We found several positives as we stayed in Bear Creek cabin near Laurel Valley Golf Course this week but unfortunately, the negatives of the cabin's cleanliness far outweigh the positives.
Starting with the positives, Bear Creek cabin is a very nice one BR with a queen bed, and a king size bed in the sleeping loft. The layout of the cabin is very nice, although the master bath is located off of the sleeping loft, which we thought was a bit odd but not a problem. The furniture in the living room and the kings sized bed was very comfortable, much more comfortable than other cabins we have stayed in on past visits to the Gatlinburg area. The cabin is very shaded which makes for very comfortable seating on the back deck, or the front porch, and the gas grill provided allows many opportunities for preparing your meals rather than eating at the local restaurants. We found the kitchen equipped with pretty much any utensils, dishes, or tableware that we would want. The cabin is easily accessible from US 321, with many great views of the Laurel Valley Golf Course on the drive. The resort has a security guard at the entrance during the evening hours, who was always pleasant and joking when we arrived home from the day's activities.
The negatives of the cabin though, FAR outweigh the positives. We found the cleanliness and general appeal of the cabin to be woefully inadequate in comparison to other cabins that we have used in past visits to the area. First off, in the kitchen above the cabinet over the sink, and in the master bathroom areas there were hanging cobwebs in locations that would easily be reachable by dust mops. In the ceiling light in the master bathroom there were umpteen dead insects that were clearly visible when the light was on. On several locations on the ceiling in the master bathroom there were spots of mold. The walls in all areas of the house with the exception of the living room, had not been painted with a finish coat, and were covered with many scuffs and smudges. The only shower that was located in the cabin had the moldiest and poorest fitting shower curtain liners that we have seen. And the kitchen, bedrooms, and bathrooms all had the shoddiest trim we have seen in any rental cabin we have used in the past.
For the services provided by Dogwood Cabins, the staff appears to be friendly, but very disinterested about the complaints that we brought to their attention. Upon checking in, we were told to make sure all trash was taken to the community trash bins. We took the trash there twice during our visit, and BOTH times the garbage bin was not there, which forced us to make the trek to the Dogwood Cabins office to dispose of the garbage. When we checked out, and informed the staff of the cabin's general dirtiness, I was informed that the owners of the cabin had been there in June and performed a "thorough cleaning". Please judge for yourself from the pictures uploaded.
We loved the quiet side of the Smokies that Townsend provided, but we will not be using Dogwood Cabins in the future.
- Official Description (provided by the hotel):
- Welcome to Laurel Valley...A fourteen-hundred acre gated community located in the quaint mountain village of Townsend, Tennessee.Bordered by The Great Smoky Mountain National Park and the Laurel Lake Nature Preserve ... Our picturesque views and natural beauty are protected from development and change only with the seasons. At the heart of the valley is a beautiful and challenging eighteen-hole golf course, which is open for daily-fee play. Conveniently secluded at the entrance to the National Park and only minutes from Knoxville ... Life in Laurel Valley can move as fast or slow as you choose ... And whether you prefer acres of privacy or a golf villa overlooking manicured fairways ...Laurel Valley Mountain Resort is Smoky Mountain living at its finest. ... more less
- Also Known As:
- Dogwood Cabins At Trillium Cove Hotel Townsend