review of the hilltop hotel
I recently moved from Miami Beach to Chattanooga. I went to Sweet Water, TN to visit with friends that I had not seen for over a decade. To make the best of this visit I decided not to stay at my friends' RV. Instead, at close to midnight I went out looking for a room. After two other places, I came to the Hilltop Hotel and was greeted by a well awake attendant that paid attention to what I needed. The rate for two nights was 100. Lobby was clean and I was given clear instructions on how to get to the room. I needed "very non-smoking, ground level" room. That's what I got. I needed a microwave and fridge and both of those were available and CLEAN. The decor is unimpressive but the place was CLEAN. Bed was comfortable and no bedbugs, no hair, and no one else's items were found anywhere in that room. Air was working and the bathroom was clean but looked old. I went to sleep and next morning I tried to work. No WiFi. I called the front desk. Nice lady apologized and asked me to come to the lobby at my convenience for a room change. She said poolside rooms had a stronger WiFi signal. The desk attendant was very sweet and made sure I had everything I needed in this new room. Her name was Farida. Great service in spite of being busy. Next room was what I needed. The pool was closed to the public but was not covered so the sight was not pleasant. That was minor. The room attendants were cleaning the room next door and they were very kind and wished me a good stay. One of them was a young man who clearly knows how to treat a customer. His smile was sincere and his demeanor very professional. I went for breakfast the next day and Farida and every one working there acknowledged my presence with a kind smile and a good morning. Minor negative details are difficult to remember after such great service.
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- Also Known As:
- Hilltop Hotel And Conference Center