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Living room with flat-screen, gas fireplace, cable TV, WiFi, and Jacuzzi tub!
Full eat-in kitchen with all the essentials!
Living room and eat-in kitchen, equipped with all the essentials
Sparkling hot tub located on the side deck
Relax and watch the sunset from the peaceful porch
What a great place to enjoy a book!
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Overview
Holiday Rental House -
2 Bedrooms, 1 Bathroom, Sleeps 4
Townsend, Tennessee

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Dwayne H
Ball Ground, Georgia
Level 1 Contributor
3 reviews
“Is anybody here?”
Reviewed 12 September 2014 for a stay in September 2014

We stayed for 3 nights here. I attempted to call the office with the cabin phone to ask about wash cloths. The cabin phone did not work. My wife noticed there was no hair dryer in the cabin, (this was not a big deal, just did not want them to think we took it) I used my cell phone, could not get a answer, so I left a message. No return calls at all. When we walked onto the front porch we noticed a charcoal grill that had not been cleaned out. A metal bucket sat beside the grill & ashes & half burned charcoals were scattered around it on the floor. We noticed in the kitchen the cabinets were sticky with what appeared to be grease from the stove under them. The cabinets and the stove needed a thorough cleaning! In the tiny bathroom we noticed toothpaste spray on the walls and light switch. The mattress on the bed in one of the bedrooms was sagging in the middle. After checking it out I saw that the box spring was made of plywood and cardboard. No springs at all. The same mattress and boxspring set is in the other bedroom but had not been used quite as much. The air conditioner never got the cabin below 78 degree the entire time we were there. The last night it stopped working all together. Yes, I called about it too, got no return call on it either. We slept with some of the windows open that night. Could not open all of them because there were no screens on all the windows. I will never stay here again. There costumer service is absolutely non existent! This place is way over priced even with a Groupon!

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Service
Liked least: no A/C! Dirty bath and kitchen!
Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Sep 2014
Dear Dwayne,

We were so sad to hear of your less than excellent experience staying with us at Cedar Cove cabin at Tuckaleechee Retreat Center. It is our goal for each and every guest to have an outstanding time and be able to refer their friends and family to us. We understand this is not the case with you, and we would love to have a second chance to make this up to you. Please know that this level of service and standards are not the norm here, nor is this type of review.

Our Innkeeper was on vacation when she received your message on her cell phone, and she called our Maintenance Supervisor to visit your cabin to resolve your situation. He went to your cabin, but all the lights were out, and because he did not want to disturb your stay at the late hour, he waited until the next morning. Going forward, we are making the Innkeeper’s cell number and the maintenance man's cell number available for problems, instead of the office, so that reaching a person will not be an issue.

I’m sure it was frustrating for the A/C to not get below 78. This has been serviced.

We are in transition with our cabin phones – thank you so much for calling this to our attention! Thanks to your e-mail, we have left notes on the phones until they are (hopefully very soon!) fixed by a technician specializing in internet phones.

We have also recently transitioned with our cleaning company. The issues that you noticed with your stay will not happen again in the future. We would like to express sincere regret for the non-cleaned grill, as well as the cabinets and stove. Again, these issues have been addressed and resolved.

Tuckaleechee Retreat Center is actually a non-profit ministry, funding Children’s Bible Ministries, a network of Christian camps in 11 locations nationwide. As we can budget upgrades, we desire to do so, in order that our guests may have the most comfortable and relaxing experience. Mattresses are at the top of this list, and we have begun to upgrade our main lodge, Elk, in this capacity. The box springs currently in the cabins are standard, nothing fancy, but we are sorry this was uncomfortable for your group.

We would love to offer you a complimentary one-night stay, sometime before the end of this year. Please call Ruth White, Innkeeper, at 865-621-0827 to book your stay, and please reference this letter.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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