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“customer service sucks...........”

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Holiday Inn Express Hotel & Suites Brownfield
Ranked #2 of 5 Hotels in Brownfield
Reviewed 9 April 2011

I travel all over the world, and always stay at the Holiday Inn, and have been really pleased up until this stay, this one in Brownfield Texas obviously is NOT family oriented and did NOT have one bit of good customer service!!! I spoke to the manager of a problem I had and she told me that I was more than welcome to cancle my stay and book a room across the street! REALLY!! My children were sooo uncomfortable and did not want to stay.....needless to say even go down to eat breakfast the next morning. They felt like they had to walk on egg shells..........I will consider my next stay to be across the street next time, maybe we will be greeted with kindness and felt welcomed and appreciate my business........

  • Stayed: April 2011
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4  Thank dram7100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this reviewResponded 17 August 2013

Dear Guest,

Thank you for staying at the Holiday Inn during your recent visit to our area.

We thank you for your review and regret the incidence and our apologies howsoever.

At the same time we apologize on behalf of the concerned hotel staff for any unruly behavior
and assure that it will never happen again.

We have given additional training to the hotel staff and reception managers to ensure that their requests are promptly taken care of and they always feel welcome and wanted.

We take our reviews very seriously, and I think you will appreciate it.

During your next visit to our place please consider our hotel once again and experience a new hospitality.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (49)
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47 - 49 of 49 reviews

Reviewed 23 March 2011

Traveling for business and the front desk staff was so helpful and even let us borrow her phone charger. It is the little things that make Holiday Inn Express great. Received a goodie bag with treats and cookies and paper in the lobby. Breakfast was good and the bed was very comfortable.

  • Stayed: March 2011, travelled on business
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Thank Sarah8714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2010

Stayed at the brand new Holiday Inn earlier this week. Needless to say it is up to par with what you consider a Holiday Inn, plus they have enormous rooms. It had a great breakfast with so many choices, the suite shop was filled with goodies, and the staff was one of the best as far as concern for the customer. An added plus was the guest laundry, great for us business travelers. Will definitely stay again.

  • Stayed: May 2010, travelled on business
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Thank chuck_098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Hotel & Suites Brownfield

Address: 410 Lubbock Rd, Brownfield, TX 79316-3540
Phone Number:
Region: United States > Texas > Brownfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Brownfield
Price Range: £83 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brownfield 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Relax on your next stay in Brownfield, Texas at our beautifully appointed Hotel. Situated between Fort Worth, TX and Ruidoso, NM, the fresh, contemporary Holiday Inn Express(R) Hotel & Suites Brownfield is the perfect stopping point for all travelers. The hotel's location in Brownfield, Texas is also just 30 miles from Lubbock and close to local points of interest. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Brownfield

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