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“Good stay but am wondering about communication”
Review of Dancing Bear Lodge

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Dancing Bear Lodge
Ranked #1 of 10 Hotels in Townsend
Certificate of Excellence
Weaverville, North Carolina
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
“Good stay but am wondering about communication”
Reviewed 18 January 2010

This lodge came recommended by a two friends. It is a nice quiet area. The lodge building is in sort of a Montana-high country style but shows some signs of wear w/ chipped paint on the door - little things that could be fixed easily. Our cottage had a large bed w/ a desperately soft mattress and a relatively tiny bathroom given the size of the cabin and the fact that there is a jacuzzi tub in the sitting area. I could have done w/ a larger bathroom that enclosed the tub but i guess the point was to have it near the fireplace. Fireplace was great and there were plenty of dry logs at our disposal.
We enjoyed dinner in the lodge and service was very attentive. Also liked being able to get into the hot tub that was on the back deck of our cabin.
What I didn't like was the fact that I realized when I got home that I had inadvertently left a pair of valuable (both monetary and sentimental) earrings on the bedside table. I called immediately and though it was the same day we had checked out the gentleman (who had shown us to our table and recommended our wine) acted as though he didn't remember me. He said that the would have housekeeping check and let me know if the earrings had been found. No call the next morning (Monday) so I called that afternoon. This time the front desk person said our room would be cleaned that day (Monday) and someone will call you if they find them. I again repeated that the earrings were valuable.
I called again that evening and left a message and have still not receieved a call back.
It seemed to me as though the staff were neither sympathetic or interested in trying to see if the earrings were there. This is not a large property so it would seem like someone could have simply walked to the cabin after my first call and looked for the earrings, especially if the room was not cleaned until Monday.
I am still hopeful that they will find these earrings and call.

  • Stayed January 2010, travelled as a couple
    • Value
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Helpful?
1 Thank weaverville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DancingBearOwner, Owner at Dancing Bear Lodge, responded to this review, 22 January 2010
Thank you for your TripAdvisor post. I apologize for our poor internal and external communication. Melanie, our manager on duty, informed me that the earrings were found and shipped to you via priority mail. I also understand she has called you to ensure you received them.

After researching this situation, you are correct our internal communication broke down. Housekeeping was not scheduled to clean the cabin you were in, so no one checked for your earrings even after you called. Our hotel manager is using your comments as an excellent training tool--thank you. As for the cabin configuration and bathroom, please ask for a luxury one bedroom cabin when you return. They have a nice large bathroom, fireplace and hot tub.

Sincerely,

Matt Alexander
Managing Partner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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530 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
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English first
St. Petersburg, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2010

After a lot of searching for a perfect family holiday in Gatlinburg we decided on Dancing Bear Lodge, Greenbrier Valley Resorts @Cobbly Nob. We couldn't have found a better place, the home was beautiful, the view teriffic. The rooms were all spacious, nicely furnished and comfortable. We could all gather at the same table for meals but could find lots of places for smaller groups, playing pool, gathering around the fireplace, enjoying the views from the deck that surrounds the main level, the hot tub, watching TV on the 8 TV's, reading a book in the quite little nook upstairs. Donna at Greenbrier couldn't have been more helpful, answering our many questions, even driving up to the lodge to check on the kitchen supplies, dishes, cooking utensils, etc. so I would know what extras we needed to bring (the answer was nothing but food)! Ours was a 3 generation gathering and everyone insists we have to come back to Dancing Bear and stay longer the next time. We would recommend Greenbrier Valley Resorts to anyone looking for a great place to stay in Gatlinburg and especially our favorite Dancing Bear Lodge. The Williams, Lang & Madison Family

Helpful?
Thank Genealogists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryville TN
1 review
Reviewed 11 January 2010

DBL is the best destination in Townsend. Business, pleasure, or combo...customer service is tremendous as are the amenities. Food is wonderful as well. I look for opportunities to stay here.
Matt Alexander and his staff are tremendous community supporters who work with us on numerous awareness and fundraising endeavors. They love this community and work diligently to support it while offering an excellent destination for special events, getaways, etc.

