I stayed here the night before my wedding, and as if I wasn't stressed enough, the credit card that my mother had reserved the room with had expired since she made the reservation. I know that there was no way her card would have declined, so I suggested that if we called her, it could be straightened out. Apparently this is against company policy and they can't possibly take a card over the phone, which in my opinion, is bureaucratic corporate nonsense. In addition, we had a large group of wedding guests
and were bringing quite a lot of business to a town that is notorious for businesses failing. The only reason we used this hotel was a lack of other options, and they barely gave us any type incentive or discount for staying with them. So, with that being said, my mother had already called about the expiration date issue and worked it out 2 days prior to my check in. I asked Alesha ( I think that was her name) if we could call my mom and work this out, being as I was not prepared to spend over 300 for a stay that I thought was taken care of. As I handed her my phone she did nothing but roll her eyes, act put out, and treat me like a customer she had no interest in helping.
1. This should have been taken care of before my arrival ( a Call would have helped, this was close to 11 at night after my rehearsal dinner)
2. A phone call with a credit card number should not have been a big deal, especially since my family brought in quite a bit of money for using this hotel for or wedding accommodations for out of town guests.
3. The entire situation was completely unprofessionally handled, because the availability of funds was not the issue, but the fact that she booked it so far in advance that the card had expired, and this would have been easily remedied by a phone call from the hotel prior to check in.
4. Lastly, I had to ask my mother to leave her house after hosting all evening and planning a beautiful rehearsal dinner, to drive down at 11:00pm to produce her credit card so they could swipe.
In my opinion, stay elsewhere, there are plenty of b&b's in the area that are charming, family run, customer oriented, and would not have
treated a customer like this. This is another example of why it is always a better bet to support a local business rather than a large corporate business, because they care more about policy than people.
- Official Description (provided by the hotel):
- Select this great Best Western hotel in Townsend, Tennessee and enjoy a host of convenient amenities at a great value while traveling.The BEST WESTERN Cades Cove Inn in Towsend is ideally located approximately 20 miles from Pigeon Forge and Gatlinburg, on the "peaceful side" of the Smoky Mountains. This Townsend, Tennessee hotel is convenient to Maryville College, the University of Tennessee and Neyland Stadium. Visit the area's most popular attractions, such as Dollywood theme park, Cades Cove, Tuckaleechee Caverns and beautiful Great Smoky Mountains National Park.Each well-appointed room features free high-speed Internet access, free long distance access, toiletries, iron/ironing board, microfridge, coffee/tea maker and hairdryer. King size beds and other upgraded amenities such as Jacuzzi® tub and fireplace are available in select rooms. Enjoy our Hot Unbeatable FREE Breakfast Buffet.Our friendly staff is ready to ensure a comfortable and memorable stay. Make an online reservation today and save at this Townsend, Tennessee hotel! ... more less
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- Also Known As:
- Econo Lodge Parkside
- Econo Lodge Townsend
- Townsend Econo Lodge