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“Still good customer service”

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Americas Best Value Inn - Brenham
Ranked #10 of 11 Hotels in Brenham
DeSoto, Texas
Level Contributor
5 reviews
4 hotel reviews
“Still good customer service”
Reviewed 7 November 2013

We've been staying here twice a year for the last 4 years, a week at a time, for the area Antique Week. The name of the hotel has changed, but the level of customer service has remained outstanding. Alex, along with his staff and family, have always made our stay a pleasure. We have recommended this property to others and they've said they were pleased. No its not a brand new property, but caring about the client goes a long way with me, in todays world. It works great for us.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hoot s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex P, General Manager at Americas Best Value Inn - Brenham, responded to this review, 9 November 2013
Dear Valued Guest:

Thank you for taking the time to share your feedback regarding your stay with us. I look forward to sharing this exciting news with my staff. We appreciate your business and invite you to come see us again real soon!
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42 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 November 2013 via mobile

I'm just glad I had my sleeping bag and pillows to put on top of the stained sheets. But, the bed was comfortable. The cups were wrapped in plastic, thank You Lord! It is a basic $20 motel getting $30-$40 too much for smoked filled, NON-SMOKING..used and abused rooms.

Stayed November 2013, travelled as a couple
Helpful?
Thank rapidtexter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex P, General Manager at Americas Best Value Inn - Brenham, responded to this review, 5 November 2013
Dear Valued Guest:

Thank you for taking time out of your busy schedule to share your experience at our property. Crucial feedback is a great way for us to improve guest satisfaction. We apologize for any negative experiences you had with our guest room sheets. We have replaced the sheets and have trained our staff for the future. We believe this corrective measures will enhance the overall experience at our hotel. I hope you will give us another opportunity to serve you.
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boerne
1 review
Reviewed 27 October 2013

This is the most disgusting, dirty place we have ever seen! As soon as we saw our room, we walked right back out-the smell, the stains, everything was out of a horror movie! Tried to get a refund but they only would "upgrade" rooms, kitchenette room was a little better but we were still unable to stay. Obviously this is a low price for a room, but I was not expecting something this unsanitary and unsafe (no safety locks on any doors). We are not picky people, but there is no way we could even tough it out for one night!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arielh817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex P, General Manager at Americas Best Value Inn - Brenham, responded to this review, 5 November 2013
Thank you for taking the time to share your feedback regarding you stay at our property. I sincerely apologize for any inconvenience you felt you experienced with us. There is never an excuse for providing anything less than great service. All claims against this property will be further investigated and corrected where necessary. I hope you will give us another opportunity to service your future lodging needs.
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Additional Information about Americas Best Value Inn - Brenham

Property: Americas Best Value Inn - Brenham
Address: 2217 S Market St, Brenham, TX 77833-5831
Region: United States > Texas > Brenham
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 11 Hotels in Brenham
Price Range (Based on Average Rates): £
Hotel Class:2 star — Americas Best Value Inn - Brenham 2*
Number of rooms: 94
Official Description (provided by the hotel):
Americas Best Value Inn Brenham offers the most value for your money when staying for business, pleasure, or just passing through. We offer clean spacious rooms with in-room Wi-Fi, free continental breakfast and complimentary coffee in our lobby. Take a dip in our outdoor pool, grab a free newspaper in our lobby, and take advantage of our business center with computer, fax and copy services. All guest rooms include coffeemakers, hairdryers, 32 inch flat panel cable TVs, HBO, and ESPN. Take advantage of our extremely comfortable beds and relax while saving money year-round with our Kids Stay Free Policy (11 and under in parent’s room). For those guests that are in town on longer term corporate assignments or business trips we also offer special weekly rates as well as direct billing options. For your convenience our hotel offers both smoking and non-smoking rooms. Pets are welcome, restrictions and charges apply. We are conveniently located off of South Market Street, less than 2 miles from Blinn College. We are nearby several local attractions such as the Brenham Heritage Museum, Henderson Park, and the Washington County Fairgrounds. Americas Best Value Inn Brenham is your best choice in East Central Texas. We offer ideal accommodations and location whether you are in town for business, pleasure or simply passing through on your way to Austin or Houston. At Americas Best Value Inn Brenham our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn Brenham, We’ve Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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Also Known As:
Brenham Econo Lodge
Econo Lodge Brenham
Americas Best Value Inn - Brenham Texas

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