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“Great place to stay!”

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Townsend Gateway Inn
Ranked #2 of 10 Hotels in Townsend
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 24 July 2012

We rented two rooms for a three-night stay late July. Room 7 has been remodeled, but room 10 hasn't yet. She told us that when we checked in, which was nice. I stayed in room 7 and it was lovely and very clean. The beds are comfortable and the rooms are quiet. My niece stayed in room 10, so I checked it out. It is still very nice and just as clean and comfortable. They keep you in snacks and coffee, they are friendly and helpful and the hotel is well located. You won't have any unpleasant surprises here!

  • Stayed: July 2012, travelled with family
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1  Thank itsme018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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399 - 405 of 530 reviews

Reviewed 23 July 2012

This was our second time staying with Townsend Gateway Inn. It is a wonderful place to stay and the owners are great. Cleanest place I have ever stayed anywhere! The goody basket is a welcome treat! Love this place.

  • Stayed: July 2012, travelled as a couple
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1  Thank Renee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2012

I stayed in this Inn because of several great reviews. All the info was correct. Everything was clean and I loved the old feel charm that this had. My bed was comfortable along with the pillows and the linens were clean. I am really particular about beds and linens and everything on the bed was clean to my satisfaction, which is hard to do. We met Pete and Colleen who are 2 of the propietors. Very nice people who are great at what they do. We were comfortable and will be staying there on our next vacation to the Smokies. Thank you.

  • Stayed: July 2012, travelled with family
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3  Thank sillapresley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

This was our 2nd stay at Gateway Inn and will be the only place we stay from now on when we visit Townsend. I can't say enough how clean this place is and how friendly the owners are. They go out of their way to make sure you have everything you need and are comfortable.Loved the baskets of goodies they give out daily.See you in the fall Gateway INN

  • Stayed: July 2012, travelled with family
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2  Thank CantonGagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2012

My husband and I stayed only one night at this place - we arrived late and left early in the morning to visit Cades Cove before the rush of cars and people.
Only 9 miles from Cades Cove, this place is a great location! However, this is a small town where shops close early. We bought our grocery at Pigeon Forge.
We had booked a double room with 2 beds because this was cheaper. The room was huge and included all the amenities to prepare and store food (fridge, microwave, coffee maker). The complimentary basket was well appreciated too.
The men at the front desk was really nice and helpful.
We would come again.

  • Stayed: July 2012, travelled as a couple
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2  Thank Emilie_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2012

This is a very well run, clean inn located just outside the Smoky Mountain National Park. It is a superb location near so many attractions (Gatlinburg, Pigeon Forge, Cades Cove, the Tail of the Dragon, Foothills Parkway), yet it is a very peaceful quiet spot. When you get an actual key to your room with the plastic fob, you feel like you've gone back in time....... to a good time, when things were simple. Our room was spacious and as I said before, clean. Very clean. We had a king bed as requested (that slept so wonderful) and the room had a mini fridge and microwave. I could repeat what others have said about the goodie basket and nice hardwood floors....yes, those are really nice amenities. What we loved most was having the rocking chairs on the porch to sip our (not so good) coffee in the morning, or cocktails in the evening. For some reason, we have never been able to get coffee to taste very good coming from hotel room coffee makers. The little pouches of coffee just seem to lack something, so we usually bypass that and just get coffee from the lobby. Well, you can't do that at the Gateway Inn, so we just made do with the coffee packets provided. Two other things that I'd like to see added would be better lighting in the vanity area, and tissues provided. We just used toilet paper instead. The bathroom and vanity areas have dispensers containing soap, lotion, shampoo, conditioner. This helps keep things neater and cleaner looking. This would be our first choice if staying in the area again. It is a great value for a wonderful place.

Room Tip: I'm sure it may depend on what size bed you request, but some rooms get morning sun and afternoo...
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  • Stayed: June 2012, travelled as a couple
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3  Thank swarren2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2012

Agree with the most of the other written reviewers, but feel their star rating is a bit high. This is a family run/owned, nicely refurbished 50's type motel. Mike was very helpful and friendly. We liked that it was a small motel with spacious units, comfortable beds (one in our room had a memory foam topper), nice linens, refrig, microwave, and hardwood type floors. The solid flooring was a nice feature making the floor look and feel clean. One step up from the parking lot onto the porch and into the room was convenient, too. Enjoyed the rockers on the front porch with the river spillway across the highway providing a good view, unless the parking lot was full of vehicles, which blocked the view. The location is great, right on the outskirts of Townsend, near the park entrance, easy walking distance to a couple of tubing outfitters, restaurants, and ice cream shops.

Overall, the room was very clean. Upon opening the door, the room had a bit of a musty smell, but we quickly got use to it. When we opened the cabinet doors beneath the sink, the smell was stronger. One day our beds weren't straightened (being eco-friendly, we didn't expect the sheets to be changed), but we did expect the beds to be made. We reused our towels several times. When we put them in the floor or tub, they were picked up, but not replenished. When we noticed, Mike quickly replenished them for us. The shower curtain was beginning to develop a bit of a pink tinge (precursor to mold) on the lower edges.

The breakfast/lunch snack baskets were nice, but we're accustomed to a breakfast area where the selections are broader. One day the basket was replenished, but Mike took care of that, too. If there was a basket item we particularly liked, we'd tell Mike and he made sure we had it.

The a/c was located above the sink in our room with the on/off switch on the wall. Another reviewer mentioned a remote to change the temp. We never saw a remote for our unit and it appeared to be an older model a/c that didn't have a digital temp control. Maybe we should have asked. Regardless, it cooled the room quickly, but we had to shut it off/on when it got too cool or too warm. Once the room was cool, a ceiling fan would have kept us comfortable by distributing the air, but there wasn't one in the room. The a/c was quite noisy, too. Again, not a problem for us because it drowned out any noise coming from outside the room. TV was an older model, not flat screen, but it worked fine.

People traveling with children might be disappointed because motel doesn't have a functioning pool. We often find the pool area to be noisy, so we were glad that it didn't have one. Some of the nearby campgrounds allow people to use their pool for a small fee. Or, you can enter the river at several nearby places to play in the water.

Being a small place, it doesn't have an exercise room, breakfast area, or business center. No problem for us as we were getting plenty of exercise during our outings, we brought cereal and milk with us, and we had access to a friend's computer, but worth mentioning because at most places we stay these are standard.

Overall, we enjoyed our stay and will recommend it to others, but with the above mentioned caveats. We plan to stay at the Gateway the next time we're in Townsend because of its location and it is a good, solid value.

  • Stayed: June 2012, travelled with family
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2  Thank retired-luvnit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Townsend Gateway Inn

Address: 8270 State Highway 73, Townsend, TN 37882-4302
Phone Number:
Region: United States > Tennessee > Townsend
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#1 Romantic Hotel in Townsend
#1 Green Hotel in Townsend
Price Range: £56 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Townsend Gateway Inn 2*
Number of rooms: 17
Official Description (provided by the hotel):
The Townsend Gateway Inn offers travelers a comfortable, enjoyable and restful stay, providing luxurious accommodations in a unique environmentally friendly family atmosphere. Beautifully appointed rooms and a host of amenities add to the charm of the Townsend Gateway Inn making it one of Townsend Tennessee's most desired travel destinations and a natural choice for our guest. ... more   less 
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Also Known As:
Townsend Gateway Hotel Townsend

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