My first experience was disappointing with a stay at the Southern Comfort cabin, mainly because it was filthy upon arrival. After reading through all these other reviews, I can't understand the inconsistency in the service. How much is up to Dogwood and how much is up to the homeowner? It's either fabulous or filthy. Being in the woods you would expect the occasional bug, but it look liked no one had vacuumed in quite some time (it could be that the vacuum in the cabin didn't work and that is the one that was used?) Dust, cobwebs, crumbs inside cabinets, dirty dishes, floors that turned your white socks brown on the bottom along with an unhealthy HVAC unit that had a layer of grime so thick on the intake that you could barely see the slats. There was some sort of animal feces and multiple mousetraps in one closet (?) The kitchen was ill equipped with a rusted coffee maker, a dishwasher (broken racks, missing wheels on the bottom rack that prevented the spinner from even functioning without some creative use of 2 wine corks) that was probably original to the cabin 12 years ago, chipped dishes, beds had worn out mattress covers and nasty yellowed, stains on pillows, light bulbs were out everywhere, the amenities list a charcoal grill, but only a rusted "gas" grill that was unusable existed and the first several hours of "vacation" were spent cleaning - how is this right? The view outside was fabulous if you didn't get a splinter in your behind from the broken wood on the rocking chairs. The hot tub seemed functional - I hope it was cleaned as there was an additional "hot tub cleaning fee" charged, but I'm not confident in this matter due to the condition of the cabin after it had been "cleaned." The cleaning folks need re-trained... or just trained correctly to begin with - I have been in the industry and know that it can be accomplished with some quality control checks and accountability along the way. The cabin in general is badly in need of some updated appliances, new linens, a carpet cleaning, a window cleaning, etc. It wasn't the worst place I've experienced and I will report that my bedbug glue trap came up empty - thankfully. There is a plus - it was bedbug free, for now. It also said NO SMOKING which was a big plus for me on the amenities list, but in the corner of the porch was a butt can full of cigarette butts-what? Did enjoy that the cabin wasn't directly next to other cabins so there was a sense of peaceful serenity out on the porch swing. Being outdoors and enjoying the hills on bike rides around the golf course was fun - have my eye on some other cabins that I might want to check out in the future, but not sure I can trust Dogwood and the false advertising provided on the website. Enjoyed Townsend as opposed to the traffic in Gatlinburg and the close proximity of Smokey Mt. National Park.
- Official Description (provided by the hotel):
- Welcome to Laurel Valley...A fourteen-hundred acre gated community located in the quaint mountain village of Townsend, Tennessee.Bordered by The Great Smoky Mountain National Park and the Laurel Lake Nature Preserve ... Our picturesque views and natural beauty are protected from development and change only with the seasons. At the heart of the valley is a beautiful and challenging eighteen-hole golf course, which is open for daily-fee play. Conveniently secluded at the entrance to the National Park and only minutes from Knoxville ... Life in Laurel Valley can move as fast or slow as you choose ... And whether you prefer acres of privacy or a golf villa overlooking manicured fairways ...Laurel Valley Mountain Resort is Smoky Mountain living at its finest. ... more less
- Also Known As:
- Dogwood Cabins At Trillium Cove Hotel Townsend