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“Horrlible customer service”
Review of Dewberry Farm

Dewberry Farm
Attraction details
Reviewed 21 October 2013

We have visited Dewberry for years, unfortunately this year will be our last. Parking was a nightmare, they have one entrance and it is monitored by incredibly rude men on horseback. We were literally yelled at to move forward and keep the line moving. Mind you this is an over crowded parking lot with toddlers, strollers and wagons everywhere. The admission price does not allow the children to participate in most of the events. You have to purchase an additional wrist band for that. The slide only has a handful of mats for the numerous children trying to ride it. Buy some more gunnysacks!! Long lines everywhere and not organized in getting people through. People working there seem unhappy and act as if they are doing you a favor to allow you in. Very disappointed.

3  Thank Lynn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 October 2013 via mobile

We took my 3 yr old to Dewberry Farm today. What a rip off! 2 seniors, my son and I cost $44 just to get in. Admission doesn't pay for most of the attractions inside so we ended up having to buy a jr adventure pass for another $11 for my son on top of the admission fee as well as purchasing tokens for us to ride attractions with him, $18 for 3 adults for the train and entrance to Pumpkin Hollar. The highlight for us was Pumpkin Hollar, which is a building full of carved pumpkins. They were beautiful but also cost extra. The pumpkin patch itself was a BIG disappointment as they appeared to be old and many were rotting. We are actually taking my son to another pumpkin patch to get his pumpkins. Huge, costly disappointment to our family!

1  Thank Preciosabeleza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

Located in the country just a short drive from Katy, Texas, Dewberry Farm is a kid- friendly creation that brings together the natural setting of a working farm with a few simple rides and other entertainment. Children and families can enjoy some simple, non- motorized fun, ride on one of the small trains or wagon, pet the goats, race rubber ducks, or partake in other activities.

Dewberry Farm will be enjoyed by most children and this is often reason enough to pack up the minivan and head west of Houston to this country destination. Kids like the slides, the zip lines, and other things and most will not mind a ride on the train, particularly during the Halloween or Christmas season when Dewberry Farm has special activities planned like navigating a corn maze or selecting and cutting down your own Christmas tree. There is enough kiddie- type fun to make kids happy and most who visit will quickly proclaim their desire to visit again.

So, with what seems like much to offer, are there any drawbacks to Dewberry Farm? I’m afraid the answer is yes. One is that the base admission doesn’t include all of the rides- some require paying an extra fee and that means purchasing tokens. You can purchase a more expensive pass that covers everything, but it is quite costly for a day on the farm. Then, there is the mud. Pockets of mud can appear when you least expect them and the place is really dirty after a good rain. If you visit, make sure to have the kids wear their least- liked, most worn out shoes because there is a chance they will need to be discarded after visiting. Other issues I have with Dewberry Farm are the rudeness of some of the staff, the price of food and drink, and the lack of employee supervision on some of the rides. The rides are simple enough, but some of them can cause troubles for youngsters and without any employees present to help out, you need to stay close and run to the rescue, if necessary.

Still, in spite of its obvious flaws, kids love Dewberry Farm and most any child will highly recommend the “awesome” experience. So, considering all factors pro and con, I’m going to rate this attraction average overall. It could stand to be improved, but it is a reasonably acceptable place to go for an afternoon outing.

3  Thank Bryan_Carey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2013 via mobile

We have been here 3 to 4 times within the last 2 years and have enjoyed our visit. First time we went we had a groupon deal. We have a toddler and she absolutely loves it there we go around the time they open to get pumpkins for carving. There is quite a bit to do included with your admission and also seperate rides you pay for. We have even had a birthday party and it went quite well. Definitely an outing we try to do each year.

1  Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 November 2012

Had my child's party here. It was a disaster from beginning to end! Worker at the gate was on the phone while all of our guests arrived, and he directed them all the wrong way. No one to help with party, show you where things are, but made sure they got their money. (Birthday coordinator stayed in her little building the whole time, and even called us while we were still there to tell us to come pay.) Also, we told the coordinator that we were paying for everyone that showed up to the party, but she still told our guests that they weren't on our list when they arrived. Rude! They get you in, and then you're on your own. After $20 for watered down lemonade, and over $120 for gross frozen pizzas, we made our way to the sub par activities. That's where we realized that admission for our huge whole group didn't include all of the activities there. They wanted an extra $3 per child per activity (on to of the $258 we had already spent.) All about the money at this place. When I called to speak to the owner, Mary, she was extremely rude. When I told her I didn't appreciate her rudeness, and that we wouldn't be back, she laughed and hung up on me! I couldn't believe it. Horrible experience, and terrible way to treat customers who spend their hard earned money here! Never again!

15  Thank twawar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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