We stayed here for two nights. Our first impression with this hotel was a outstanding. The outside of the property looked amazing except for the spa, which looked to be broken. The pool here is amazing. One of the best I've seen at a Hampton. The staff also was amazing and went above and beyond helping make our stay easier. Jesse was exceptionally helpful. I wish I could say that the rest of our stay was exceptional and that we hadn't gotten to know Jesse so well. We ended up changing rooms three time because the rooms were dirty and not cleaned well. The tubs in particular were moldy. This seems to be a problem here as the next two rooms we were given also had mold. We settled for the least moldy room and were assured that the mold would be taken care of the next day. We then moved on to washing some laundry in the on site laundry, only to find out the dryer was broken after 2 hours of drying. Thankfully Jesse was there and offered to dry our laundry in the housekeeping dryer. After it was all said and done we got to bed close to midnight. The next day we left and came back to our room hoping the cleaning staff had taken care of the mold, but sadly they hadn't and on top of it failed to clean our room at all except for the bed and towels. We also noticed that the hallways were not tended to and the trash cans were overflowing with trash. One stairway even had a trash bag of dirty diapers. Yuck! We almost came home with a cute dog that we found wondering the halls of the hotel. When we asked the staff to try and find the dogs owner they seemed unconcerned and mentioned that dogs were not allowed. One of the elevators was not working as well.
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- Also Known As:
- Hampton Hotel Boerne
- Boerne Hampton Inn
- Hampton Inn Boerne
- Hampton Inn And Suites Boerne Texas