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“Great Hotel in Bebbrook, Tx.”

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Comfort Suites Benbrook
Ranked #1 of 2 Benbrook B&B and Inns
Reviewed 6 May 2012

This is my second time to staying at this Comfort Suites Location during the past month. I was very impressed with the service that received when I walked into the door to register. The two individuals working the front were very polite and helpful at letting me know what was in the area.
I choose the specific hotel because I have two children who love to swim and this hotel has an indoor pool. And I can truly say that it is one nicer indoor pools that I have seen. It is a large "L" Shape pool. The water was very clean and fairly warm.
The double queen bed room that we stayed in was very large. I can tell the individual that cleaned this room must of spent some quality time cleaning because every thing seemed brand new looking. I thought the bathroom was well maintained. The bed was very soft. I had a difficult time checking out because I did not want to leave this behind.
The breakfast had a good variety in the morning.. Eggs. Pigs in blanket, sausage, waffles, danishes, and plenty of other things. In addition, there was a hotel employee always present in the room refilling the breakfast items that were becoming low.
In conclusion, I would recommend this hotel to others because of the quiet atmosphere, and quality upkeep of the facility. I will probably be returning here again shortly because it close to the hospital that my grandfather is staying at. Even through the pain of his sickness, this hotel has provided my family and I some comfort.
John Hand (Waco, Tx)

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Jhand2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 - 71 of 71 reviews

Reviewed 8 April 2012

I was very impressed with this hotel all around! The room was clean and nice. We stayed for 5 days and the rate was very reasonable. Very good customer service and ladies were pleasant. Our room was cleaned and restocked with fresh towels each day when we got back. Hotel is within walking distance of Circle K and Cracker Barrel. The first night we stayed, we forgot to take down our GPS and radar detector and the next morning, we had a reminder from the local sheriff to remove it; it was nice to have someone patrolling the area. Would definitely stay here again, however not much to do in TX on this side of town!

  • Stayed: April 2012, travelled with family
    • Value
    • Location
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2  Thank MrsKLM3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2010

I had a reservation where we found out that we had to back out the day before going, called hotel to cancel just by a couple of hours after their 24 hour cut off to cancel and would not cancel. Keeping in mind that this is the weekend of the NASCAR race in Texas and sure to be able to sell that room that I had to cancel on. I attempted to give them 20 hours notice and still my credit card was tagged and declined, or it would have probably have taken. After 3 calls and 3 staff members very unpleasant to speak with. If customer service is not good on phone I can only wonder what it is like in the hotel.
Great pictures of the hotel at least.

  • Stayed: November 2010, travelled on business
    • Service
1  Thank K7ISS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2009

Management at the Comfort Suites of Benbrook, TX is horrendous.

This stay was supposed to be my second stay with their hotel. The first time I stayed with Comfort Suites Benbrook was in June 2009. I had no problem checking in or with my stay; however, after checking out of the hotel and returning to my car, a member of management ran out of the hotel towards me and rudely told me to stop and then proceeded to accuse me of putting cigarette burns on their 2 comforters in my hotel room. I informed her that I did not smoke and was in fact allergic to cigarette smoke, and that those burn marks were there when I checked into the room. Management then asked why I did not report the marks, and I told her that I've worked for a Comfort Inn for 2 years and did not want to be one of those petty customers who complains about every little thing. She tells me that they will investigate it further and may charge my credit card for the damages. I was getting upset, but tried to politely inform her that if charges appear on my credit card, I will call Corporate and file a definite complaint against her and her hotel. (No charges were filed on my credit card).

Thinking I could give this hotel a second chance to not be so rude, I booked a reservation with this hotel yet again for this last weekend while my Mother and I were visiting friends in Fort Worth, TX.

As an employee of Choice Hotels, I am allowed discounted rates at Choice properties. I however forgot my pass in my car as we took my Mom's car to Fort Worth. I tried to get a hold of the hotel to see if I could have my boss fax them a copy of the employee card since other Choice hotels have allowed me to do this in the past and my boss's signature is on it in several locations. I called 10 times at least and no one in the hotel ever answered. I called Corporate to make sure I had the right number and they verified that I did. Well still no answer. So I called my boss and gave her the fax number and she faxed it for me.

We arrive at the hotel late that night as we had been traveling and I inform the young woman of the situation, but because she is a new employee, she informs us that she must call her boss to get the okay. Her boss immediately starts yelling at the front desk clerk and I then ask to speak to her. She is on the phone screaming very rudely at me and refuses to allow the fax to be used even though both her and the front desk girl say that all they need is a copy of the card. (Is a fax NOT a copy?) So the boss tells me that I will be forced to pay the regular rate which is more than $60 over my employee rate. The manager continues yelling at me and I decide to just hand the phone back to the clerk and then my Mother says she would like to discuss things with me outside.

I tell my Mom she needs to go back in to make sure they do not charge our credit card as we are very upset and are now refusing to stay at a hotel that treats us so rudely and yells at their guests no matter what the problem is. So the clerk has to then call her boss again at which point she starts yelling at my Mom and tells her that she can't guarantee that she won't charge the credit card because her general manager is out of town. My Mom asks who she is speaking with and the woman refuses to give her her name and only says, I'm who is left in charge. And then the "asst. manager" hangs up on my Mom. This left my Mom even more upset as she had never been treated so rudely by a hotel in her life.

We chose to stay across the street at the Best Western. Their front desk was very sweet and understanding of the situation and because of our experience was able to knock his rate down by $30 for us.

I think that all of you have the right to know that this hotel treats it's guests and employees with extreme disregard and no respect whatsoever. I would advise you to not stay with this hotel at any point. Who wants to stay in a hotel as a guest to be accused of destroying hotel property and being yelled at in such a horrendous manner?

  • Stayed: September 2009
    • Value
    • Service
3  Thank JeannaBanana85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2016
Google Translation

  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Doerigula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Benbrook

Address: 8004 Winbrook Dr, Benbrook, TX 76126-2128
Phone Number:
Region: United States > Texas > Benbrook
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Benbrook
Price Range: £60 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Benbrook 2.5*
Number of rooms: 55
Reservation Options:
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