry for inconvenience to you ,we have new mattresses in some rooms that are bit hard,but if you would have called 24 hrs front desk we would have been glad to switch you to room with soft mattress,even for breakfast we are there at front desk always close enough to refil the breakfast items all you neeed is to just ask us,
still as you had to face the difficulty while you stay we will be glad to give you 50 % off during you next stay. thanking you.
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130 reviews from our community

Traveller rating
    43
    29
    8
    11
    39
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Bluffton, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 August 2012

The view from the top is fantastic and so is the friendly service. Located at the top of a magnificent sweeping stairway, our suite was spacious and attractive and the bed, in a separate bedroom with it's own private bath was very comfortable. Extra fresh towels were always available for the asking, the better to enjoy the wonderful pool. BTW, there are two pools here, both indoor and out. Just outside our door was a cozy rocking chair, perfect for catching a glorious sunset through the expansive west facing windows, just one of the many special touches that make your stay feel comfortable. Although your fee will include a hot continental breakfast, our room was equipped with it's own full kitchen and separate dining area.

The Hilltop is an easy drive to Gatlinburg, Knoxville and the Smoky Mountain. Plenty to do and the friendly owner, Ali, and staff will make you feel like a member of the family offering maps and up to date info on area events. s are all within a short drive. Wi-Fi and 2 cable TV's made keeping in touch a breeze.

Room Tip: The suites are huge and have everything you need including a full kitchen, separate living/dinning a...
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  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PithyPeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hilltophotel60exit, General Manager at Guest Inn, responded to this review, 4 September 2012
Dear Madam, We are so glad that your liked your stay at our HOTEL, we thank you for your business and very grateful for your nice review.
We would like you to travel and stay at our hotel always with you Friend from Georgia.
Wish You all the Best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 August 2012

Stay was excellent like a home away from home . Great staff ,clean pools , excellent location on top of hilltop where we saw beautiful sunset and sunrise.

Community around location Sweetwater was kind and friendly as staff at hotel. Was close to flea market, antique shops
, local downtown and Knoxville. It's vicinity to sky lifts and Lost Sea Caverns , and the Appalachia's were a plus. Friendly staff
And owner presence make for a warm stay and grill and restaurants around the place were excellent.

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jmskkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hilltophotel60exit, General Manager at Guest Inn, responded to this review, 22 August 2012
Thanks a Lot for your wonderful review and also for you visit to our Hotel,we will have special free upgrade to suite on your next visit.
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New Orleans, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 14 August 2012

My father and I pulled off the road and stopped here to sleep while moving me from MA to New Orleans. First off, the staff didn't seem to know what rooms were available. We asked to be placed on the outside lower level so that we could be near my car, which had all of my belongings in it. They placed us on the inside lower level stating that there weren't outside rooms available, however when we went to park several of the lower outside block were unoccupied. My father went to see if we could switch and they changed us without a problem. The room itself seemed relatively clean and comfortable, but a little outdated with an older standard-tube TV (not a big deal). The bathroom was a vanity in the main area with a drippy faucet and then a separate shower and toilet. The shower room was seriously in need of love; bubbly/ peeling paint, kind of dark, mildewy grout. The linens were also seriously lacking; initially they just seemed thin and worn out, but one of the towels had several unattractive stains. (It was at least handy for muffling the sound of the drippy faucet.) The bed linens were a little better with older spreads and adequate sheets, although one pillowcase had a hole. There was a channel guide was completely wrong. The continental breakfast in the main building (the only building with wifi) was lacking. There was a very limited spread and did not include any fruit. The hotel had put out, in the main building, ice in a cooler to make it more accessible to people in that building, but the cooler was pretty dingy. Overall just needs some updating and attention to detail. This is probably the cheapest and closest to the highway, but if might be worth the drive and extra money to stay in one of the other several area motels/hotels.

  • Stayed August 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank EEG22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hilltophotel60exit, General Manager at Guest Inn, responded to this review, 22 August 2012
Dear Sir , WE Are Sorry for the inconvenience to you as we have hired new staff, we hope we will be able to serve you better next time,we will also upgrade your room for no extra cost.
thanks
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Travellers are raving about these Sweetwater hotels

Harrisburg, Pennsylvania
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 3 August 2012

Facilities are worn out, need complete make-over. Pool was very large and very nice. Room cost was cheap, but you get what you pay for. Management was very responsive to problem with room frige, providing an alternarte room.

  • Stayed August 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hilltophotel60exit, General Manager at Guest Inn, responded to this review, 8 August 2012
Thanks for you Review and we would like you to know that we are going through partial renovation at a time.and we Hope your next visit will be better than this time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 July 2012 via mobile

My friend and I arrived late Monday nite only to be greeted by the owner who was as gracious as could be .we planned on running the tail of the dragon but woke up to a torrential down pour. After a late start the owners allowed us to leave our bags in the office which was very accommodating .needless to say the owners are biker friendly for sure!the hotel was clean and comfortable.


Thank you from
Mike and Butch. (Florida)

Stayed July 2012, travelled with friends
Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hilltophotel60exit, General Manager at Guest Inn, responded to this review, 8 August 2012
We thank you for your review and also for staying with us, We will be glad to see you again on your next ride to Sky-Way and Dragon Tail, be safe and thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
River Ridge
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 June 2012

The price was right and the people who run the place couldn't be nicer. Nice pool, safe and clean with a nice view. Mario S.

  • Stayed June 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Guest Inn, responded to this review, 2 July 2012
Dear Mr. Mario.S it was a great pleasure to meet you and be of service to you, we will be glad to see you again with your Guitar. Thanks for staying with Hilltop hotel and for nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Guest Inn

Property: Guest Inn
Address: 180 New Highway 68, I-75 exit 60, Sweetwater, TN 37874 (Formerly Hilltop Hotel & Conference Center)
Region: United States > Tennessee > Sweetwater
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Sweetwater
Price Range (Based on Average Rates): £
Hotel Class:2 star — Guest Inn 2*
Number of rooms: 106
Reservation Options:
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Also Known As:
Hilltop Hotel And Conference Center

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