  • Stayed January 2010, travelled on business
    • Value
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Helpful?
Thank Blountkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryville
1 review
Reviewed 11 January 2010

If you are planning a trip to the Smoky's, this Lodge has to be the best place to stay on the Tennessee side. Very well kept with attention to detail in every aspect, with feather beds in the room. We were only 5 minuntes from the Park entrance and the word "Base Camp" properly describes Dancing Bear! Lunch and Dinner was excellent with moderate pricing and I was very impressed with the large wine selections.

  • Stayed January 2010, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank Ricko55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Townsend, TN
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 December 2009

Dancing Bear Lodge is a warm, beautifully decorated, authentic lodge nestled in a quiet corner of Townsend, Tennessee. The restaurant is excellent and we dine there often. We ALWAYS recommend Dancing Bear Lodge as the number 1 place to stay in the Smokies! The service is excellent with a genuine "southern hospitality" ambiance!

  • Stayed November 2009, travelled as a couple
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Helpful?
1 Thank jccurtis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, KY
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 December 2009

Ellegence found in the Smoky Mountains. If you yearn for peace and quiet, Dancing Bear Lodge is the place to go. Be treated like a King or Queen. Listen to the sounds of silence from your hot tub. Gourmet dining in a rustic atmosphere. Arrive stressed out to the max, leave rejuvenated.

  • Stayed November 2009, travelled as a couple
    • Value
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Helpful?
Thank suttco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DancingBearOwner, owner at Dancing Bear Lodge, responded to this review, 13 December 2009
Thank you for your review of Dancing Bear Lodge. Your comments are very much appreciated. Our team loves receiving these reviews and our guest comment cards.

Merry Christmas from your friends at Dancing Bear!

Best,

Matt Alexander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ft. Lauderdale, FL
2 reviews
Reviewed 23 November 2009

Dancing Bear Lodge has become one of our family's favorite vacation destinations. It is conveniently located near the Knoxville airport. Once you arrive at the lodge you feel as though you are far from the hustle and bustle of every day life. You are surrounded by the Smoky Mountains and all their beauty. The staff and service at the Dancing Bear Lodge is exceptional. The food created by chef Jeff is delectable. If you are planning to stay at the Dancing Bear be sure to make reservations for dinner. You will not be disappointed ! Our family has stayed at the Dancing Bear Lodge every fall for the past five years and we plan to continue the tradition.

  • Stayed November 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gator6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DancingBearOwner, Owner at Dancing Bear Lodge, responded to this review, 25 November 2009
Thank you for posting your review of Dancing Bear Lodge. My team will certainly appreciate reading your comments.

Best,

Matt Alexander
Managing Partner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dancing Bear Lodge

Property: Dancing Bear Lodge
Address: 7140 E Lamar Alexander Pkwy, Townsend, TN 37882-3818
Phone Number:
Region: United States > Tennessee > Townsend
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #1 of 10 Hotels in Townsend
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Dancing Bear Lodge 3.5*
Number of rooms: 29
Official Description (provided by the hotel):
Centered in the foothills of the Great Smoky Mountains, Dancing Bear Lodge is known as East Tennessee's ultimate vacation basecamp offering charming Southern hospitality. It's picturesque location and luxurious amenities offer guests an opportunity to relax and rejuvenate after trekking mountain trails and exploring surrounding areas. With 36 acres featuring intimate rustic cabins and countless sports and activities, Dancing Bear Lodge creates a comforting retreat tailor-made for the adventurer in all of us. We welcome our guests to experience the best the Smokies have to offer by reserving one of our charming cabins. ... more   less 
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Also Known As:
Dancing Bear Hotel Townsend

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