Unfortunately with all of the "GREAT" reviews for the stays, this hotel lacks the truth when it comes to canceling. When I made my reservation I wasn't told about the cancellation policy and an hour afterwards I needed to cancel. They wouldn't answer the phones. I called another hotel to try and get some help and they too couldn't get this La Quinta to answer as well. Over all, if you make a reservation and have to cancel make sure you give them a pre-paid card so they don't take your money and refuse to give it back because they are to lazy to answer phones. When you stutter or say um a lot you're lying. I was told the following morning that I didn't have sufficient method of payment available, yet my debit card was charged $75.27 for a stay I never had. I'll never recommend this Hotel to anyone ever. And I still want my money back. Management can always make those calls to do the right thing and this location just seems to be after profit this weekend then satisfaction.
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- Also Known As:
- La Quinta Balch Springs
- Balch Springs La Quinta