My girls and I had been traveling for 10+ hours when we arrived.I want to mention that I have worked in the hotel industry for over ten years, so I expect and am knowledgeable on what should and should not be when it comes to quality and guest expectations and satisfaction.
Upon arrival-the greeting was nothing warm. Our room was nice, except the clock and phone were un plugged and dirty. Mold in the bathroom and our Tv remote did not work. I asked for 3 blankets and two of them had cigarette burns all over them. After going to the front Desk multiple times for things that were wrong, I asked to have the GM call me the next day and left my number . I still have not heard from him or her or anyone . I work at a resort and customer satisfaction is our number one goal. The minute we hear about something bad, we take it SERIOUS! Very disappointed by the lack of management owning the problem.
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