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“Still good”

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Holiday Inn Express Brownwood
Ranked #2 of 7 Hotels in Brownwood
Lubbock, Texas
Level Contributor
248 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Still good”
4 of 5 bubbles Reviewed 26 March 2013

We had stayed at this hotel before and been really impressed with the value, quality, and expecially the staff. It is still good, but this time we were not as impressed. Nothing was wrong. Everything was fully acceptable. It was just a more nearly average than before. It is still a good place to stay.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WestTexastraveller17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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105 reviews from our community

Traveller rating
    46
    31
    11
    11
    6
See reviews for
35
22
7
28
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 22 March 2013

First, the staff at this hotel is incredible. They are welcoming, attentive, and responsive. They cannot be blamed, in the least, for this poor review. However, the hotel is out of date. The carpets in the rooms are musty and old and in need of changing. In every room that I have stayed in, the bathroom is unacceptable. There is mold, decaying walls, and insufficient venting. The shower pressure is so strong that the curtains fly about and water gets everywhere. The toilets are powerful, but are terribly dirty and really loud. In my opinion, the staff of this hotel are being short changed by Holiday Inn. They deserve better and newer facilities as do the customers.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrianKincaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Brownwood, responded to this review, 5 April 2013
Dear BrianKincaid,

Thank you so much for taking the time to leave us your feedback, we value your loyalty to our brand and hotels. I am pleased to know that you find our staff incredible. Our staff members are truly the heart of the hotel and we are glad it's being appreciated by our guests. Please accept my sincere apologies for the shortcomings you have experienced during your stay and if your stay was negatively affected by the overall cleanliness of the room. We are hospitality professionals who pride ourselves on delivering world class service and for that reason, your comments will surely be looked into. I have taken notes of your feedback and assure you that proper measures will be taken to improve the quality of service we offer.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
109 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 15 March 2013

I had a stop over here on a trip across the country and was very happy I found it. The hotel was clean and efficient. The rooms were comfortable and the staff was very friendly and helpful.

I stay in hotels all over the world but when I am traveling on the road, I always look for a Holiday Inn Express as it always works. This one was no exception and I am glad I stayed there.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MidTMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Texas
Level Contributor
66 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed 14 March 2013

My family and I stayed here over Thanksgiving weekend while visiting some relatives. I found the room clean and ample for our family of four. The staff at the front desk and the staff working in the breakfast area were all very friendly and accomodating. They did leave a note in our room that there would be no housekeeping on Thanksgiving so they could give their employees time off and while we got less service that day, I sure didn't have a problem with that. I would stay here again if passing through Brownwood.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaykayram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySmartwHIE_BWDTX, Director of Sales at Holiday Inn Express Brownwood, responded to this review, 22 March 2013
We are very thankful that you took the time to post a review here on Tripadvisor. Just as you are important to us, we thank you for allowing us to honor our housekeeping staff on major holidays as well! We look forward to having you and your family back through here any time!

Michael Bradford
Director of Sales
HIE Brownwood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 14 March 2013

We always stay here when we come to visit family. Nice room all around. From the front desk
to housekeeping. Love love love

Was not noisy except for when housekeeping was cleaning outside our door. Overall was a good trip

Room Tip: Higher floors seemed quieter?
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandii54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySmartwHIE_BWDTX, Director of Sales at Holiday Inn Express Brownwood, responded to this review, 15 March 2013
Thank you for taking the time to stay with us and review our property! Our staff really makes the difference here. We are committed to providing excellent accommodations while you are away from home. We are very glad to hear that you've enjoyed your multiple experiences here enough to keep coming back. Thank you and we look forward to seeing you again!

Michael Bradford
Director of Sales
HIE Brownwood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 February 2013

We travel to Brownwood quite often to visit family. We will not stay anywhere but Holiday Inn. Stephanie is always very accommodating and friendly. We always feel as if we are staying at home. They even have a crib for my baby to sleep in and it was very clean and comfortable. The beds are very comfortable, and the rooms are always very clean. Room service comes in everyday and cleans room and restocks towels, coffee, etc. Breakfast is always hot and well stocked and they offer a great selection. As I said, Stephanie is always helpful with anything that we need and she makes sure that we have everything we need to make our stay great. I highly recommend this hotel.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reno1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySmartwHIE_BWDTX, Director of Sales at Holiday Inn Express Brownwood, responded to this review, 10 February 2013
Thank you for another honest review! I am highly pleased that you have been so happy with our staff and accommodations to return multiple times! We appreciate the repeat stays and repeat reviews here on Tripadvisor.

We look forward to serving you again and we remain committed to excellence as always!

Michael Bradford
Director of Sales
HIE Brownwood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Duncan, OK
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 January 2013

The hotel was very clean for the entrance, rooms, and dining areas. The staff was extremely friendly and made sure any needs were met. The free hot breakfast was very good, with any messes cleaned up immediately and all the plentiful food kept appropriately hot or cold. I had come to Brownwood for a sickness and death in the family, and the hotel stay helped to make the trip less depressing.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gbash_ok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySmartwHIE_BWDTX, Director of Sales at Holiday Inn Express Brownwood, responded to this review, 10 February 2013
I wanted to take to come and personally thank you for your honest review. We have a wonderful staff that is committed to excellence here in Brownwood, Tx! We work hard to ensure cleanliness and attentiveness to your needs are all me. I welcome you back to our property anytime you're coming back through the area! We look forward to having you again!

Michael Bradford
Director of Sales
HIE Brownwood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Brownwood

Property: Holiday Inn Express Brownwood
Address: 504 West Commerce St., Brownwood, TX 76801
Phone Number:
Region: United States > Texas > Brownwood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Brownwood
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Brownwood 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites - Brownwood Proudly introduces our newly renovated Hotel. Renovations include new carpeting throughout all public areas and guest rooms, new mattresses and furniture as well as a refreshed breakfast area and fitness center improvements. We provide all the amenities and technology of a full service hotel at a 'Stay Smart' price. We are conveniently located in the heart of Texas. The hotel includes a Business Center (24 hours free internet service) and Conference room. Our luxurious guest rooms are equipped with free high speed internet access. Guests will enjoy a deluxe, 'Stay Smart' complimentary breakfast bar, and free parking. All of our rooms have interior entrances, well lit work areas, Micro-Fridge, in-room coffee service and 27' TVs with over 120 digital cable channels including movie channels. In addition, we have a fully equipped fitness center and an outdoor swimming pool. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Express Brownwood Hotel Brownwood
Holiday Inn Brownwood
Brownwood Holiday Inn

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